canstockphoto27765724Today many organizations are taking advantage of the benefits and savings derived from using GPS fleet and asset tracking systems.

Your fleet and assets can be efficiently and affordably tracked with GPS. Discreet powered and self-powered GPS tracking units are available to suit every situation. All devices are viewable on an interactive tracking map. Reports are customizable for individual assets or groups with locations and date logs. Reports can be emailed to you daily weekly and/or monthly as required.

Benefits your drivers:

Proof of service, increased security, protection, reduced paperwork, navigational aid, rewards hard work

Benefits your customers:

Faster service, reliable service, accurate service, efficient service, affordable service.

Benefits to Management:

Increased revenue, increased productivity, improved customer service, fewer accidents, helps win new business

Benefits Sales Reps:

Improved territory management, increased security, driver protection, navigational aid.

Industry Applications:

Appliance Repair
Construction
Contractors
Delivery
Electrical
Equipment Rental
Equipment Service
Food Service
HVAC
Janitorial
Landscaping
Municipalities
Oil Field Service
Pest Control
Plumbing
School Districts
Security
Street Sweeper
Transit Systems
Waste Management
Wrecker Services

Contact sales@nutecelectrotel.com for a complimentary consultation

Companies have used 2-Way Radios as a primary source of communications between employees for many years. Unlike cell phones, radios provide instant communication at the click of a button. Other features that make two-way radio communication powerful include:

• Instant Access to All Personnel

Thanks to repeater networks, the limits of radio signals can be greatly expanded so everyone within range of a repeater can hear the communications.

• Improved Customer Satisfaction

Less disruptive communication around customers.

• Faster Service

Greatly reduces go-between time! Unlike a cell phone, you don’t have to wait for a call to connect, nor do you have to spend time dialing the right number. With a push-to-talk feature, users are able to communicate instantly with anyone or an entire user group on the network.

• Increased Efficiency

Multiple staff can be dispatched or relocated promptly without having to be called individually.

• Quick Schedule/Task Changing

Rescheduling and work-load delegating becomes easy and prompt.
• Higher Productivity

Projects can be reassigned as they occur, backtracking is greatly reduced, and locating staff takes mere moments. The end result is a lower cost-per-project.

• Lower Operating Expenses

Some companies reported saving as much as 35% in vehicle mileage due to improved communications by utilizing 2-Way Radios. Reduced mileage also lowers maintenance costs and increases the life of field service vehicles. There are no monthly fees or per minute airtime costs regardless of your talk time usage amount.

• Simplified Tracking

Voice communications and GPS tracking of personnel, vehicles and equipment are in one unit, making it easy to service and maintain.

• Lone Worker Safety

2-Way Radios equipped with Man Down motion/tilt sensors give workers and employers peace of mind when working in hazardous environments.

Contact us today at sales@nutecelectrotel.com

Even if you are filing most documents electronically, in virtual filing cabinets, there are almost always physical documents to be processed. Organizing your system of filing would be a topic all of its own. Here we will address a couple of the physical elements of document management.

Managing Business Documents

Copiers & Printers

One of the more common issues we hear about is paper jams. This can be really disruptive to productivity and may be caused by any one of a number of issues. In the past, this was often a major problem with some copiers. Today`s machines are much more reliable and usually operate with fewer paper jams.

Properly loaded paper can help eliminate some of the paper jam problem. Instead of loading a whole ream (500 sheet package) of paper at once, try separating it into thirds. Fan each of these and square them up before loading them in the machine.

Use quality paper. Sometimes lower cost paper varies in quality from batch to batch. However, there are some brands of budget priced paper that work very well. Find one that gives you the best experience.

If you have problems with printing to thicker paper, such as card stock, be sure to check the specifications of your device to ensure it is designed for the paper you chose. In most machines, if card stock is supported, it should be loaded in the by-pass tray.

If you continue to have problems, you may require a technician to check it out.

Multifunction Printers (MFP)

MFP machines combine the functions of copier, scanner, printer, and optional fax all in one device. Depending upon your device model, you may be able to scan documents for printing, scan to a file, scan to email and ⁄or scan to secure encrypted storage on the hard drive of your MFP machine.

These machines range in size and scope from meeting the basic needs of a small office to full scale publishing machines with built-in document servers. From a practical perspective, the best tip to offer here is that you utilize a maintenance agreement to handle everything so you only need to provide the required paper products.

For a free download of Business Technology Hints and Tips, please click here: Free Download

Nutec Electro Tel provisions business technology solutions that are custom-designed to meet your requirements now and into the future.

Allison Boccamazzo of WebRTC World composed an interesting article entitledSix Key Benefits of WebRTC That You Need to Know. This was a panel subject of the ITEXPO 2014 which took place in August 2014 at The Rio in Las Vegas.

Here’s a summary of what she wrote:

Disruptive technologies are changing the face of real-time communications, especially including Web real-time communications, or WebRTC. Today’s  ITEXPO panel, “The Economics of WebRTC,” presented by Doug Green, editor and publisher of “Telecom Reseller,” explored the potential of WebRTC and why thought leaders are looking at it to heighten business processes.

The panel opened the conversational floodgates by posing the question, “Is WebRTC the destroyer of worlds?” According to Green that is not case, which leads us to ask the question: If WebRTC is not necessarily destructive, can it be innovative? WebRTC provides ample value add for those businesses looking to build off of its potential, meaning there is certainly room for ingenuity. But its ability to be a creative lens is just one advantage of WebRTC. Green presented six other key competitive advantages of the technology:

  1. It’s free: “WebRTC is democratic,” said Green. “It is accessible and, even better, it’s not charging fees.”
  2. Platform and device independent: Green explained that, because it is a browser-based technology and platform and device independent, WebRTC is simple to use and relatively easy to program.
  3. Advanced voice and video quality: Video is one of the most exciting aspects of WebRTC as it grows and sophisticates, making the technology even more appealing. For example, think of customer service and agent-customer communications.
  4. Secure voice and video: At the same time, however, WebRTC also provides secure voice and video. It is in this way that you can really have the best of both worlds—security and incomparable quality.
  5. Adaptive to network conditions: Due to the flexible, browser-based nature of WebRTC, the technology is adaptive to a wide array of network conditions—a huge competitive advantage.
  6. Interoperability with VoIP and UC solutions: Last but certainly not least is that WebRTC is interoperable with VoIP and unified communications solutions, meaning it can be seamlessly integrated into virtually any company’s existing technology infrastructure.

Looking forward to WebRTC in 2016

Web RTCWebRTC promises to continue being a very popular tool for business. The Real Time Web Solutions Conference coming up August 1 to 4, 2016 in New York City will include a significant focus on WebRTC along with a full range of capabilities and components to deliver a complete web communications solution.

With today’s economy, it is even more important for business to embrace WebRTC as part of their initiative to reduce costs and remain effective and competitive. Nutec Electro Tel is pleased to offer our clients the ability to communicate and collaborate securely – anywhere, anytime on their various devices and applications of choice. WebRTC may soon become an integral part of your overall telecommunications strategy.

Contact Nutec Electro Tel for details:

www.nutecelectrotel.com  email:  sales@nutecelectrotel.com

There are some great telephone tips and training available from officeskills.org. Here are a few of them:

Tips for the Receptionist or Secretary

  1. Presenting a professional image, both in person and on the telephone, is very important in the Office Skills profession. Taking care of your customers over the telephone and making them feel well informed and appreciated is essential. Whether you are the front office receptionist or an executive secretary, the following phone tips should always be followed.
  2. Speak clearly. A picture paints a thousand words but the caller on the other end of the phone can only hear you. They cannot see your face or body language. Therefore, taking the time to speak clearly, slowly and in a cheerful, professional voice is very important.
  3. Use your normal tone of voice when answering a call. If you have a tendency to speak loud or shout, avoid doing so on the telephone.
  4. Do not eat or drink while you are on telephone duty. Only eat or drink during your coffee break or lunch break.
  5. Do not use slang words or Poor Language. Respond clearly with “yes” or “no” when speaking. Never use swear words.
  6. Address the Caller Properly by his or her title. (i.e. Good morning Mr. Brown, Good afternoon Ms. Sanders). Never address an unfamiliar caller by his or her first name.
  7. Listen to the Caller and what they have to say. The ability to listen is a problem in general but it is very important to listen to what the caller has to say. It is always a good habit to repeat the information back to the client when you are taking a message. Verify that you have heard and transcribed the message accurately.
  8. Be patient and helpful. If a caller is irate or upset, listen to what they have to say and then refer them to the appropriate resource. Never snap back or act rude to the caller.
  9. Always ask if you can put the caller on hold. If you are responsible for answering multiple calls at once, always ask the caller politely if you may put them on hold. Remember that the caller could have already waited several minutes before getting connected to you and may not take lightly to being put on hold. Never leave the person on hold for more than a few seconds or they may become upset and hang up.
  10. Always focus on the call. Try not to get distracted by people around you. If someone tries to interrupt you while you are on a call, politely remind them that you are on a customer call and that you will be with them as soon as you are finished.

Telephone et2Making Calls

  1. Always identify yourself properly. When calling a client or customer, whether in person or when leaving a message, always identify yourself properly by providing your name, company name and contact telephone number. For example, “Good afternoon Mr. Brown, this is Ms. Brown from Nutec Electro Tel. My telephone number is 800-898-3336.” Always be aware of confidential information when leaving messages. Also, be aware of people around you while talking on the phone. Be discreet!  Someone next to you might overhear confidential information that could negatively affect your business.
  2. Avoid leaving long winded messages. Remember, someone has to listen to your message, write it down and then act upon it. Your message may be just one of many messages that need to be handled. It is often a good habit to write down or type out your message in advance. Keep it brief and to the point.

Credits and gratitude to officeskills.org

Emails are a well established method of communicating with prospects and customer. Leslie Ye offered the following important tips to help make this process a successful component of your sales activity.

1) Draw a connection between you and your prospect.

Hook your prospect within the first two sentences of your email. An unsolicited email is inherently interruptive, so don’t throw away your shot to connect with a weak intro.

Examples:

  • “I see you’ve been consistently reading our blog posts.”
  • “You just downloaded our guide to the most popular floral arrangements for summer weddings.”
  • “Congratulations on the new position! I see your previous company used to use our software.”
  • “You fit the profile of many of our most successful customers.”

P.S. If you can’t think of a single good reason why you’re reaching out, don’t.

2) Provide immediate value.

Follow up on your reason for reaching out and offer guidance or suggestions, establishing yourself as a trusted advisor.

Examples:

  • “Have you seen this article addressing Y problem you tweeted about last week?”
  • “We’ve seen success in X area with A, B, and C strategies.”
  • “Companies like yours who follow X strategy often fall short in the areas you’re researching. Try A, B, or C instead.”

3) Leave them with food for thought.

If you have additional resources or more insight to offer, that’s great! But don’t write your prospect a dissertation. Include one or two links to additional articles or attach a more in-depth resource that digs deeper into the issues you’ve already brought up.

For example, if you’ve offered advice on social media strategy and you see your prospect is strong on Twitter but not LinkedIn or Facebook, you could include a more in-depth guide to getting started on either of those social networks.

4) Include a call-to-action that’s aligned with their buyer stage.

There’s no easier way to appear too salesy than to ask for too much. If your prospect has downloaded research, ask for a preliminary call to talk about their needs and their problems to see if you can help. On the other hand, if they’ve downloaded bottom-of-the-funnel content, feel free to ask for a call to discuss whether you’re a mutual good fit.

Credit to: Leslie Ye | @lesliezye

 

Whether your business is small, medium or enterprise, your telephone system and call handling is likely a critical part of your customer interaction.

Are you able to answer these important questions:

  • How many people call your main telephone number?
  • When do you receive the most calls?
  • How long do callers wait for someone to answer their initial calls?
  • How many people called in response to your new marketing campaign?
  • How many calls were answered per person?
  • Who is answering the fewest calls?
  • How long are callers waiting on hold?
  • How many abandoned calls do you have?
  • Do you have enough lines to handle your call volume?

By deploying an ACD (Automatic Call Distribution) system, you could have the information at your fingertips to answer these and other crucial questions.

Here is an abbreviated summary of ACD benefits:

Among the many benefits that ACD can provide to users, nothing compares to the overall increase in Customer Satisfaction that can be gained using this tool.

Callers entering into ACD systems have the comfort of knowing that their call is being processed by prompting the caller periodically through various messages. ACD above all else, eliminates terminal holds which can be extremely frustrating to customers, and the business can ultimately lose the customer. This can cost businesses thousands of dollars in lost business that can never be measured.

Decreasing Costs always provides a tremendous benefit to organizations, and ACD systems can certainly help accomplish this goal.

Efficient call centers can:

  • Eliminate multiple handling of calls, reducing staff expenses.
  • Manage staffing levels by providing report data on call center activity and call flow.
  • Connect Multiple Locations: ACD can easily route calls to agents sitting at different or remote locations. All the agents working in different geographies can function as one single team.
  • Manage agent efficiency.
  • Reduce returned calls.
  • Help determine the correct number of incoming lines.
  • Responding fast to a call by transferring it to the most appropriate agent, will definitely improve the chances of first call resolution and the customer can get his query resolved without transferring him to other agents or departments. This will reduce the time taken to answer a call and hence reduce cost-per-call.
  • With efficient routing of incoming calls, agents can use their expertise in solving the problems of a caller rather than indulging in activities that are outside their scope. ACD acquires usage data such as total number of calls, time spent on each call, waiting time etc which is used for reporting purposes. This will enable managers to assess key performance indicators  and optimize resources more effectively.

Exploring these possibilities could be an important step in improving customer service and ultimately your bottom line!

You may contact us for a complimentary consultation: sales@nutecelectrotel.com.

We have all heard automated telephone greetings including statements such as, “This call may be recorded for quality assurance purposes.” There is increased recognition of the value to be gained from call recording today. Accordingly, there is a recognized need to move beyond the associated negative stigma and refer to it as voice documentation.

Email communication is an important part of the daily communication for most businesses today. Email is quick and efficient while providing a documented audit trail of the communication. However, when compared with voice communication, it misses the immediate real-time response and the between-the-lines meaning that is inherent to voice expression and tone.

By deploying voice recording in your business communication system you can gain the benefits of both worlds, maintaining the personal touch of voice communication while having documentation for future reference.

Whether you are an automotive, construction, education, healthcare, hospitality, industrial, or manufacturing organization, there are tangible benefits to deploying voice documentation. Here are five specific reasons why voice documentation is a valuable tool to protect and enhance your business:

  • Resolve Disputes  

With a voice documentation system, a misunderstanding between an employee and the customer can be quickly and professionally resolved. The voice document for the call can be easily retrieved and an extract of the call emailed to your client to confirm details.

  • Demonstrate Compliance  

Obtaining documentation of each interaction with a customer is often crucial. For many organizations it is necessary to demonstrate that regulatory guidelines have been followed.

  • Monitor Quality  

Review calls to ensure that all clients have been dealt with professionally at all times. Replaying past conversations is a great way to teach new employees and keep current employees trained.

  • Improve Performance  

Work with staff to develop their telephone and telesales techniques. In today’s highly competitive environment and the impact of social media’s instant reactions, delivering excellence in customer experience is paramount.

  • Share

Share conference calls and online meetings with business colleagues.

Voice documentation is available for analog, digital and VoIP business communications platforms. Integration into your existing telephone system is not only necessary, it is easy to do.

The advantages of using voice documentation are abundantly clear. When documenting all phone-based communications with your customers you can control liability threats, improve employee performance, enhance the quality of your client interactions and develop an archiving tool all in one shot.  Voice documentation is a simple way to ensure that your employees feel protected and knowledgeable at all times, enabling them to consistently deliver a better customer experience.

Please register today for our newsletter. www.nutecelectrotel.com or contact us:sales@nutecelectrotel.com for a complimentary consultation.

Two-way radios play a more important role in industry, event management and emergency services applications than most people realize.

Two-way radios are available in mobile, stationary base and hand-heldportable configurations. These are half-duplex devices and are usually equipped with a push-to-talk button. Repeaters may be used to extend the range between radio units.

Trunked radio, a specialized repeater system, may be implemented to allow a large number of users to share a relatively small number of frequencies. One or more towers could be installed to support a trunked radio deployment.

Points to keep in mind:

  • Radio communications are not private, so don’t share confidential information
  • Keep messages short and ensure clear understanding of your communication
  • Repeat important messages back to avoid misunderstanding
  • Keep your radio powered off and charging when not in use
  • Industry Canada requires two-way radio frequencies to be licensed

VHF or UHF

Selecting the correct frequency type for the intended use of your two-way radios is very important.

  •  VHF radios have a longer wavelength and are mostly suitable for outdoor use in open areas.
  • UHF radios are suitable for indoor and mixed use. UHF, with its short wavelength is effective within metal and concrete sites, or heavily wooded outdoor areas.

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Given the growing complexity and options in the field of telecommunications, it is important to keep an eye on developments if you expect to keep a reasonable handle on planning for your short and medium term needs. Of course, defining your requirements is much more involved today than, for example, “I think we need 15 lines and 30 telephones.” Other considerations may include:

  • Voicemail

  • Voicemail to email integration

  • Unified Communication

  • Integration with CRM software

  • Contact centre users

  • Mobile users

  • Remote/work from home users

  • Multiple branch communications

  • Conversation recording

Premise Systems

Premise based telephone systems are well suited for larger organizations and those with the resources to support and administer on-site hardware. These are available in either Digital or VoIP (Voice over Internet Protocol) solutions.

Digital Systems

Premise based digital telephone systems may be equipped to support both analog and digital connections (trunks) to the outside world. Digital trunks or PRIs(Primary Rate Interface) will each support up to 23 voice channels. Internal workstation and other end points will be equipped with digital telephones. The system may also have analog station ports to connect other devices such as fax machines, door phones, etc.

Digital systems may also be configured as hybrid systems and include support for IP end points. This is often useful for the remote/work from home users.

VoIP Systems

VoIP (Voice over IP) systems may be equipped to support both analog and digital trunks as well as SIP (Session Initiation Protocol) trunks. Both IP telephones and analog devices may be supported internally. IP telephones would normally be supported by PoE (Power over Ethernet) switches rather than connecting to a power source at each end point.

Before ordering a VoIP system, have a network assessment performed to ensure your network is suitable.

Hosted Systems

Hosted, or Cloud-based VoIP systems offer sophisticated features without a capital investment. UCaasS (Unified Communication as a Service) is quickly becoming a popular option and certainly worthy of consideration. The ability to deploy this system using the operating budget makes it particularly attractive to small and medium businesses.

As in premise-based VoIP systems, a network assessment is a pre-requisite for a cloud-based system deployment.

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