My cell phone is great, but functionality and office features are limited for use in my office and warehouse.

Cell phone batteries don’t last long enough to use all day.

I don’t want cell phones on my company network

Today’s business environment demands flexible ways of working and excellent customer services.

NEC’s IP DECT delivers on-site wireless telephony that uniquely combines the benefits of IP technology with the superior quality and facilities of the well-established DECT technology. NEC’s wireless solution is compatible with NEC and various third-party systems such as Avaya, Cisco and Mitel.

An IP DECT solution adds wireless phones as extensions to your office phone system. Answer, transfer, be connected anywhere in your office or building. No monthly fees, great reliability and great performance when compared to voice over Wi-Fi, smartphones and smartphone applications.

DEDICATED IP ACCESS POINTS

RANGE OF DECT HANDSETS

Added functionality includes Text and alarm messaging, multi-site mobility, push to talk, location detection and a lone worker solution.

DECT is the favourite technology for wireless on-premises communications. Over the years many innovations have been introduced, and NEC has been at the forefront of all of these. Today, IP DECT plays an important role in connecting and integrating devices, applications and data. Looking to the future, private 5G promises to become a viable option for organizations wanting to deploy their own mobile network without being dependent on the phone company and monthly cell bills. DECT-5G is the specification of the next generation of IP DECT that will pave the way to 5G and ensure seamless integration of present IP DECT technology into future 5G developments.

Contact Nutec today to review your office mobility requirements.

Telephone systems Edmonton

Contributed by Trevor Naish

The printing press was the big innovation in communications until the telegraph was developed. The telegraph allowed instant communication over vast distances for the first time in human history. Telegraph usage faded as radio became easy to use and popularized; as radio was being developed, the telephone quickly became the fastest way to communicate person-to-person.

The early phone systems were mechanical devices that provided basic communications features serving a small number of phones and telephone lines, having very simple call handling capabilities. For example; to place a call on a specific line you pressed the corresponding button and dialled. If you received an incoming call on a specific line that specific line button would light up on your phone, your phone would ring, and you pressed that specific button to answer the call.

Introduced in the 1960s, the PBX systems, or Public Branch Exchange, were larger systems providing phone service to hundreds of telephones and telephone lines. PBXs were more sophisticated providing powerful features such as dialling plans that routed numbers to specific lines based on the numbers dialled, and grouping several telephone lines under one button on the telephones.

Over the years, advancement in technology for telephone systems went from relays and wire to computer chips and software. You still need wire today, just not as much! The advancements in technology increased the capacities, capabilities, and features of telephone systems in general. The Key Systems became more advanced and powerful, rivalling the features that were once only available on the more expensive and larger PBX systems. Now Key-Systems had dialling plans and could group several telephone lines under one button.

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Today, office phone systems can be built using VoIP (Voice over Internet Protocol) as well as PBX methodologies. A budget-friendly and feature-rich PBX system or VoIP system is the ideal solution for a growing small business that needs a system to grow with it. They offer all the features a business needs to manage their calls and time. They can also make a business appear bigger than it actually is and assist callers by creating multiple departments and extensions.

Here are some ideas on how to get the most out of your phone system:

Companies Receiving High Call Volumes

Phone systems can handle high volumes of calls efficiently without requiring additional staff to answer incoming calls. Callers to your business will not receive a busy signal and every phone call will be answered and transferred correctly.

Companies with Multiple Offices and/or Remote Employees

Phone systems are able to forward phone calls to employees in their home offices or in other parts of the country. Calls can also be forwarded to employees on the go via their mobile devices.

Companies with Call Volumes that Vary

Companies that have call volumes that vary will want to ensure that every caller gets through. Instead of having to hire and train additional temporary staff to manage the additional call volumes. During busy and unpredictable periods a system can very easily handle the varying call volumes.

Cost Saving Benefits

The cost of a phone system with an automated attendant is much less than the expense of employing someone to answer incoming calls. There’s no need to go through the recruiting and screening process, the training process or salary and benefits to pay. A phone system operates around the clock to ensure all calls are properly directed.

Different Types of PBX Phone Systems?

A PBX or VOIP phone system for a small business should not be considered a one-size-fits-all solution. This is why every system is customizable with a choice of features.

Below are a few different types of systems to select from:

Traditional PBX System

A traditional PBX system utilizes landlines to transfer callers to the different departments or extensions. As this system requires landlines, a business will be required to install various pieces of equipment and pay more expensive costs, including for long-distance calls.

IT services will be needed for these systems to maintain them and to make any changes. Including extra phone lines can be challenging and a business might be limited to the total number of lines they can install.

IP PBX System

Instead of utilizing landlines, an IP PBX System utilizes Voice over Internet Protocol (VoIP). This means calls are made utilizing an internet connection which can reduce the expense of making long-distance calls.

A potential disadvantage of an IP PBX System is that it needs the installation of a network and to be maintained, which can be expensive. As long as a business has plenty of bandwidth it is easy to add additional phone lines.

Hosted or Cloud PBX System

There’s no need to install any equipment when it comes to a Hosted VoIP PBX system. These systems are operated by a service provider off-site, and all a business needs to do is request the PBX phone service needed and pay the monthly fee for it.

This type of system tends to be feature-rich and budget-friendly. It is one of the most popular choices with small to medium businesses as there’s no requirement for complicated equipment and no need for maintenance fees.

Contact us now to learn about the benefits and potential savings for your business. Please call 1-800-898-3336 or email sales@nutecelectrotel.com

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Contributed by Erick Preza

Go Mobile with MLC

Mobile devices are becoming the primary communications method for most of today’s on-the-go workforce.

Along with the expanded use of mobile phones for business comes the challenge of remaining connected and effective, without the functionality of a networked telephone.

The Multiline Client provides the power of having the functionality of NEC’s desktop phone through Apple and Android mobile devices. In addition, it gives your users access anytime, anywhere – enhancing and streamlining voice communication. With a single number to reach, customers and colleagues can easily contact users. For instance, an employee can have both their desk phone and their MLC ring simultaneously. Let’s say they answer at their desk, but need to run to a meeting outside of the office – simply transfer to their mobile device without interrupting the call.

MLC Mobile delivers a full multiline, self-labelling desktop telephone user experience. A familiar NEC desktop telephone intuitive interface supports 32-line virtual buttons along with features such as

  • Transfer
  • Park
  • Conference
  • Bluetooth capability

Customizable soft keys and ring tones allow for the employee to meet their individual requirements and preferences, just as they would be able to program on a desktop telephone. Call history logs incoming, outgoing, and missed calls, so the user can easily make callbacks and add contacts to their directory.

This client operates internally on your corporate Wi-Fi network, and outside of the network on a reliable VPN connection.

Contact us now to learn how this enhanced feature can benefit your business.

Telephone systems Edmonton

Front Desk Assistant

 

Improve your visitor experience with NEC’s Front Desk Assistant (FDA)

You can take the visitor management and customer experience to new levels with NEC’s Facial Recognition technology. The FDA features serve to enhance the visitor experience for all types of businesses.

In today’s security-conscious environment, most businesses will track and monitor visitors and keep a record of their time spent on the premises.  NEC’s Front Desk Assistant application transforms your visitor’s experience. With FDA at your receptionist desk, a visitor simply walks up and the application guides them through the process of checking-in/out step by step.

The complete solution includes:

  • Front Desk Assistant application software
  • Option to customize with your business logo
  • Integrated facial recognition software
  • A badge printer

The visitor check-in and out process is streamlined by integrating with NEC’s facial recognition, validating the guest, and automatically processing them.

Host Alerts

Hosts no longer have to wait in the lobby for their visitors.  The FDA will notify the host when their guest arrives.  By not wasting time in the lobby employees will be more productive.  The notification also includes a photo of the visitor to help you identify them in a crowed lobby.

Reports

The Front Desk Assistant records all visitor entries and lets you easily download a detailed report in Excel. You are able to keep a history of all visitors that even includes their picture.

For more information on the Front Desk Assistant or the benefits, you can realize from the FDA solution, please contact us today:

2 Way Radios Calgary

The Impact of 5G

5G networks will potentially transform the way business is conducted through internet markets.

The fifth-generation wireless technologies (5G) promises exciting new services and will impact AI, IoT, media convergence, and create new milestones in connected devices. The 5G technology will provide a higher peak data rate and much greater reliability than its forerunners.

It may be a while before 5G becomes common place. However, it is important to be aware of the technology and what features may be suitable in the future.

What are the pros and cons of 5G?

  • More bandwidth will be available, so devices will run faster.
  • With more bandwidth available, you will be able to use this bandwidth to do more with your smart devices, making them more versatile than ever before.
  • On the flip side, more bandwidth results in less coverage, requiring more cell towers.
  • As this frequency is rolled out, time will tell whether issues will arise with sending and receiving signals.
  • The 4G LTE networks have a peak delivery speed of 100 Mbps while 5G has a peak rate of 20 Gbps. This will provide quicker download for large files and seamless video transmission.
  • Physicians express concerns about the potential negative health effects of 5G radiation. Others argue that 5G frequency is harmless to human bone and tissue.
  • A new series of network security issues are emerging, so monitoring for malicious activity is also critical.

The World Health Organization states that: “Considering the very low exposure levels and research results collected to date, there is no convincing scientific evidence that the weak RF signals from base stations and wireless networks cause adverse health effects.”

Meanwhile, let’s be cautious and keep an eye on developments as this technology proceeds.

For a no-obligation consultation, speak with one of our experts today:

Telephone systems Edmonton

or email sales@nutecelectrotel.com to arrange a complimentary appointment.

Prioritize Security

 

Businesses looking for an integrated security

and surveillance solution can find a daunting range of choices.

Following are key elements to consider while selecting the security and surveillance solution that best meets your needs:

  1. Clarify your objectives

Why do you need a new security and surveillance system? How will it be used to benefit your business? Be specific about what better security means to you.

  • Prevent loss from customer theft?
  • Prevent internal loss from employee theft?
  • Protect property perimeter?
  • Protect production process?

This will help point to some specific hardware requirements while not deploying functionality that you don’t need.

  1. Review your data storage

High-resolution network camera systems create a lot of data. This needs to be streamed and stored. How might this impact your existing infrastructure?

  1. How will you measure ROI?

Security expenditures need to generate a return just like other business investments and expenses. Look at what that return looks like for your business. Accordingly, determine how much you are willing to invest based on that. Some of this may be tangible while others may be intangible. Check with your insurance provider to determine if insurance premium savings may be available.

  1. List your priorities

With an established view of your essential features and the budget you have available, you can make an objective choice about what is a must-have versus nice-to-have.

  1. Plan for the future

Consider your current needs and budget while taking into account the ability to adapt as your business needs change. By evaluating these factors, you can make an informed decision on which solution is a justifiable investment.

Do you have plans to open new offices? What are your annual growth projections? Will you be employing new people? Your system needs the flexibility to accommodate these changes.

For a no-obligation consultation, speak with one of our experts today:

Telephone systems Edmonton

or email sales@nutecelectrotel.com to arrange a complimentary appointment.

Phone System Shopping List

Is your phone system outdated and inadequate for meeting your needs?

Legacy phone systems often impede business growth. They can be expensive to maintain, have confusing maintenance contracts and obsolete features. They’re also usually incompatible with newer technologies, such as Voice over Internet Protocol (VOIP). Planning for a new office telephone system can sometimes be a daunting task. A phone system should be easy to understand and use. It should be scalable and able to interface with today’s popular mobile apps.

Here’s a checklist to help start the process:

  • How many employees do you have?
  • What is your business growth plan over the next five years?
  • What telephone system features will be required to support your growth?
  • What features will help you be more competitive?
  • Will you want your phone system on your premises, or migrated to the cloud?
  • How many phones do you expect to need?
  • Is a call center part of your business?
  • Must-have call center features: automatic call distribution (ACD) queues, real-time dashboard reporting, call recording.
  • Do you need voicemail, auto attendant, business hour rules, call detail records?
  • Will you need to port phone number(s) or acquire phone numbers?
  • Do you have access to broadband Internet?
  • Important system features to consider: voicemail, email integration, auto attendant, ring routing, business hour rules, call detail records, etc.
  • Other considerations: audio and video conferencing, text chat, etc.

For a no-obligation consultation, speak with one of our experts today:

or email sales@nutecelectrotel.com to arrange a complimentary appointment.

Next time you create another password, pay a little more attention and make it a stronger more secure one!  The goal is to prevent attackers from gaining access to your account and stealing your personal information.

Unfortunately, even though people may think this type of criminal activity is somewhat rare, identity theft statistics show that your chances of being affected might be much higher than you think.  Identity theft is one of the most common consequences of data breaches.

In 2017, 1 in 15 people became victims of identity fraud, and 1 in 5 victims have had their identities stolen more than once.  In other words, if your chances of winning the lottery were 1 in 15, like the odds of being an ID theft victim, we would all have family, friends and colleagues who were millionaires.

Although we can’t help you secure a future Lotto 6/49 prize, we can offer some thoughts on changing your odds when it comes to identity theft statistics.

Some good prevention tactics include changing passwords regularly, being cautious when putting personal information on social media and checking your bank and credit accounts frequently to spot fraudulent transactions.

Your password should be long, complex and unique. Here are additional steps you can take to help create strong passwords and secure your accounts:

  • Avoid common words or phrases

    Don’t use the information available to others like your birthday, phone number, or Social Security number. Attackers often use a dictionary of previously exposed passwords and information gathered from the internet to help them guess a password.

  • Change passwords quickly if there is a breach

    Attackers who steal data from companies often obtain password information. If you receive a notification from a company about a possible breach, change that password and any account that uses a similar password immediately.

  • Consider a password manager

    Most people have trouble keeping track of all their passwords. Consider storing your passwords and security questions in a password manager, an easy-to-access application that allows you to store all your valuable password information in one place. Use a strong password to secure the information in your password manager.

If you forget your password, most companies require you to answer security questions to regain access. Here are some tips to make sure an attacker can’t use your security questions as a way to get into your account:

  • Select security questions where only you know the answer. Many security questions ask for answers to information available in public records or online, like your postal code, mother’s maiden name, birthplace. That is information a motivated attacker can obtain.
  • Don’t use answers to security questions that can be guessed. An attacker can guess the answer to a security question that has a limited number of responses (dates, colours, Provinces, countries). Avoid questions like “What Province were you born in?” or “What colour was your first car?” which allows an attacker to guess all possible answers.
  • Don’t give a generic answer to a security question. Find an answer to a security question that you will remember but is also more complicated than a generic word. For example, if the security question asks “What is your favourite childhood memory?” the answer “watching the Dodgers with my mom” is more secure than “baseball.”

Do you like these Tips?  Call now to speak to one of our security experts.

or email sales@nutecelectrotel.com to arrange a complimentary consultation.

Contributed by Erick Preza

Working Alone with no one to monitor your work, tell you what you are doing wrong or constantly asking you questions, sounds like the Perfect Job.  Working Alone really means that you are further away from help and first aid if anything happens.  These Incidents can be Tragic for the Worker, their Family and the Company.

Although Provincial Regulations vary, there are a few common principals that apply.  Every Employer must conduct a hazard assessment, they must take all reasonable measures to eliminate or minimize the hazard and provide an effective communications system for the specific Lone Worker situation.

Lone Worker Environments

Those who work alone can be grouped into five categories:

  1. Workers handling cash. Store Clerks, Retail and Food Outlets and Taxi Drivers.
  2. Workers who travel away from their Base Operations to meet Clients. Home Care Workers, Social Services and Enforcement Officers.
  3. Workers who do hazardous work but have no frequent interaction with the Public. Logging, Oil and Gas Industries.
  4. Workers who travel alone and have no regular interaction with Customers or the General Public. Truck Drivers, Business People traveling to various locations/
  5. Workers who are at risk of encountering violence because their work location is isolated from the Public. Security Guards and Janitorial Custodians.

The key to meeting and surpassing the Working Alone Regulations is to provide a source of Communication for someone to be either in contact with the person or being able to locate the person working alone.

Although there are many methods and types of Communications Equipment that can assist a Company with staying in contact with their Employees working alone, a few of the more common methods include:

  • Two-way Radios
  • Two-way Radios with built-in GPS
  • Vehicle and Personal GPS Systems
  • Cellular Phone Apps
  • For the very remote locations Satellite Phones and GPS

We will always encounter environments and locations that will challenge the existing equipment and methods of staying in touch with Lone Workers.  Methods and Solutions are constantly changing and the equipment is always evolving.  Communications Providers are always working on the next Solution and for the Companies needing these Solutions the question, they must answer if what Solution best fits their wants and needs.  A recommendation to these Companies is to explore the options and don’t settle on the first Solution.

Remember

Working Alone is only done when it is necessary.  Working alone isn’t as easy as it sounds, there are many Rules and Requirements that the Province has set out to ensure the safety of Alberta’s Lone Workers.  To check on the requirements needed for your Industry, go to the Canadian Centre for Occupational Health and Safety.

Contact us today for a no-obligation consultation to explore the options:

Or email sales@nutecelectrotel.com for a professional consultation!

Contributed by Wade Miller

For a hospitality property a working phone system is a priority. It is an emergency if the phone system is not working. However, it is part of the property that is rarely thought of, like a chair or a desk. 

For most property’s features have been relatively static since the addition of voice mail, but this is changing fast with new technology.

For larger properties, Nutec has been supplying PC attendant consoles, formalized call centres and advanced 911 options. Nutec also supplies paging, sound systems, two-way radios, WiFi and surveillance systems for hotels and motels. We are happy to talk to you about these as well.

Here are some new options that appeal to properties of all sizes:

CRYSTAL PLASTIC FACEPLATES

Have your guest room phone faceplates printed on crystal plastic, and they are water and stain-proof, much more durable than paper and the colours last longer.

MOBILITY

Unleash your night manager from the front desk. Get better communication with maintenance and other staff. Add an extension of your NEC phone system to a live or WiFi-only cell phone. Most properties use a cordless phone with a limited range.

 IN HOTEL PROPERTY MANAGEMENT SYSTEM

For up to 120 rooms NEC has a phone system that includes a complete comprehensive integrated Property Management System. No additional computer or monthly fees are required. Easy to use for faster billing or rooms, calls, mini bar, spa, restaurant and lounge.

  • Room allocation – See current and future guests on a colour coded calendar view
  • Jump to Date – Quick access to any future date
  • Guest Filter – Easily find a guest reservation or stay using the filters
  • Room Management – See the colour coded status of all rooms (clean/dirty/out of order)
  • Folio Management – Add charges for services and products to guest folio
  • Invoice Generation – Complete invoice generation for room nights, services & telephone calls
  • Message Service – Capture messages for guests with automatic room notification
  • Flexible Room Rates – Based on calendar dates or days of the week
  • Multiple Connections – No license for additional connections, folio items can be added by housekeeping or restaurant
  • Guest Stay Information – Capture information about the guest, contact details and stay reasons; opportunity to build CRM database of guests
  • Custom Products & Services – Can be created & added to the guest folio
  • Checkin/Checkout Functions – Automatically control telephone restrictions
  • Guest Name Display – the Guest name is transferred when the guest checks in, displayed on reception phone when a call is received from the room
  • Telephone Billing – All calls are captured and billed against the guest folio
  • Flexible Rates – Custom rates can be configured to allow the hotel to set its own call rates
  • Multiple Telephones – Multiple telephones can be grouped into a single room and billed to a single guest stay
  • Hotelier Control – The hotelier can set call restrictions (local only/local & national/ international), block room to room calls and set Do Not Disturb feature from the hotel console
  • Centralized Wakeup Call Management – Wakeup calls can be set by the guest or hotelier & managed, modified or cancelled within InHotel

 

 

 

Or email sales@nutecelectrotel.com for a professional consultation!

Contributed by Trevor Naish