IP, digital, analog, telco, hosted, on premise, mobility and call centre, opex, capex…

Confused? Nutec can help!

For requirements ranging from basic small and medium telephone systems to full scale enterprise deployments with unified communications and collaboration, our team will design the appropriate end-to-end solution for you. These may include premise-based systems, hosted systems, or a combination of these.

Custom Designed for your Business and Your Budget

  • Our objective is to become a long-term trusted member of your technology team.
  • Not just the right features and solution, but also the right pricing model. More and more customers are wanting flexible monthly pricing models with price certainty and guaranteed service.
  • Technology changes rapidly as we know and by being a part of your team we can help manage and plan for your businesses changing needs.
  • We can offer information on new or different technology and focus on the big picture for your communication.
  • Started in 1977, Nutec Electro Tel, with its group of professionals, offers voice and security technology products and services to clients from Vancouver Island to Newfoundland.
  • Our clients span from small and medium to enterprise organizations.
  • Our solutions continue to fit businesses in education, government, health care, hospitality, manufacturing, commercial and retail.
  • With offices in Calgary, Camrose and Edmonton, augmented by strategic alliances, such as the NEC Dealers Association, across Canada.
  • Nutec Electro Tel can meet clients’ needs from system installations, upgrades, repairs, maintenance and service.
  • Our partnership approach includes a comprehensive support plan including ongoing training, management, governance and call centre expertise.
  • By developing a deeper understanding of our clients’ business, we can offer appropriate solutions in a timely manner.

We take pride in keeping open minds, listening carefully and developing an understanding and appreciation of the culture, strengths and challenges of those with whom we work.

Partnering with Nutec

Nutec understands the Telecommunication technology life cycle and resources required for a flexible Telecom Solution which is easily managed without being an ongoing burden to internal IT resources.

With this in mind, Nutec works with you from design to installation and then through ongoing operation to establish a partnership which will augment your internal management of the system as required.

If you are looking to upgrade any of your business technology systems, require a new system, require a quotation or additional information on our products and services, please contact us now to start the discussion.

Contributed by Trevor Naish

Voice Documentation

Protect your business, your employees, and your customers.

Productivity
Call reporting and recording can be used to monitor productivity as well as misuse of time and phone lines.

Cost Recovery
Some businesses can bill for their specific phone usage. Law firms are great examples of this type of business.

Customer Care
Traffic reports are useful to ensure customer care standards are adequately being met.

Revenue Generation
Phone calls can be tracked to generate revenue. Care facilities are a great example of this type of application.

Quality Control
Record and monitor the quality of calls to ensure that every phone call is being taken care of to your company’s professional customer service standards.

Performance Review
Call Records can be analyzed to improve agent performance and share relevant information with colleagues.

Compliance
Many businesses are required to comply with regulatory requirements regarding sensitive information.

Dispute Resolution
If an issue is to arise between employee and client over the phone, the call record can be easily extracted and analyzed to help resolve the dispute.

Voice documentation is available for analog, digital and VoIP business communications platforms. Integration into your existing telephone system is not only necessary, it is easy to do.

The advantages of using voice documentation are abundantly clear. When documenting all phone-based communications with your customers you can control liability threats, improve employee performance, enhance the quality of your client interactions and develop an archiving tool all in one shot. Voice documentation is a simple way to ensure that your employees feel protected and knowledgeable at all times, enabling them to consistently deliver a better customer experience.

Or email sales@nutecelectrotel.com for a professional consultation!

Contributed by Mike Szakacs

Any business with multiple offices is coping with the increasing cost of inter-company travel. Many are turning to video conferencing as a substitute. The most successful implementations discover this has a positive impact in a number of areas. These may include cost reduction, carbon emissions reduction, improved productivity, speed of decision-making, and employee work-life balance.

Reduced travel expense has often been touted as the major factor in decisions to invest in video conferencing systems. It costs a lot of money and a lot of time to travel to meet people. Imagine that you have to conduct an important meeting for your company with different people who are dispersed over different places in the world, thousands of miles apart. To bring them together around a table, you need to consider and deal with so many hassles: travel expenses, availability of flight seats, visas, availability of participants at the scheduled time, accommodation, food etc.

On the other hand, some say video conferencing can actually be more efficient than regular face-to-face conferences since the meetings often have a defined start and end time with people calling in from different locations, so a more focused discussion and less chitchat is likely. And, the organizing can be done over email or instant messaging.

Since most communication is nonverbal, video conferencing fills a huge gap that has long existed within organizations using audio alone. A video conference helps managers, knowledge workers, salespeople, and customer-service employees to better convey and understand information that is being shared within projects or engagements.

Sample uses for Video Conferencing

  1. Convene impromptu meetings between co-workers.
  2. Utilize video interviews for recruiting.
  3. Enable your IT help desk to remotely diagnose problems.
  4. Empower the sales team with video sales presentations.
  5. Enhance the results of project meetings.
  6. Effectively administer your business remotely.
  7. Use for courtroom testimony of somebody who does not wish to appear face-to-face.

Exploring the options

There are a number of options from which to choose your video conferencing platform.

1.  Web Real Time Communication (WebRTC)

WebRTC enables peer to peer video, audio, and data communication between two web browsers. This allows for video calling, video chat, and peer to peer file sharing entirely in the web browser, with no plugins.

WebRTC is currently supported by Google Chrome, Mozilla Firefox, and Opera

Why WebRTC is so important for Unified Communications! It is an open standard based on HTML5 and JavaScript. … WebRTC enables many different ways of communicating and collaborating including voice, video, data transfers and even screen-sharing.

When face-to-face meetings are not practical, WebRTC may be the best option available for your video communication. It’s easy and quick to setup while retaining the personal touch and keeping your participants engaged. Will this be your next choice?

2. Collaboration Meeting Manager (CMM)

Video is an amazing connection and collaboration tool. Delivering successful objectives in communication and collaboration involves ensuring that users have the right tools to connect when and where they want. An easy to use, reliable and secure service is a key component. Within the service there could be the requirement for audio connections, video conferencing, file sharing, whiteboard, being able to connect with others who may be using other services, and much more.

This sophisticated voice, video and web collaboration solution is integrated within the NEC UNIVERGE 3C software platform. It equips your employees with the tools they require to improve efficiency and stay informed. Further, it lowers spending by reducing the need for travel.

  • Improves teamwork among colleagues in geographically dispersed locations
  • Enables real-time sharing and exchange of information between co-workers and customers
  • Provides quick and easy scheduling and access to meetings
  • Offers a multi-party video-conferencing display to enable viewing of meeting participants
  • Enables the ability to share Microsoft® Office® documents, PDFs, pictures and videos plus more
  • Offers white-boarding collaboration
  • Reduces travel costs through enhanced collaboration capabilities
  • Increases employee efficiency and productivity
  • Operates across premise, cloud or hybrid environments

3. Room-Based Video Conferencing

Room-based video conferencing solutions are usually hardware solutions that are installed, fixed and configured in your boardrooms or meeting rooms.

Room-based video conferencing comprises of an endpoint unit, which communicates over the standards based protocol, H.323, for communication across IP networks. This means that your unit would be compatible to communicate with most other video conferencing solutions on the same protocol.

They require no additional software or hardware, as the codec is the hardware that communicates with other endpoints and transmits video data and signals.

Pros:

  • All-in-one system that does not require additional software or hardware
  • Host a conference directly from your standalone unit
  • Advanced technology which reduces bandwidth usage and stabilizes video transmission

Cons:

  • May require installation or IT management
  • Fixed solution – not portable

Take Action Today

Call Nutec Electro Tel today to discuss your video conferencing options!