In the recent years, fiber optics is steadily replacing copper wires.

Fiber optics is a better and apt means of transmitting communication signals. Today, fiber optics cable span across long distances between local phone systems. In addition, it also serves as the backbone for many networking systems including:

  • Telephone systems
  • University campus
  • Office buildings
  • Industrial plants
  • Electric utility companies
  • Internet connectivity

Why Fiber Optics?

Because of the Low loss, high bandwidth properties of fiber cable they can be used over greater distances than copper cables, in data networks this can be as much as 2km without the use of repeaters. Their light weight and small size also make them ideal for applications where running copper cables would be impractical, and by using multiplexors one fiber could replace hundreds of copper cables.

The gap between the unfilled growing needs of the telecommunications industry and the growing demands for more bandwidth created a huge opportunity for fiber optics to make a breakthrough in performance and cost.

In many ways, the telecommunications industry was adopting much of the technology that had been deployed in submarine fiber optic systems for years. Submarine fiber optic systems, which must run for thousands of miles underwater, have always been on the leading edge in terms of the largest possible capacity and the longest possible transmission distance on a single fiber as well as the highest possible reliability.

Until the Internet created a need to dramatically increase the capacity of terrestrial systems, most of the technologies associated with leading edge submarine fiber optic systems had been largely ignored by the telecommunications industry.

In the late 1990’s, many large telecommunications equipment suppliers recognized the huge financial opportunity that was looking for greatly expanded capacity and distance on the fibers that they already had deployed. However, most of the new systems that were being developed tended to be evolutionary, rather than revolutionary.

The new systems that many of the telecommunication equipment suppliers conceived would increase the capacity by a factor of eight or perhaps sixteen and may double the maximum distance to a few hundred kilometers.

Interested in more information on fiber optics and related topics? 

Call 1-800-898-3336 or email sales@nutecelectrotel.com.

Contributed by Erick Preza

Communications technology constantly evolves.

To meet guest expectations in a competitive market, hospitality providers must rely on their communications solution. Not only does the technology platform need to be reliable, so does their provider and partner.

Nutec Electro Tel implements and supports hospitality solutions of all sizes throughout Western Canada. Our managed solutions approach provides reliability and peace-of-mind. We become members of our clients’ IT teams. Technical expertise and defined response times are expected and achieved.

Comprehensive hospitality solutions may include:

Guest Services

  • Contact Center
  • Wireless LAN
  • Information Analytics
  • IP Phones

Conference Services

  • Voice Conferencing
  • Video Conferencing
  • Hotel Sound Systems

Staff Productivity

  • PMS Interface
  • Hospitality Directory
  • Unified Communications
  • Interactive Voice Response

 Staff Mobility

  • Mobile Devices
  • Wireless Phones
  • IP DECT Solutions
  • 2-Way Radios

Property Safety & Security

  • Emergency Notification
  • Emergency Conference
  • Network Management & Security

Custom designed solutions fit your needs and your budget

A suitable solution may include on-premise, cloud-based, and hybrid components.

Funding choices include capital investment, competitive leasing, or operating expense.

Managed solutions help sustain system life cycles. This prepares for the future, and achieves maximum value.

Or email sales@nutecelectrotel.com for a professional consultation!

Hospitality Solutions

Contributed by Mike Szakacs

PHONE BILL DETECTIVES

How often do you pick up your detective tools and review your phone bill?

Do you know what to look for? Can you spot the clues in the pages of services and phone calls to Moncton and Tofino? Do you have comparables from other investigations and other providers? Are you spending too much? Are you held hostage by old contracts? Do you have the best combination of services and pricing to give your business the advantage?

Nutec Electro Tel has a team of experienced detectives available to work for you. We can compare Telus, Shaw and third-party services for you. We can find out if your telephone company is being faithful and let you know your options.

Orphan Location:

  • Many companies have old phone numbers being billed that they are not using. These can be old fax or modem lines.
  • Some companies are paying rental charges for equipment they no longer need or don’t know they have
  • Are all your lines under contract? You can pay more than double for uncontracted lines or long distance

Solution & Partner Vetting

  • What is better for your business? Purchase a phone system? Rent a phone system? Just rent the phones on a hosted/cloud option. There is no one size fits all option. Some companies need more functionality than others. Your budget may require a pay as you go option, or you may want reduced monthly operating costs.
  • What are your data options? Who is now providing internet in your area? Many customers can now greatly increase their speeds at the same or lower cost than they are paying today.

Protection Services. Improve your business and customer service.

  • Connect your branches to improve employee and customer interaction
  • Use time zones to lengthen your availability
  • Queue your calls to even out workload and customer experience
  • Toll free numbers

Nutec Electro Tel offers managed communication services. We don’t just sell hardware. We join your team and work with you on an ongoing basis to improve, improve and improve while keeping your overall costs competitive. By investigating your current phone costs, researching your business and reviewing new technology, solutions and pricing models we solve the crime of wasted expense and opportunity. Put one of our detectives on the case today!

Or email sales@nutecelectrotel.com and ask for a free consultation!

PHONE BILL DETECTIVES

Contributed by Trevor Naish

Tracking assets is a vital task for any business.

Keeping track of your most valuable assets including your employees, equipment, and fleet is a concern for many businesses today. To help track these, many companies are turning to GPS Tracking Solutions.

You may notice that there are as many available systems as there are flavours of ice cream. The following will help answer some of the questions and give you a starting point.

Common Myths and Misconceptions:

  • It is too Expensive – A misconception; in most cases it is very affordable. And some Insurance Companies even offer a discount if you install a tracking system.
  • It’s only for Big Companies – People and equipment are valuable to any size Company.
  • Fleet Tracking is complicated and hard to install and use – These days, if you can operate a computer, you can use it. Also, some installations can even be done by the owner’s staff.
  • We don’t have time to implement the system – The system can be implemented around your schedule. Furthermore, training for your key staff may be arranged for the same time.
  • All Fleet Tracking Systems are the same – Not all Systems are created equal, the secret is to look at your needs and then choose a flexible system to grow with your needs.
  • I can track my Employees through their Mobile Phones – while it can provide you with location, it can’t provide you with many of the other important features.

Fleet Tracking Improves Your Business

In a tough economy, it helps to have an edge. Companies are beefing up their services in order to compete. When your business depends on the reliability of the vehicles you operate, an effective way to improve customer service is to improve your ability to monitor your equipment. One of the primary ways companies monitor their property and improve transportation services is through GPS vehicle tracking.

Companies that rely on ground transportation use GPS tracking for business vehicles. Service companies use business GPS tracking for communication and planning. Companies that deliver goods, whether long distance or across town, use GPS tracking to find efficient routes and keep customers informed. What’s more, companies of all types use vehicle tracking to keep a closer eye on employee activities.

What can I get from Basic Tracking?:

  • Live Tracking: know where your People and Fleet are at all times.
  • Notifications and Important locations, know when certain problems occur where you might need to provide assistance.
  • Travel History: see where and when things have happened to your Fleet.
  • Analystics and Insights: Glean the information and see where your can save on fuel or change routes to be more efficient.
  • Above all, it helps meet the Lone Worker Saftey Regulations.

Benefits

  • GPS tracking makes it easy to monitor your employees. A discreet device lets you spot unusual driving patterns, such as unplanned stops or routes that deviate from planned routes, so you can take action.
  • GPS tracking for business vehicles facilitates communication with your customers to let them know of any delays in meeting your scheduled commitments.
  • Your business benefits from using GPS tracking for planning service and deliveries. So, you can figure out the best route and view real-time updates about traffic and weather along your routes.

Summary

  1. Safety: Tracking vehicle activity improves driver behavior. GPS tracking in company vehicles makes for better drivers: Fewer occurrences of speeding, hard braking, hard acceleration and sharp turns leads to fewer speeding tickets, fewer accidents, lower maintenance costs, and lower insurance premiums.
  2. Security: Fleet management improves operational efficiency. Maintenance costs are minimized by on-time service. Flag incidents of speeding, excessive idling or aggressive driving. This lets you identify and correct inefficient driving, thereby reducing fuel costs and wear-and-tear on company vehicles.
  3. Efficiency: Real-time tracking makes fleets secure. Eliminate unauthorized usage, side-jobs and moonlighting — ensuring that your fleet is always working for you, and only you.

 

With the many Tracking Systems available, Nutec Electro Tel can confidently meet your needs. We offer a selection of systems that provided the flexibility to grow and expand with Your Business.

Interested in more information?

Or email sales@nutecelectrotel.com  and ask for a free demonstration!

GPS Tracking Solutions

Contributed by Wade Miller

To manage or not to manage – that is the question!

Many organizations are considering cloud or hosted solutions for various parts of their IT infrastructure. Some are even considering outsourcing the entire function of IT.

How does voice communications fit into this growing trend? Hosted voice solutions can provide attractive price and ease of management. In today’s complex unified communications environment there are some pitfalls. The basic architecture and connectivity of the hosted model is often limited. It does not allow for many features and devices that are considered basic and necessary by most users. Components not generally supported in a hosted voice offering may include: digital phone sets, analog devices and faxing. Features commonly desired like music on hold, overhead paging and wireless handsets may not be normally offered in a hosted environment.

Each organization needs to determine whether their telephone infrastructure can be managed internally or whether it’s more cost effective and convenient to outsource the management to a service provider.

IP Telephony is an ideal solution when replacing an aging and/or obsolete PABX.

Additionally, there are many advantages of adopting a managed telephony service, including:

  • Reduced staff costs
  • Improved service levels
  • Smooth infrastructure maintenance and upgrades
  • Access to latest technology
  • Improved capacity management and flexibility
  • Reduced cost of ownership, including call costs, maintenance, management, & upgrades
  • Enterprise service levels and uptime
  • Visibility of costs, SLAs, features and technology

Nutec Electro Tel offers a Managed Communications Plan combining the attractive pricing and ease of a hosted solution with multi-device support and full features of a traditional telephony system, on site with more control, better management, and better reliability.

  • Budget Certainty
  • All the latest unified communication features
  • Desktop device of your choice; IP, digital, analog, softphone, remote IP sets
  • Voice mail with integration to email
  • Cellular smart phone integration
  • Data switches required to support IP phones
  • Music & Message on hold
  • External paging interface
  • Battery backup
  • Offsite Disaster Recovery/Redundancy options
  • Multisite support and networking
  • Full on-site maintenance coverage including parts and on-site labor
  • Remote moves, adds and changes

Available products and services include:

  • Telco network costs (may be bundled with Managed Communications Plan upon request)
  • Customer premise wiring
  • External paging amplifiers and speakers

Helping you select and fund rapidly evolving technology.

Interested in more information? Call now: 1-800-898-3336 or email sales@nutecelectrotel.com to arrange a complimentary needs analysis.

Managed Telephone Solutions 

A smart business has a good product, hires qualified employees, and has a good marketing strategy.  In addition to protecting against outside threats, video surveillance offers a number of advantages that can safeguard your assets.

Check out some of the top reasons you should get quality video surveillance for your company:

  1. Protection from thieves

This is one of the most popular reasons for installing video surveillance in any business. Visible security cameras can deter potential thieves from stealing or from vandalizing your property because they worry they’ll be caught. You are a lot more likely to catch them if you have the incident recorded on video.

  1. Protection from internal damage

Many hidden threats don’t always come from the classic image of a bad guy in a black mask. Lots of threats are internal and can come from your own employees. Video surveillance can help you identify any employees who are stealing from you, or who aren’t honestly reporting the facts.

  1. Increased compliance

With 360-degree vision, video surveillance is essential for dangerous workplaces. It can help ensure that every employee adheres to federal and provincial protocols. By ensuring compliance with the rules, you avoid fees and keep your business protected.

  1. Increased savings

Getting video surveillance can help you save money and cut business costs. Having video surveillance is cheaper than having security guards on every floor. Additionally, analyzing video footage of your building can help you to identify areas that aren’t being used as much or spot other areas where money is being wasted.

  1. Evidence in disputes

If there’s ever a business disagreement, video surveillance can offer recorded footage that reveals the facts. It’s an objective way of reviewing the event to see what really happened.

  1. Employee protection

Even if you do a great job managing your business, your employees may still face some dangers. Occasionally work injuries may happen, especially if you work in construction or in a warehouse setting. Video surveillance can monitor what happens so you know the facts, and you can review the video to make changes and increase safety for the future. And finally, rather than sending more employees into a dangerous workplace to monitor compliance, you can manage the area remotely. Your employees will also be protected against sexual harassment and other forms of bullying and misconduct.

Interested in more information?

If you’re ready to keep your business safe and your revenue skyrocketing, call 1-800-898-3336 or email sales@nutecelectrotel.com.

Keep Your Business Safe with Video Surveillance

Contributed by Erick Preza

 Smart Home Security

Security System technology has come a long way from the early years. 

In the early 1900s, telephone lines helped create the security systems that we are familiar with today.  After the phone line technology became the standard, not much changed until motion sensors were introduced in the 1970s.

The more modern security systems rely on sensors that are either hardwired or battery operated.  The relatively recent technology allows the addition of security cameras which bring more peace of mind to the home or business owner.

Thanks to advancements in Smart Home Technology, home and business owners can now receive instant alerts on their cell phone whenever an event occurs.  This is done through an “Interactive” app available for your PC or mobile device.  Live video feed can now be monitored through the same Interactive app.

Smart home technology allows you to lock and unlock doors from your mobile device when using Smart Locks.  You can also turn on light bulbs remotely with smart bulbs or appliance modules.

Below are some helpful tips to remember when getting your new Smart Home Security System.

Watch Those Fingers

Though many newer systems no longer require a code, some alarms may go off when the user keys in the wrong code. If your system is like this it’s important to be careful. Everyone knows how easy it is to tap the wrong key when you’re in a rush, so slow down even if it’s just for that few seconds.

Motion Sensors

Having a pet trigger your motion sensor is a sure way to trigger a false alarm and get your security company moving for nothing. If you have pets, or even use oscillating fans during the day, make sure your security installer sets the motion sensor at the correct level so the alarm isn’t triggered on a false alarm.

Remember to Disarm

Here’s a common scenario; you arm the system and go out to the car to leave, then remember you forgot something inside. You run in quickly without disarming the alarm and it goes off. If there’s any chance you’ll be in the building long enough to trigger the alarm, disarm it first.

Check Doors and Windows

If any of the door or window sensors aren’t securely closed, a false alarm may result. The alarm system will think someone is trying to break in, so make sure you close all the doors and windows properly before arming the system.

Regular Maintenance

Faulty equipment is a common culprit when it comes to false alarms, so keep up on your maintenance. Nutec Electro Tel can provide system checks and equipment maintenance to help you keep it all running smoothly.

The Right Company

It makes sense that choosing a quality security company will help you minimize false alarms. Good companies rarely make mistakes during installation and take you through the system step-by-step so you won’t have any issues when using it. If you have strong customer service, chances are any false alarms will be kept to an absolute minimum.

Interested in more information?

Call now: 1-800-898-3336 or email sales@nutecelectrotel.com with any questions or would like to know more about our Maintenance Plans.

Home and Business Security System Custom Designed for Your Budget

Contributed by Erick Preza

Is your photocopier a major player when it comes to your day-to-day office work? It’s only when it doesn’t work that you realize how important it really is.

CHECK YOUR TONER

Check the level of your toner about twice a week. When the cartridges begin to empty, the paper you’re printing may become streaky.

We advise you replace the cartridge as soon as possible so the best practice is to keep a supply on hand. An extra supply of toner cartridges are available on our Maintenance Plans.

PAPER JAMS

As well as keeping your toner stocked, keep your paper stocked too. The one rule we can’t stress enough is when you have a paper jam, don’t yank it out!

By dragging the paper, you can easily damage the machine, causing longer delays for your next important printout. Always follow the instructions, whether on the manual or on the display screen.

KEEP IT CLEAN

It’s important you wipe down the outside of your copier about once a week, dust buildup can really affect its operation. Use a paper towel and gently remove the dust and debris that collects. This can prevent an issue down the road.

Also make sure the screen that scans is kept clean as it could become dusty and worn. There are several options you can use to maintain the screen: consult the manual or your Professional Service Technician.

Interested in more information?

Call now: 1-800-898-3336 or email sales@nutecelectrotel.com with any questions or if you would like to know more about our Maintenance Plans.

Copier Solutions Custom Designed for Your Business and Your Budget

Contributed by Erick Preza and Wade Miller

Too often organizations wait too long to replace out-of-date business telephone systems. Often they are satisfied as long as employees can pick up their handsets, hear dial tone, and make a call to just about anywhere. This has been the major strength of circuit-switched PBX systems since their introduction in the 1960’s. But nearly 60 years later, the workhorse simplicity of circuit-switched PBX has also become its major weakness. Now, packet-switched Voice over Internet  Protocol (VoIP) systems provide significantly more business value than merely placing and receiving calls.

Most small and mid-sized businesses rely heavily on their telephone system. Unfortunately, this part of their technology investment often takes a back seat to the computer network. Has this been your experience? If so, is it possibly inhibiting your business potential?

If you depend on your business phone system to maintain that critical connection with your customers,  suppliers and staff, it may be time to explore the options.

Key Benefits

Some key benefits, integral to a business, that IP communications can enhance are:

  • Productivity: Employees can communicate from their offices or from virtually any remote location, or  telework from home.
  • ROI: A broader base of personnel, customers, and business partners can access and utilize resources.
  • Customer Satisfaction: IP technology supports self-service capabilities and facilitates problem resolution. This makes for happier customers.
  • Business Process Improvement: Gone are the days of the monolithic PBX; today’s communications systems must integrate into business processes.
  • Competitive Edge: Enabling teamwork between different locations and distributed work groups reduces time to market for new products and upgrades.

Business Risks of Older PBX Systems

Organizations face numerous threats with older PBX systems. These threats not only impact business continuity. They also increase costs and constrain short- and long-term plans for growth.

Threats related to older PBX systems – and the ways IP communications can help resolve these threats include:

  • Frequent Outages and Business Disruptions: Where older PBX systems can crash and require manual  servicing, IP technology enables technicians to perform remote diagnostics and clear troubles, often remotely, without dispatching a technician. Remote service capabilities improve performance benchmarks.
  • Increasing Costs of Repair and Maintenance: Vendors and dealers typically increase prices for older   systems to motivate customers to move to current platforms. As a result, newer systems may be more cost-effective than keeping an existing system.
  • End of Manufacturer Sales and Support: Vendors phase out support for legacy systems over time. IP communication platforms are typically software-powered, which enables vendors to offer perpetual software assurance agreements.
  • Shrinking Manufacturer and Third-Party Supply of Spares: As systems require updating, companies may find it harder to locate hardware and ancillary components; circuit boards with compatible firmware release levels; system documentation; and skilled telecom technicians. Voicemail systems are especially vulnerable because backup electromechanical disk drives used for message storage are scarce.
  • Increased Likelihood of Shadow-IT: When employees can’t get the features or capabilities they require from IT, they obtain it themselves often with consumer apps. Although this may solve their problem, it often creates significant issues for the organization and IT itself in terms of protecting customer data, compliance, interoperability, scalability, import/export, and integration.
  •  Limited Capacity for Adding New Elements: When PBX systems need to grow, companies may struggle with the ability to add users and trunks, voicemail boxes, call center agents, etc. IP communication systems often can grow by buying more software licenses.
  • Dial Plan Limitations for New Regional and Global Locations: IP platforms from major providers generally conform to E.164, the ITU-T (International Telecommunications Union Telecommunication Standardization Sector) international public telecommunication numbering plan recommendation for the worldwide public switched telephone network (PSTN) and some other data networks.
  • Inability to virtualize communication platforms: By definition, a hardware PBX is not virtual. In contrast, IP communications’ compatibility with VMware and similar offers from other providers support highly resilient implementations using a centralized data center model.

10 Features to Consider 

  1. Call Forwarding: This is similar to call forwarding performed by a receptionist, although the process is completely automated. When a call is received at a designated number the system can be configured to automatically forward the call to other pre-set numbers, such as your cell or home phone if you happen to be working remotely or from home.
  2. Quality of Service (QoS) refers to the process of prioritizing certain VoIP features, such as call quality, to ensure uninterrupted service. You can program the QoS settings to defer to voice over other services such as email and video. QoS may also be improved by improving the internet connection. VoIP functions best on a fast, reliable Internet Service.
  3. Conference Bridge allows multiple callers to participate in a phone call by providing virtual conference room(s). Traditional 3-way calling limits the number of participants in a meeting. Conference bridges may be equipped to handle a larger group, and eliminate the need to dial through a central operator to access the call.
  4. Call Logging is an important phone system feature that can have a huge impact on your organization’s efficiency and your employee’s individual productivity. Call logging can produce statistical data which can be used for management and analysis purposes to set objectives and drive revenue. Statistics obtained can also be used to reduce the cost of calls. Businesses can ascertain when their calls are being made, which regions of the country are being contacted and how long the calls generally last.
  5.  Automated Attendant informs callers of how long they can expect to wait until their call is answered as well as ensuring customers can reach the correct department by making menu choices with their telephone keypad. This is a vital aspect of customer service today as customers become more impatient over the phone and any unexpected delay could lead to disinterest and ultimately breakdown of relationship.
  6. Call Recording is often used for training purposes and can have a huge impact on the quality of customer service and overall communication standards throughout an organization.
  7. Music on Hold can make the hold time more bearable for the caller and can also be a marketing tool by interspersing music with announcements about products and services.
  8. Call Restrictions allow telephone system administrators to bar certain numbers so they cannot be  dialed from within the network. This can also be set to stop users from dialing certain groups of numbers such as overseas numbers.
  9. Unified Communications (UC) integrates multiple communication channels into one centralized access point. A Unified Communications service allows users to communicate through their preferred channel such as IM. Whether you’re a small or large business, it’s quite common for employees to be dispersed across many locations. Unified Communications ensures that everyone can reach each other in real time, whether they’re traveling or working from a remote location. This often results in increased productivity. Also, UC users can be accessed on mobile devices, so they can work from any location.
  10. Contact Center: In today’s business environment, organizations must take advantage of the latest communication technologies to streamline their processes, enhance staff productivity and improve customer service. Contact Center software helps accomplish these goals by handling high call volume with a minimum number of resources. Combining this with UC enables users to login as an agent and view real-time queue statistics plus monitor Contact Center status of other agents. When call volumes are high, they can easily and quickly login to handle calls that are waiting in queue which results in improved customer satisfaction.

Interested in more information? Call now: 1-800-898-3336 or email sales@nutecelectrotel.com to arrange a complimentary needs analysis.

Business Technology Solutions Custom Designed for Your Business and Your Budget

Source credit to Dave Michels, TalkingPointz

Using a two-way radio is much different than talking on a Landline Telephone or Mobile Cellular Phone. The first thing you will notice is that when you use a Two-way Radio, the User must push a PTT (Push-to-Talk)  Button and talk into the Radio Microphone, and then release the PTT Button and listen for a response from the person you were talking to.  Two-way radios operate in simplex mode, which means that a user can either talk or listen but can’t do both at the same time.

To help make your two-way radio User Experience a positive one, and to make sure all Communications are effective, here are some basic Etiquette Rules and Protocols to follow.

  1. Speak directly into the Two-way Radio Microphone in Clear and Concise Manner. Choose words that are easy for all to understand  Speak slowly and clearly.  Speak using your normal voice, no shouting. Think about what you want to say instead of blurting out just anything.
  1. Always Identify yourself and who you are calling. This is very important when there are a group of users sharing the same radio channel. To avoid communication problems, direct your message to the right person.
  1. Wait to hear confirmation from the person you are calling. Ensure that your intended recipient has heard you or that they are available to talk. Wait to hear a response. Once this is confirmed, begin your message.
  1. Messages should be kept short and direct. Get to the point and keep your messages short. Think of your Radios as a business tool they should not be used to for long-winded lunch break conversations. If you need to relay a long message always let the Radio Users know this at the start of the message. Long messages should be broken up into sections or parts.
  1. Personal and Sensitive Information should not be transmitted over the Radios if possible. Radio frequencies and channels are shared. Unless you know that a channel is secured with the proper security features, do not communicate sensitive or personal information.
  1. Unless it is an Emergency be patient – do not interrupt other Users. If other Radio Users are talking, wait for the conversation to end. Remember, only one person can talk at a time. By repeatedly pressing the PTT button it will not get you anywhere. The only exceptions are Emergency messages.
  1. Always listen for your call sign or name before responding. Unless you know the call is for you, do not answer the conversation.

Interested in more information? Call now: 1-800-898-3336 or email sales@nutecelectrotel.com to arrange a complimentary needs analysis.

Business Technology Solutions Custom Designed for Your Business and Your Budget

Contributed by Wade Miller, Account Manager and Two-Way Radio Specialist