Two-way radios offer effective communication within and between education and childcare facilities.

Two-way radios for childcare

Parents who work traditional office hours may have trouble finding time to pick their children up from school. Child daycare and after school care centers are often the answer to this challenge. Employees at these institutions are entrusted with keeping children safe, and these professionals can use portable two-way radios to keep tabs on the children in their care. This should be a safe haven where they can play, learn and rest with professional supervision. Running a daycare center means all parties must work together to make things fun, safe, organized and practical for the children.

Nothing is of greater importance to a daycare or other childcare facility than safety. Two-way radios can prevent emergencies from taking place and can help solve the problem if emergencies do take place. Quick communication and getting the message to everyone simultaneously are two important features offered by two-way radios. Using earpieces and other audio accessories allow for private and clear communication, getting the message across to those who need to hear it even in a noisy environment.

Two-way radios can also assist in keeping childcare centers running smoothly by relaying messages to employees in other rooms, monitoring children’s activities, and keeping everything organized. Nutec Electro Tel can assist you in selecting the radio that will help make your facilities as safe, efficient, and fun as possible!

Often, daycare centers need to organize activities, plan meals, transport children home at the end of each day, among other things. For a childcare facility to function effectively, a consistent chain of communication is necessary, and all staff members must be quickly accessible.

Two-way radios for education

Emergencies are unpredictable. We usually have little warning that an event or series of events may cause a massive disruption in our lives and our communities. As one of the major areas in which people gather, schools are places where emergency preparedness is critically important to the well-being of students and staff.

Communicating quickly enough for our students is among the highest priorities for the education community. Two-way radios provide an enhanced sense of security without being overt and intrusive. Utilizing two-way radios offers everyone a pulse of what’s going on in the school and is often the best use of technology to provide timely responses.

Business two-way radios, which reliably cover short and long ranges, even with barriers nearby, will ensure smooth, uninterrupted operations at your facility. Using two-way radios allows teachers to communicate for basic tasks or gather groups—even during emergencies. There are a variety of radios that are perfect for the job. Consult with your two-way radio professional to select the appropriate model for your application.

During an emergency, especially when children are involved, a quick response is imperative. This means having a plan and all the necessary tools. Two-way radios prove effective in these instances, in which management needs to monitor staff, check on the children or communicate pertinent information. When equipped with radios, nobody will miss a message.

Whether in a childcare or education environment, with advanced two-way radio features and hands-free models, activity will never be compromised and parents’ expectations will always be met.

Need a modern business telephone system without a major upfront investment, but not ready for the cloud?

The UNIVERGE SV9100 BLUE offers a complete, out-of-the-box, on-premises business telephone solution. The packages include all the phones, hardware, and SIP Trunks needed – providing a cost-effective alternative to cloud-based solutions.

With a reputation for reliability and security, the SV9100 BLUE by NEC is ideal for the small or medium-sized business in need of technologies like Unified Messaging, Voicemail and the latest Mobility features without the requirement of a large upfront investment.

On-Premises or Cloud?

Businesses today are often faced with the difficult decision of choosing between a cloud-based communications solution or an on-premises solution. It’s a difficult choice for many small businesses since both delivery methods have their unique advantages. The UNIVERGE SV9100 BLUE offers a combination of the strengths of both models.

A History of Dependability

The UNIVERGE SV9100 BLUE evolved from NEC’s award winning premise-based UNIVERGE SV9100 solution. This is a complete, field-proven business telephone solution supporting applications including mobility clients, unified messaging and much more.

Minimal Investment Required

Instead of a requiring a capital investment, the SV9100 BLUE includes all the hardware and SIP Trunk services in the low monthly payment. This operating expense (OPEX) funding plan allows more flexibility, a value for any business. NEC Today recently posted an article on getting the best value in a communications solution, even on a tight budget.

A Predictable Expense

A key advantage of the UNIVERGE SV9100 BLUE solution is the cost. No purchase or expensive lease payments are required. The SV9100 BLUE is strictly deployed under an operating expense model, without the need of a large upfront investment. Pay only for the capacity you need with a single monthly bill for hardware and phone services.

Shifting your communications to an operating expense plan means fewer surprises. Nobody likes surprise charges when you least expect them, especially on equipment installations, maintenance and upgrades. An OPEX model makes it easier to forecast your budget compared to a capital expenditure (CAPEX) model.

Unified Communications Features

The UNIVERGE SV9100 BLUE is a robust, on-premises UC business phone solution from NEC, a trusted leader in communications technology, with all the latest features your business needs.

Simple, Reliable, Secure

The UNIVERGE SV9100 BLUE is delivered as an on-premises phone solution offering unsurpassed NEC reliability and security. Your business phone system becomes an easy install, predictable monthly expense, eliminating the need for a large upfront investment. Pay only for the capacity you need with a single monthly bill.

The UNIVERGE SV9100 BLUE is a cost effective phone solution to meet your business communications requirements. The subscription base platform includes everything you need to get started.

More information

The single most important consideration when establishing your business technology priorities is the impact on your business mission.

As a business owner, you’ll only want to acquire technology solutions that help you:

  • Inspire your customers and enhance customer service,
  • Manage your costs and improve productivity, and
  • Align with your longer-term business objectives.

  • Often the telephone system is a major component of today’s business technology investment. And, with the proliferation of options in the marketplace, it is easy to be confused. You may have heard of business phone systems referred to as “hosted”, “virtual”, “VoIP”, “cloud”, premise, or hybrid. But how should you make sense of these? Whatever the status of your business may be, it’s important to consider these factors:

      1. What do you need from your phone system to support your primary business objectives?
      2. What, if any, new developments and features will positively impact your company’s customer service and productivity goals.
      3. Which business phone system features will enhance your business success? These may included benefits derived from voicemail, auto attendant, unified communications, contact center, or call recording.
      4. Do you need multiple lines, digital lines, or full IP service? Will toll-free numbers, virtual in-bound numbers and/or non-geographical numbers assist in attracting callers?
      5. Will an OpEx or CapEx funding structure best meet your accounting requirements?

    However simple or complex your needs may be, reliability of your service is key. Frequent system outages may cause your customers and prospects to be unable to reach you. As result, you and your team may find yourselves disconnected from critical vendors, partners, or customers.

    Your ability to meet and exceed customer expectations requires that you provide tools that keep your employees happy, productive, and confident in their ability to help your customers. This means minimizing the hassles and organizational stress associated with technology upgrades, so your front-line staff isn’t struggling with the phone system when they should be focused on solving a customer problem.

    Keeping your focus on customer service and the bottom line also means that maintenance or software upgrades should not affect your business operations. This is where a well-designed managed communications plan provides the peace of mind with comprehensive provisions to maintain all the facets of the business telephone system’s reliability. It will also ensure that your staff is kept up to date with training and that your service costs are properly controlled.

    In summary, as part of your business technology priorities, you need a business phone system pricing structure that works with you. It should also provide options to add features as your needs change. This is another useful way to prevent being left behind and saves your business from having to make a large capital outlay for technology that you don’t need or can’t expand.

    Credit and thanks to Denise Borel, who posted this in NEC Today on February 2, 2017.

    You know your outdated communications system is way past its prime, and economic pressures have led you to delay its upgrade or replacement.

    But there comes a point in time when it no longer makes sense to put off replacing your communications assets—from both a financial perspective and a business/productivity perspective. Retaining outdated equipment can essentially increase your IT costs and prevent your users from utilizing communications tools that help your business processes.

    Plus, keep in mind; the greatest risk to your business if your communications go down is your business shuts down. This can lead to huge losses for your business, including customer dissatisfaction, customer loss, damaged reputation and costs related to regaining your reputation. These all can greatly affect your business and result in huge losses.

    antique_phonePhone systems are one of the assets that many companies take for granted as long as they have dial-tone. They don’t think much about it and will definitely spend their budget elsewhere if they can. As a result, many of these organizations are sitting on archaic (or end-of-life) equipment that is no longer efficiently supporting their business while possibly putting it a risk.

    Yet for some, the prevailing practice is to continue operating the existing system well past its useful life and beyond the end-of-support – not realizing the potential costs and the risk they are putting their business in.

    We often hear the following reasons to avoid upgrading:

    • We don’t have the budget, or there is a higher priority budgetary request.
    • The lifespan on the last communications system was too short.
    • We’re afraid that if we upgrade tomorrow, something better will come out next week (a.k.a. the cycle of obsolescence).
    • We’re unclear on our unified communications plans and how our phone system should fit in with UC.
    • Newer phone systems are becoming too complex to use.
    • The buying cycle is too long, and we will have to get too many people involved who will all have different opinions.
    • We don’t know which approach to take—i.e. premises, hybrid, or cloud-based.

    There’s a chance that the phones you think are supporting your business aren’t. While the value of your older technology may not have appeared to change—for example, the phones still work, and you can still make calls—the outdated system may be hurting your business.

    We know the decision to move to a new telephony system is sometimes a difficult one to make. That’s why we’ve created the following list of 3 of the benefits of a modern unified communications system over an outdated phone system.

    1. System Stabilization

    If you are a business owner or decision maker, you have probably thought, “We save money keeping the old system. What’s the worst that can happen?”

    Every day your business uses an analog, TDM, or older VoIP phone system that has reached end-of-life, you run the risk of having your phone system fail without access to support. If that happens, revenue will likely be lost as a result. How much? Well, you could lose what equates to hours, days, or even weeks of revenue—depending on the amount of time it takes to quickly repair or worst case find and install a new system. Not to mention what was previously stated about customer dissatisfaction and loss.

    And hurrying to find a new system isn’t ideal. If your system fails, it could mean you are forced to make a quick replacement decision. Companies that don’t have the time or don’t take the time to research properly before purchase usually discover they’ve spent too much money or are unhappy with their purchase after it is too late to change it. Taking the time to find the right IP Telephony solution or Unified Communications solution will improve your business processes and efficiencies without over-extending your budget.

    2. Improved Operational Costs

    improve_costsMaintaining separate systems like directories, conferencing software, voicemail, and telephony is expensive and time consuming for IT departments to sustain. In fact, it can be so time-consuming that the IT department spends the majority of their day keeping these systems functional—time that can be better spent on more strategic IT projects.

    The older the system, the higher the operational cost is when you don’t upgrade. Some of the costs businesses accrue using older systems include:

    • Proprietary hardware at each location (equipment, phones, PBX)
    • Installation
    • Licensing
    • Maintenance, repairs and upgrades
    • Additional services
      • Fax
      • Business SMS
      • HD video meetings
      • Audio conferencing

    When you factor the lost IT time spent maintaining each separate communications system with the opportunity cost of not having the advanced applications and features that modern unified communications provides, you end up with a total cost that is just too high for most businesses to ignore.

    3. Competitive Advantage

    Have you stopped to think about whether your competitors are taking advantage of modern communications software? If they are and you’re not, then chances are they are able to work smarter, faster, and more efficiently. Working smarter gives them an edge by increasing their productivity and creating a competitive advantage.

    Your competitors that are working with updated communications systems, most likely have these advanced features at their disposal:

    Audio/video/web collaboration, white boarding and document sharing
    Support for the mobile workforce with a consistent user experience across smartphones and tablets
    UC clients that provide status, presence, call history, call control plus more
    Integrated vertical applications through standard and open services
    While the cost of upgrading may seem high, the advanced applications and features associated with modern communications systems will help re-gain lost competitive edge and offer companies an opportunity to better serve their customers.

    Unified communications can help businesses re-gain competitive advantage in two ways:

    First, a new system can help you increase your revenue by providing your business with the communications applications needed to be more productive and efficient. You could gain better advantages and increased competitive edge by choosing a modern solution with a lower total cost of ownership and features that enable collaboration across your business, improving the speed of your communications.

    Secondly, UC provides communications software that makes enterprise-level communications applications available on an ad-hoc basis. This either gives you access to applications that you might not have previously been able to budget for, or, saves your organization money as you no longer have to pay the fees required to utilize multiple services. Replacing hosted web, audio or video conferencing services is a perfect example. The accrued savings can boost the return on your unified communications investment, and expand your competitive edge through re-investment into other IT projects that help your business grow.

    Increased Productivity

    productivityIf you fear that your new technology will become obsolescent and use that as an excuse to avoid upgrading, you shouldn’t. Look for vendors that offer software assurances and extended warranties for hardware that will provide your business with more security and less risk in the long run.

    With a modern communications solution, you ensure that your system has the flexibility to handle rapid growth, giving you the ability to provide support to your increasingly mobile and distributed workforce. Your IT team will re-gain some of their time, allowing them to focus on other strategic IT initiatives. And, your employees will re-coup benefits that improve the speed of communication from access to applications that positively impact your daily business—whether it’s through more efficient collaboration with colleagues, or improving customer response times.

    Options Available to Your Business

    Ultimately there is a high cost, in terms of inefficiencies and operational cost, when you continue to operate an outdated or end-of-life phone system.

    Some organizations struggle with selecting the best model (premises, hybrid, or cloud-based) to meet long-term communication needs. Ultimately you’ll look for the platform and vendor that has the flexibility to customize the right solution to meet your specific needs.

    More information

     

    For effective burglary prevention, consider varying your routine and have someone take care of your home when you’re away. Many break-ins are committed by burglars who live in your neighborhood. By living nearby, it’s easy for them to learn your schedule and strike when they know you’re not home. They may also check for signs that you’re on vacation, such as flyers or newspapers accumulating at your door, or garbage cans left at the curb.

    Keep all entry points closed, locked, and alarmed, even when you are at home. Make your home less appealing to intruders by keeping shrubs and trees trimmed back. Often burglars gain access to homes through open or unlocked entrances. First floor windows and doors are well-liked by burglars, especially when they can hide behind overgrown vegetation. Evidence of a security system influences the burglar’s decision to target another home. A monitored home security system will help reduce the chance of being a burglary victim. Use the yard signs and window stickers to alert potential intruders to your security system. Make sure the signs and stickers are visible from every approach to your home, not just the front entrance.

    Surveillance_cameraThe majority of home and apartment burglaries occur during the daytime when most people are away at work or school. Install indoor and outdoor motion-activated home security cameras so you can check on your home throughout the day. Plus, you’ll receive an alert if the camera detects motion. This gives you a chance to evaluate the situation immediately.

    Whether they walk through an open front door or kick in a locked one, burglars aren’t shy about using your home’s primary entry point. Keep your front door closed and locked at all times. If the door is worn or has a hollow core, replace it with a solid wood or metal door—they’re much harder to break down. Mount a security camera or motion sensor light above the door, and install a smart doorbell. Never give your house key to contractors or hide a key outside your home.

    Unfortunately, most people don’t hide their valuables carefully, and burglars know it. Once they break in, burglars head straight for the master bedroom, where they scavenge through dresser drawers and nightstands, look under mattresses, and search closets. Cash, jewelry, and weapons are some of the things a burglar wants most from your home. Store your valuables in a safe that’s bolted to the floor. Install it away from the master bedroom or closet.

    Burglaries are often hard crimes to solve. Even if the burglar is found, your lost property may not be returned. Keep a record of your assets to assist in identifying them. Photograph and record the serial numbers of all valuables. Store the copies in a safe deposit box or with a relative.

    Burglary prevention is a very important undertaking. Learn more about your home security options, and find one that meets your needs and fits your budget. Having a monitored security system may also qualify you for a discount on your homeowner’s insurance policy.

    VoIP (Voice over Internet Protocol) is a prevalent buzz word in the telecommunications industry today. VoIP includes technologies that use the Internet Protocol’s connections to exchange fax, voice and other forms of communication that were traditionally completed on Public-Switched Telephone Networks (PSTN).

    There are several factors to be considered to successfully complete the Voice over Internet Protocol puzzle.

      Quality of Service (QoS)

    Quality of Service (QoS) is one of the most important factors for VoIP. The term refers to the perceived quality of speech and the methods used to provide good quality speech transmission.

    QoS specifies rules about which traffic has priority on your network. Used correctly it is awesome, but it could render your router useless if done incorrectly. Be sure to choose a solution that offers you the critical control you require for successful VoIP deployment.

    There are several factors that affect speech quality, and several mechanisms that can be used to ensure QoS:

      Latency

    If at any point the usage on the network exceeds the available bandwidth, the users will experience delay, also known as latency. In more traditional uses of an IP data network, the applications can deal with this latency. If a person is waiting for a web page to download, they will accept a certain amount of wait time. This is not so for voice traffic. Voice is a real-time application, which is sensitive to latency. If the round-trip voice latency becomes too long (250 ms, for example), the call quality would usually be considered to be poor. Another important thing to remember is that packets can get lost. IP is a best effort networking protocol. This means the network will try its best to get your information there, but there is no guarantee.

    Delay is the time required for a signal to traverse the network. In a telephony context, end-to-end delay is the time required for a signal generated at the talker’s mouth to reach the listener’s ear. Therefore end-to-end delay is the sum of all the delays at the different network devices and across the network links through which voice traffic passes. The impact of latency on network throughput can be temporary (lasting a few seconds) or persistent (constant) depending on the source of the delays. Many factors may contribute to end-to-end delay. The buffering, queuing, and switching or routing delay of IP routers primarily determines IP network delay. Specifically, IP network delay is comprised of the following:

      Packet Capture Delay

    Packet capture delay is the time required to receive the entire packet before processing and forwarding it through the router. This delay is determined by the packet length and transmission speed. Using short packets over high-speed networks can easily shorten the delay but potentially decrease network efficiency. Packet delay variation (PDV) is the difference in end-to-end one-way delay between selected packets in a flow with any lost packets being ignored. The effect is sometimes referred to as jitter.

      Jitter

    Delay variation is the difference in delay exhibited by different packets that are part of the same traffic flow. High frequency delay variation is known as jitter. Jitter is caused primarily by differences in queue wait times for consecutive packets in a flow, and is the most significant issue for QoS. Certain traffic types-especially real- time traffic such as voice, are very intolerant of jitter. Differences in packet arrival times cause choppiness in the voice.

    All transport systems exhibit some jitter. As long as jitter falls within defined tolerances, it does not impact service quality. Excessive jitter can be overcome by buffering, but this increases delay, which can cause other problems. With intelligent discard mechanisms, IP telephony/VoIP systems will try to synchronize a communication flow by selective packet discard, in an effort to avoid the “walkie-talkie” phenomenon caused when two sides of a conversation have significant latency.

    Some systems incorporate a Jitter Buffer to avoid these problems.

      Switching/Routing Delay

    Switching/routing delay is the time the router takes to switch the packet. This time is needed to analyze the packet header, check the routing table, and route the packet to the output port. This delay depends on the architecture of the switches/routers and the size of the routing table.

      Queuing Time

    Internet-phoneDue to the statistical multiplexing nature of IP networks and to the asynchronous nature of packet arrivals, some queuing, thus delay, is required at the input and output ports of a packet switch. This delay is a function of the traffic load on a packet switch, the length of the packets and the statistical distribution over the ports.

    Designing very large router and link capacities can reduce but not completely eliminate this delay.

      Packet Loss

    IP is an unreliable protocol which means that in some circumstances packets of data can be discarded (dropped) by the network. This usually occurs when the network is particularly busy. Loss of multiple packets of a voice stream may cause an audible pop that will become annoying to the user. To maintain voice quality, packet loss should not exceed around 1% of all packets. Obviously this figure should be as close to 0% as possible.

      CODEC Selection

    A CODEC, which stands for coder-decoder, converts an audio signal (your voice) into compressed digital form for transmission (VoIP) and then back into an uncompressed audio signal for replay. It’s the essence of VoIP.

    The CODEC used will affect the voice quality due to the different compression algorithms used, and the amount of bandwidth required. For example, on a low bandwidth WAN link, using a high bandwidth CODEC (such as G.711) may cause “choppy” speech as the WAN link will suffer from congestion. In this case, a lower bandwidth CODEC (such as G.729) may be more appropriate.

      Bandwidth

    Available bandwidth has a major influence on voice quality in VoIP networks. Bandwidth is usually expressed in the number of bits per second (bps) that can be transmitted over a network link. The amount of bandwidth is usually limited by the service provider or the physical cables that are used for transmission.

    on-target-for-voipSo, now can you answer this: “Are you ready for Voice over Internet Protocol?” Let us help you with the details!

    Do you have an aging video surveillance system that just doesn’t cut it any more? There may be economical answers for you.

    If you want to protect your assets and keep your employees safe while deterring crime, video surveillance is essential. However, in the past, the high cost of surveillance systems often factored into the decision to either delay or cut corners on the investment. The recent growth in criminal activities has made it necessary for people to take security matters much more seriously.

    Today’s HD-TVI solutions offer megapixel resolution at a fraction of the cost of a comparable megapixel IP solution.

    So, what is HD-TVI?

    HD-TVI stands for High Definition Transport Video Interface. It is a digital signal processing and transport technology for video used in HD security cameras and DVRs. Because HD-TVI security solutions do not require a complicated, expensive network infrastructure, they provide a much more cost-effective megapixel resolution security solution than a comparable IP security solution. HD-TVI is compatible with existing CCTV cameras and existing coaxial cables. HD Analog enables you to use existing equipment, with the ability to transition to HD, when your surveillance needs and budget allows.

    High-definition (HD) images provide forensic detail and zoom capabilities for facial recognition and license plate identification. HD-TVI is a format of HD Analog technology. HD-TVI delivers high-resolution video at a fraction of the price of IP, and is as simple to install and operate as traditional analog CCTV solutions.

    DS-2CD2212-I5No IP-networking required!

    What about low light environments?

    Most low light cameras use IR cut filters, which allow the cameras to operate both night and day. If you want to have a clear image for your low light cameras, distance is a large factor to consider. If you have your camera monitoring a 100 yard space in its widest setting you will probably not get a good facial image unless the criminal is standing twenty yards away from your camera, and maybe not even then. Of course, this also depends on the environment the camera is placed in.

    Lens Options

    DS-2CD2132F-I Dome CameraJust like other types of security cameras, TVI cameras support a variety of fixed and varifocal lens options. A varifocal lens allows the installer to adjust the angle of view / zoom level of the lens. A fixed lens has a single setting that is “fixed” and pre-focused.

    Camera Types

    Besides traditional box camera styles, there are a wide selection of camera types including Bullet, Dome and Turret. This affords the opportunity to tailor the solution to the requirements of each specific situation.

    Please contact us for additional information.

    Is your small business enjoying the benefits of big business features on your telephone system? For most small businesses, the telephone system is a critical business tool. Now you can add the value of an integrated unified communications solution that enhances your organization’s productivity and collaboration.


    Wikipedia defines Unified Communications (UC) as a marketing buzzword describing the integration of real-time enterprise communication services. However, small businesses are now using enterprise type solutions more than ever to enhance the way they manage their communications.

    Manage Communications from Your Desktop PC

    NEC offers a productivity-boosting solution with key functions that deliver big business benefits. It provides a small business solution with an intuitive application providing full call control from your PC screen. With just a few clicks of your mouse, you can get more done in less time through easy-to-use features such click-to-dial which eliminates dialing errors, speed dialing, call management and contact lookup.

    For Microsoft® Office Outlook® users, it easily integrates with your Outlook contacts, providing click-to-dial functionality within emails for further time-saving benefits.

    Support for Remote and Mobile Workers

    The NEC SL Desktop Suite’s Softphone is a portable telephony application, offering you system phone functionality from your laptop, from wherever you are: ideal for remote and mobile workers. With the Softphone, your workers will have the communications tools they need to work efficiently and productively, whether they’re in the office or on the road.

    This versatile IP phone delivers high quality voice via a USB-connected headset/handset. It provides the full functionality and features of a regular desktop phone. Designed to meet the needs of any employee. It can be used as a primary desktop telephone, a supplementary desktop telephony or a remote/telecommuting device.

    Following is a short video illustrating the benefits of this SL1100 Desktop Suite.

    Please contact us for additional information.

    There’s much focus on the cost of business telephone systems and plans these days. However, it’s important to get the bigger picture.

    What are your ongoing costs of ownership? What are you spending to maintain your business telephone system? Should you have a hosted, premise-based or hybrid solution? The answer is not always straight forward and requires a broad understanding of the culture and layout of your business. It would be prudent to carefully consider these options and review them with a trusted industry professional.

    There are also options to consider when it comes to administration and service for your telephone system. This week, let’s explore the following factors related to the popular premise-based business telephone system:

    Is your system setup for remote programming so your telephone service company can provide assistance on more advanced changes without a site visit? This is a popular way to reduce costs as well as wait time that may be involved in scheduling and dispatching a technician.Money

    Do you have a maintenance plan in place for your telephone system? By having a plan in place you can enjoy the peace of mind knowing that your system is kept up to date and serviced promptly and properly. This can prevent costly service outages that would seriously impact the bottom line for your business.

    Do your telephone system’s features offer you the best tools to help meet your customer service and productivity goals? Be sure to consult with your system provider to explore the options. You may be able to impact your soft costs that could otherwise go unnoticed.

    Do you have staff trained to administer your telephone system? If you are looking to reduce costs, you may be able to save time and money by doing some of your own changes on your telephone system. These may include such items as extension name changes, call forwarding setup, button programming as well as voicemail setup and changes.

    In recognizing the need for this, NEC developed an effective administration tool called PhonePro that fills the bill. PhonePro is an advanced, built-in application on the SV9100 Communications Solution to helps users efficiently program their own telephones without engaging assistance from anyone else. Following is a short introductory video.

    Please contact us for additional information.

    Whether your business is small, medium or enterprise, your telephone system and call handling is likely a critical part of your customer interaction.

    Headset callWhat are your answers to these important questions:

    How many people call your main telephone number in a given period of time? From a marketing perspective, it’s important to know how effective you are in reaching your business audience and generating responses.

    How many people called in response to your new marketing campaign? It may be helpful to have separate telephone numbers for different marketing campaigns in order to gauge their effectiveness.

    When do you receive the most calls? And, how long do callers wait for someone to answer their initial calls? How long are callers waiting on hold? Also, how many abandoned calls do you have? Answers to these questions will be important to assist with staffing levels by time of day and day of the week.

    Do you know how many calls were answered per person? And, who is answering the fewest calls? Do you have enough lines to handle your call volume?

    By deploying an ACD (Automatic Call Distribution) system, you could have the information at your fingertips to answer these and other crucial questions.

    Summary of ACD benefits: Benefits

    Among the many benefits that ACD can provide to users, nothing compares to the overall increase in Customer Satisfaction that can be gained using this tool.

    Callers entering into ACD systems have the comfort of knowing that their call is being processed by prompting the caller periodically through various messages. ACD above all else, eliminates terminal holds which can be extremely frustrating to customers, and your business can ultimately lose the customer. This can cost your business thousands of dollars in lost business that can never be measured.

    Decreasing costs always provides a tremendous benefit to organizations, and ACD systems can certainly help accomplish this goal.

    Efficient contact centers can:

  • Eliminate multiple handling of calls, reducing staff expenses.
  • Manage staffing levels by providing report data on call center activity and call flow.
  • Connect Multiple Locations: ACD can easily route calls to agents sitting at different or remote locations. All the agents working in different geographies can function as one single team.
  • Manage agent efficiency.
  • Reduce returned calls.
  • Help determine the correct number of incoming lines.
  • Responding fast to a call by transferring it to the most appropriate agent, will definitely improve the chances of first call resolution and the customer can get his query resolved without transferring him to other agents or departments. This will reduce the time taken to answer a call and hence reduce cost-per-call.
  • “With efficient routing of incoming calls, agents can use their expertise in solving the problems of a caller rather than indulging in activities that are outside their scope.”

    ACD acquires usage data such as total number of calls, time spent on each call, waiting time etc which is used for reporting purposes. This will enable managers to assess key performance indicators and optimize resources more effectively.

    Exploring these possibilities could be an important step in improving customer service and ultimately, your bottom line! View the following short introductory video showing some of the features available to the Contact Center Agent running UC Suite for the NEC SV9100:

    Ask us about the possibilities. More info