Embrace a phone system that is always available, no matter where you go. As you expand, you also have a lot of opportunities without needing to buy extra equipment. These days, nearly every facet of communication can be taken to “the cloud,” and Unified Communication (UC) is no exception. Modern UC solutions let organizations focus on their core mission rather than keeping up with technology. These solutions have three important attributes—hosted, virtual and managed—each of which offers unique business benefits.

Cloud adoption is increasing

Cloud applications continue to increase in popularity and UC is no exception, with experts projecting continued growth in cloud adoption for IP telephony, video and web conferencing, IM, and email/calendar applications. Predictable operational costs and reduced capital costs are among the leading drivers accelerating deployment of UC cloud applications.

The fact that your entire phone system is online can help with connectivity like you’ve never experienced before. You can have one number that connects every department rather than needing to connect multiple departments with different phone lines. Also, no wires are needed or other phone equipment necessary that can easily get in the way. The connectivity provides access to your VoIP service anywhere you go. This includes calling in through your cell phone from a hotel or around the world. Customer calls can easily be routed through your smartphone so you won’t have to worry about missing a single call. You can even play back your messages wherever you have an Internet connection. More so, VoIP works like a personal secretary, your own built-in artificial intelligence.

Customer Friendly Features

With features like personal attendant, you can intelligently guide your callers to the department they want. The ability to connect all departments easily helps get a call to the right person faster without needing to be placed on hold. You never have to worry about losing a customer or missing out on connecting with a business associate right away.

Every business is unique. Each has its own processes, configurations and preferred methods of communication. We partner with you to assess your environment and customize a solution for your business. That solution should support easy updates as your business grows and your requirements evolve.

Experience the benefits of VoIP for your business to see how easy it is to set up and use. Contact us to find out more about how we can set up VoIP for you with no capital investment.

Let’s look at how your present business communication functions and compare that with future requirements.

If your workforce is at multiple locations, connecting everyone together has traditionally been a challenge. With current technology it is much simpler and more affordable. By bringing everyone together under one platform you will avoid isolation and facilitate collaboration. And, with the continuing trend to have remote employees and contractors, it becomes a mandatory requirement.

Capacity

The size of your company is a big factor that will help you determine the solution you deploy. For instance, companies with less than 20 users are more likely to employ a virtual system, because of the lower start-up costs. However, buying a PBX system can make perfect sense for larger organizations (or smaller businesses with a long horizon), because the cost of ownership can be less expensive in the long run than a virtual PBX. You also need to factor in any expected business expansion. A business communications solution is a long term commitment for most companies and you’ll want to assure that it can grow with you.

Present phone system

What type of telephone system is in place now? What’s working for you and what’s not.

Call handling

In order to create an effective solution for your company’s needs, we need to determine the number of simultaneous phone calls during peak calling periods. Your receptionist may be the best resource for this, or the information may be available in a report out of your present system.

How are calls typically answered by an automated attendant or someone answering the phones? From that point, how do calls get distributed? What happens to the call if the intended party is on the phone? What happens if they are out of the office?

It’s important to get feedback from your heaviest phone users and their managers. Typically, the sales and customer service departments are the groups who have the most intensive telephone users. They likely know your company’s communications challenges best.

With all this information, we can work with you to develop an efficient call handling process.

Contact us now for a complimentary evaluation: 1-800-898-3336.

Business Telephones and Other Terminal Devices

Today there are a plethora of terminal options from which to choose for your new business communications system. Let’s explore some of these.

Executive Telephones. These are larger phones with color screens, touch screens and one-touch feature access. Ideal for the power user.

Standard Desk Telephones. This is your regular office phone that offers some amenities, but not as many as the more expensive models.

Basic Business Telephones. Ideal for low-usage locations such as kitchens, libraries and lobbies.

Softphones. Software installed directly onto your computer, laptop or mobile device, allowing you to use your device. It’s as reliable as your computer, but it wins points for convenience and price.

Wireless Phones. Perfect for receptionists and employees who frequently move about the office, this allows them to always be within reach no matter where they are located.

Door Phones. These are typically placed next to security gates or access doors. With a direct connection to the receptionist or designated employee, they can screen the caller and even remotely unlock the gate or door.

Specialized Devices

Answering Position. These specialty phones are typically reserved for receptionists, because they allow the user to see the status of every phone user. Desktop options are available as an adjunct to the telephone set.

Audio Conferencing Unit. Quality hands-free speakerphone options are available: small units for the office, or boardroom size with options for extended microphones.
Voicestation 500

Fax Lines. Typically, these dedicated analog lines are already in place. They can be replaced by Internet-based solutions. You can even keep your fax machine if you want, but eliminate the analog fax lines. It’s another way to modernize and save money.

External Loud Ringer. Utilized within large spaces, where employees are able to hear a ringing phone throughout the building. These are great for warehouses, kitchens and manufacturing plants.

External Paging System. This allows phone users to access an external set of speakers and announce a message to a large area.
As you can see, there is an abundance of terminal devices available for today’s business telephone systems.

Please contact us for a complimentary consultation.

There are a number of things to consider before purchasing a new telephone system. It is important to cover the bases to ensure a solution that will fit your business needs and budget.

Evaluation Process

When planning to purchase a new telephone system, it is wise to thoroughly analyze your specific business needs. A well thought-out process will help ensure quality results and a solution that meets your expectations. Don’t fall into the trap of paying too much, selecting the wrong technology or the using the wrong vendor. Most business telephone solutions are long term commitments, so a mistake lives on for years. Be sure to employ an effective process that helps you select the best solution possible.

The following questions will assist in determining your business communications requirements.

What is motivating you?
While the most frequent answer is to replace an obsolete phone system there are actually several factors that could affect your final decision.

Outdated Technology. Perhaps adequate service, support and parts are difficult to obtain for your current equipment.

Available Features. If your current system is simply lacking the features that contribute to improving productivity and enhancing customer service, it may be time for a new solution.

Monthly Telephone Bill. Once a system is deployed, your costliest telecommunications expense may be the monthly telephone bill. Proper planning and coordination with your new system can often lead to lowering monthly costs.

VoIP. These days, with everyone relocating business services to the cloud, it might make sense for your company to consider a virtual PBX.

Expansion. If your company is in a state of growth, you may have outgrown your current system.

Relocation. When moving to a different location, it might be a good time to replace your technology instead of sinking money into moving an old system.

Do you have a date for completion? Often, the buying decision gets delayed in deference to handling day to day business operations. The result could be a system failure that makes the decision a more urgent priority and unduly hastens the decision process.

What parameters are important to you? These days, most phone systems offer the same features. It’s more a matter of whether you would prefer to purchase it as a product or a service. Regardless, there are still plenty of considerations to keep in mind, such as:

– Up Front Price
– Total Cost of Ownership
– Vendor Location & Reputation
– Fit
– Brand Recognition

Defining and weighing these parameters narrows your focus saving both you and potential vendors lots of time

Do you have a budget in mind?
It can be hard to be transparent with this information. You may fear that it will be used against you when it comes to making the purchase. However, having a budget in place beforehand can often save you time when it comes to looking for solutions within your price range. Also, vendors know that most customers are looking at multiple solutions and a solution with an inflated price won’t be considered.

If you don’t have enough information to create a budget, contact several vendors and tell them that you are looking to create a budget. Make sure to ask for a range of pricing. Most providers will share round numbers and you’ll get the sense of costs. Bear in mind that most everybody will be quoting their low end solution in hopes of remaining in the game when you become an active buyer.

Do you have any preferences? Would you prefer an on-site Premise PBX or a cloud-based virtual PBX? Both have their advantages.

Have you already considered any solutions?

Do you have a preferred provider? Often, customer loyalty rests with the equipment manufacturer, the product brand or the local value-added reseller. Do you care about the brand name, or are you open to considering all providers?

Is There an Implementation Time Frame?
If you’re working against a hard deadline, it may affect the time you have to explore potential vendors or compare different technologies and therefore change your evaluation process.

Contact us 1-800-898-3336 for a free consultation.

www.nutecelectrotel.com

Don’t let your business be held to ransom. With the growing number of Ransomware attacks on businesses of all sizes, there has never been a more important time to protect your business, assets and its future.

Businesses are no longer safe. Ransomware is quickly becoming the largest IT threat to business. It silently creeps into your network, encrypts files, folders and even entire disks – then it issues a ransom demand.

What does ransomware do?

There are different types of ransomware. However, all of them will prevent you from using your PC normally, and they will all ask you to do something before you can use your PC.

They can target any PC users, whether it’s a home computer, endpoints in an enterprise network, or servers used by a government agency or healthcare provider.

Ransomware can:

– Prevent you from accessing Windows.

– Encrypt files so you can’t use them.

– Stop certain apps from running (like your web browser).

Ransomware will demand that you pay money (a “ransom”) to get access to your PC or files.

There is no guarantee that paying the fine or doing what the ransomware tells you will give access to your PC or files again.

Cyber“Cyber-criminals are investing up to 40 percent of their stolen funds in improving and modernizing their techniques and criminal schemes according to a recent report issued by cyber-experts at the Russian Ministry of Communications.” ~ OODA ANALYST

Is your business equipped to fend off this security threat?

AVG Business has simplified security. Now your business can be protected with a multi-layered approach to detecting and eliminating Ransomware. With a variety of recognition and quarantine approaches, that’s what makes AVG’s award-winning security technology stand out.

Contact us now to find out how AVG Business Security Solutions can help protect your business from Ransomware, viruses and malware threats.

Toll Free: 1-800-898-3336

canstockphoto27765724Today many organizations are taking advantage of the benefits and savings derived from using GPS fleet and asset tracking systems.

Your fleet and assets can be efficiently and affordably tracked with GPS. Discreet powered and self-powered GPS tracking units are available to suit every situation. All devices are viewable on an interactive tracking map. Reports are customizable for individual assets or groups with locations and date logs. Reports can be emailed to you daily weekly and/or monthly as required.

Benefits your drivers:

Proof of service, increased security, protection, reduced paperwork, navigational aid, rewards hard work

Benefits your customers:

Faster service, reliable service, accurate service, efficient service, affordable service.

Benefits to Management:

Increased revenue, increased productivity, improved customer service, fewer accidents, helps win new business

Benefits Sales Reps:

Improved territory management, increased security, driver protection, navigational aid.

Industry Applications:

Appliance Repair
Construction
Contractors
Delivery
Electrical
Equipment Rental
Equipment Service
Food Service
HVAC
Janitorial
Landscaping
Municipalities
Oil Field Service
Pest Control
Plumbing
School Districts
Security
Street Sweeper
Transit Systems
Waste Management
Wrecker Services

Contact sales@nutecelectrotel.com for a complimentary consultation