5 Ways to Rethink Your Work-at-Home Situation

As countless people began working from home for the first time in their lives, time and again I have heard them express one especially common worry:

“How can I get any work done when I have so many distractions?”

The fact is there is no way to just poof away every distraction available. So to keep disruptions at bay, you need to start with how you approach them and the idea of work itself — in other words, the solution is to reassess how you think about productivity and where it can occur.

Read on to learn five points to consider if you are worried distractions are keeping you from being the best smart home worker you can be.

1. Appreciate the Absent Annoyances

Although there is plenty to distract you in your own digs, the upshot is that, at home, you are free from office disruptions.

Before you tell yourself your home situation is unmanageable, keep in mind that there was also plenty in the office to take you out of a work mindset: loud coworkers, noise from other rooms, someone running the copier for an hour.

But working from home, those distractions all disappear. Not only are you away from the environment where those issues popped up, but just by muting your inbox and setting your status to DND, presto! You have officially nixed your nagging workplace woes.

So anytime you find yourself lamenting the distractions at home, remember that you pulled through distractions at the office, too — only, now, you can turn those issues off.

2. Stick to Your Own Deadlines

Except, the initial problem was that home does have plenty of its own distractions. After all, you have probably got a TV, books, an overly affectionate pet or two — and no manager over your shoulder to keep you on task.

As self-explanatory as it may sound, the key to overcoming these obstacles is self-policing. To boil it down, this means staying aware of your deadlines and making certain you stick to them on your own.

One specific way to aid with this is to make use of task management software like Jira, Wrike or Asana, which all let you create tasks just for your own purposes.

Another way is to create short-term milestones for yourself. Set explicit goals on a smaller scale; instead of saying “I need the audits done by the end of the month,” say “I need four expense reports processed today.”

With this approach, you can track progress (and procrastination) on a smaller scale, making it easier to manage yourself.

3. Re-Evaluate Your Work Boundaries

But — what happens if you are not making progress? Suppose that siren call of Netflix cuts through your carefully crafted work schedule. What then?

Though this question is too complex to fully answer in this post alone, the solution in brief is to separate yourself from your home’s biggest distractions — both physically and mentally.

The physical side works on a case-by-case basis, like stowing your phone far from your workplace or shutting yourself away from roommates or family. The mental aspect, meanwhile, entails putting an internal boundary against distractions.

Again, it is important to embrace the mindset that, so long as a task sits in front of you, that must be your focus, not the diversions you naturally associate with home. Learn to notice when that craving for a distraction pops into your head, then to brush the thought aside.

Call it self-help, call it a kind of meditation — the point is, focus must come from internal conditions as well as external ones.

4. Make Distractions Your New Breaks

To approach this whole issue from another angle, though, it has worth pointing out that work-time distractions are not necessarily a problem.

As psychological studies have shown, giving your brain some off-time is good for your work in the long term. With a brief period to reset, you will be able to come back to your task refreshed and more capable of getting those to-dos done.

Consider that what you call “distractions” may be a way to reset your thinking — or potentially some comfortable background noise to make your work more manageable.

5. Know When to Quit

But perhaps most crucial for settling into a work-at-home routine is learning to recognize your accomplishments.

A negative habit the office instills in us is the need to act busy just to look it, even if we have done the most we can for that day. Whether due to workplace standards or social pressure, finishing early does not always create more time for you.

This mindset can easily bleed into remote working. Sometimes, despite how you have finished the day’s work and your mental energy is totally sapped, there is a nagging fear that you cannot leave your laptop behind due to some abstract sense of “professionalism.”

The thing is, at home, you can afford to measure your work by what you have completed, not by your total hours online.

When turning your attention away from distractions and toward work, think about “tasks” instead of time. Remember, completed projects are a helpful, concrete way of measuring your progress; focusing on time, on the other hand, is arbitrary at best and unhealthy at worst.

So, if you have already finished with what work you had that day, then great! Feel free to give into a distraction or two. In fact, if you have no other commitments, it is even fine to log off early.

Credit: Austen Read-McFarland, Wildix

Please contact us today for details on how you can take advantage of our help!

2 Way Radios Calgary

sales@nutecelectrotel.com

There is a lot of noise and confusion about hosted phone systems, work at home options and collaboration options in the current pandemic environment.

Nutec has been providing hosted and OPEX solutions for our customers that deliver on these options and opportunities.

Nutec Hosted Voice, powered by Wildix.

Now with Nutec hosted voice and collaboration, powered by Wildix, we are continuing to bring a personalized approach to cloud voice solutions.

The Custom Solution YOU Need

Nutec provides a customized hosted voice solution on a private cloud solution at public cloud pricing. Therefore, your business gets what you want and need. You do not have to settle for what the cloud crowd is pushing.

Local Support and No-Surprise Billing

We provide you with the advantages of the cloud along with local support, training and on-site support. Nutec hosted voice gives your business consistent monthly (OPEX) pricing eliminating big-ticket sales cycles and unexpected capital expenses.

The fastest way to work from anywhere

Nutec Smart Working solutions provide you with the advantages of Work at Work, Work at Home and Work Anywhere. If you have internet, you can have a great phone experience.

Wildix by Nutec provides your business with the best Browser-Based Unified Communication and Collaboration Solutions. Custom designed and flexible and ready for your staff today.

BOOK A DEMO TODAY

Submitted by Trevor Naish

HEALTH COMES FIRST!

The value of things we take for granted is only discovered when we lose them. 

Among these things, health perhaps comes first.

That is why it is in times of coronavirus emergencies that we discover the importance of paying attention to our bodies and to others.

“I’m fine? I’m sick? Maybe it’s the case that I won’t go to work today if I’m not feeling well, to protect my colleagues. ”

Not being able to go to the office has opened our eyes to the need to have working methods disconnected from physical places, in two words, Smart Working.

Office productivity can’t stop if people can’t access their desks for some reason. It is now anachronistic to link the business to the four walls of the workplace.

This emergency is paradoxically instructive for the business world, from large to small and medium-sized companies: workers must continue to produce, even if the roads to the office are closed due to weather adversities.

Smart work is not a new thing but there are still very few companies that put it into practice. However, hundreds of studies have shown that individual employee productivity increases by 20% when they have the opportunity to work from home. Not to mention the significant drop in sick leave, facilities in the management of parental leave and maternity leave; smart work as a more effective non-economic incentive to conquer and retain talent.

The technology offers all the tools to share chats, phone calls, documents and video conferences in a 100% secure way, thanks to intuitive solutions and inexperienced digital interfaces.

So work smarter and stay healthy!

Please contact us today for details on how you can take advantage of our help!

Telephone systems Edmonton

My cell phone is great, but functionality and office features are limited for use in my office and warehouse.

Cell phone batteries don’t last long enough to use all day.

I don’t want cell phones on my company network

Today’s business environment demands flexible ways of working and excellent customer services.

NEC’s IP DECT delivers on-site wireless telephony that uniquely combines the benefits of IP technology with the superior quality and facilities of the well-established DECT technology. NEC’s wireless solution is compatible with NEC and various third-party systems such as Avaya, Cisco and Mitel.

An IP DECT solution adds wireless phones as extensions to your office phone system. Answer, transfer, be connected anywhere in your office or building. No monthly fees, great reliability and great performance when compared to voice over Wi-Fi, smartphones and smartphone applications.

DEDICATED IP ACCESS POINTS

RANGE OF DECT HANDSETS

Added functionality includes Text and alarm messaging, multi-site mobility, push to talk, location detection and a lone worker solution.

DECT is the favourite technology for wireless on-premises communications. Over the years many innovations have been introduced, and NEC has been at the forefront of all of these. Today, IP DECT plays an important role in connecting and integrating devices, applications and data. Looking to the future, private 5G promises to become a viable option for organizations wanting to deploy their own mobile network without being dependent on the phone company and monthly cell bills. DECT-5G is the specification of the next generation of IP DECT that will pave the way to 5G and ensure seamless integration of present IP DECT technology into future 5G developments.

Contact Nutec today to review your office mobility requirements.

Telephone systems Edmonton

Contributed by Trevor Naish

Go Mobile with MLC

Mobile devices are becoming the primary communications method for most of today’s on-the-go workforce.

Along with the expanded use of mobile phones for business comes the challenge of remaining connected and effective, without the functionality of a networked telephone.

The Multiline Client provides the power of having the functionality of NEC’s desktop phone through Apple and Android mobile devices. In addition, it gives your users access anytime, anywhere – enhancing and streamlining voice communication. With a single number to reach, customers and colleagues can easily contact users. For instance, an employee can have both their desk phone and their MLC ring simultaneously. Let’s say they answer at their desk, but need to run to a meeting outside of the office – simply transfer to their mobile device without interrupting the call.

MLC Mobile delivers a full multiline, self-labelling desktop telephone user experience. A familiar NEC desktop telephone intuitive interface supports 32-line virtual buttons along with features such as

  • Transfer
  • Park
  • Conference
  • Bluetooth capability

Customizable soft keys and ring tones allow for the employee to meet their individual requirements and preferences, just as they would be able to program on a desktop telephone. Call history logs incoming, outgoing, and missed calls, so the user can easily make callbacks and add contacts to their directory.

This client operates internally on your corporate Wi-Fi network, and outside of the network on a reliable VPN connection.

Contact us now to learn how this enhanced feature can benefit your business.

Telephone systems Edmonton

Front Desk Assistant

 

Improve your visitor experience with NEC’s Front Desk Assistant (FDA)

You can take the visitor management and customer experience to new levels with NEC’s Facial Recognition technology. The FDA features serve to enhance the visitor experience for all types of businesses.

In today’s security-conscious environment, most businesses will track and monitor visitors and keep a record of their time spent on the premises.  NEC’s Front Desk Assistant application transforms your visitor’s experience. With FDA at your receptionist desk, a visitor simply walks up and the application guides them through the process of checking-in/out step by step.

The complete solution includes:

  • Front Desk Assistant application software
  • Option to customize with your business logo
  • Integrated facial recognition software
  • A badge printer

The visitor check-in and out process is streamlined by integrating with NEC’s facial recognition, validating the guest, and automatically processing them.

Host Alerts

Hosts no longer have to wait in the lobby for their visitors.  The FDA will notify the host when their guest arrives.  By not wasting time in the lobby employees will be more productive.  The notification also includes a photo of the visitor to help you identify them in a crowed lobby.

Reports

The Front Desk Assistant records all visitor entries and lets you easily download a detailed report in Excel. You are able to keep a history of all visitors that even includes their picture.

For more information on the Front Desk Assistant or the benefits, you can realize from the FDA solution, please contact us today:

2 Way Radios Calgary

Is it time to update your business telephone solution?

What choices are available?

Legacy ISDN based telephone systems are still available, but the higher line rental costs are pushing IT managers to consider broadband-based VoIP solutions that provide better value for the investment. The choice of VoIP and SIP trunking offers increased resilience and flexibility that that will allow the system to change as your business needs evolve.

Major telecom companies still provide ISDN. However, as Internet services become increasingly more robust and reliable, SIP trunking is the fast-emerging technology to support voice services.

On Premise or Hosted? That is the question.

SIP trunking is both cheaper and more flexible than ISDN, making it the sensible choice for your business. The hardest choice is actually whether to choose to maintain an IP-PBX onsite or opt for a cloud-hosted solution instead.

There are pros and cons of both hosted and on-premise solutions. There are some fundamental differences to each of the systems. The move to an IP business phone system is beneficial regardless of which system is ultimately chosen. However, knowing the differences will lead to a better VoIP phone system and a higher level of satisfaction for the all involved.

On Premise:

  • Higher initial cost and set-up cost
  • Lower monthly cost after expenses are covered
  • Ability to use SIP trunks to get lower-cost calls
  • Having a premise system gives user control to create, adjust and delete users as desired
  • The current carrier may not have to be changed
  • Server ownership reduces expenses over time
  • Expansions may result in complicated projects depending upon the provider
  • The technician may need to be called for upgrades and patches on software
  • Loss of power or system failure will result in callers not being able to get through, which stops business operations unless you have a SIP provider

Hosted:

  • Lower initial equipment cost and set-up cost
  • Providers have more resources than users, so new feature sets are possible
  • New feature installation is handled by the provider to avoid confusion
  • Picking and canceling virtual numbers is easy and fast
  • Moving a phone system is easy. IP phone is plugged into a broadband connection
  • Patches and upgrades of the IP system are handled by the provider
  • Loss of Internet or catastrophic event has no effect on operations because calls can be sent to voice mail or mobile phone. This is because of redundancy within an off-site facility that has safeguards including back up power sources
  • Low monthly service cost
  • Easy to add extra lines
  • Upgrades and new features are included
  • Extended features, like conferencing, may come with additional costs
  • Connections and voice quality are a result of Internet connection
  • Loss of Internet results in loss of phone service (settings can be adjusted so that it goes to voice mail or routed to a cellphone)

Considering the positives and negatives for both the hosted PBX and an on-premise IP-PBX, allows a company to determine the best phone system based upon the setup of their organization and what risks they are willing to assume. Companies will benefit from one over the other, so it is a matter of making comparisons prior to choosing which one to have installed.

To find out more about which option is best suited to your business, speak with one of our experts today.

IP, digital, analog, telco, hosted, on premise, mobility and call centre, opex, capex…

Confused? Nutec can help!

For requirements ranging from basic small and medium telephone systems to full scale enterprise deployments with unified communications and collaboration, our team will design the appropriate end-to-end solution for you. These may include premise-based systems, hosted systems, or a combination of these.

Custom Designed for your Business and Your Budget

  • Our objective is to become a long-term trusted member of your technology team.
  • Not just the right features and solution, but also the right pricing model. More and more customers are wanting flexible monthly pricing models with price certainty and guaranteed service.
  • Technology changes rapidly as we know and by being a part of your team we can help manage and plan for your businesses changing needs.
  • We can offer information on new or different technology and focus on the big picture for your communication.
  • Started in 1977, Nutec Electro Tel, with its group of professionals, offers voice and security technology products and services to clients from Vancouver Island to Newfoundland.
  • Our clients span from small and medium to enterprise organizations.
  • Our solutions continue to fit businesses in education, government, health care, hospitality, manufacturing, commercial and retail.
  • With offices in Calgary, Camrose and Edmonton, augmented by strategic alliances, such as the NEC Dealers Association, across Canada.
  • Nutec Electro Tel can meet clients’ needs from system installations, upgrades, repairs, maintenance and service.
  • Our partnership approach includes a comprehensive support plan including ongoing training, management, governance and call centre expertise.
  • By developing a deeper understanding of our clients’ business, we can offer appropriate solutions in a timely manner.

We take pride in keeping open minds, listening carefully and developing an understanding and appreciation of the culture, strengths and challenges of those with whom we work.

Partnering with Nutec

Nutec understands the Telecommunication technology life cycle and resources required for a flexible Telecom Solution which is easily managed without being an ongoing burden to internal IT resources.

With this in mind, Nutec works with you from design to installation and then through ongoing operation to establish a partnership which will augment your internal management of the system as required.

If you are looking to upgrade any of your business technology systems, require a new system, require a quotation or additional information on our products and services, please contact us now to start the discussion.

Contributed by Trevor Naish

Voice Documentation

Protect your business, your employees, and your customers.

Productivity
Call reporting and recording can be used to monitor productivity as well as misuse of time and phone lines.

Cost Recovery
Some businesses can bill for their specific phone usage. Law firms are great examples of this type of business.

Customer Care
Traffic reports are useful to ensure customer care standards are adequately being met.

Revenue Generation
Phone calls can be tracked to generate revenue. Care facilities are a great example of this type of application.

Quality Control
Record and monitor the quality of calls to ensure that every phone call is being taken care of to your company’s professional customer service standards.

Performance Review
Call Records can be analyzed to improve agent performance and share relevant information with colleagues.

Compliance
Many businesses are required to comply with regulatory requirements regarding sensitive information.

Dispute Resolution
If an issue is to arise between employee and client over the phone, the call record can be easily extracted and analyzed to help resolve the dispute.

Voice documentation is available for analog, digital and VoIP business communications platforms. Integration into your existing telephone system is not only necessary, it is easy to do.

The advantages of using voice documentation are abundantly clear. When documenting all phone-based communications with your customers you can control liability threats, improve employee performance, enhance the quality of your client interactions and develop an archiving tool all in one shot. Voice documentation is a simple way to ensure that your employees feel protected and knowledgeable at all times, enabling them to consistently deliver a better customer experience.

Or email sales@nutecelectrotel.com for a professional consultation!

Contributed by Mike Szakacs

PLEASE HOLD

Have you ever called a business, started explaining what you wanted and been put on hold? Then when the reception picked up your line again you had to start at beginning? Sometimes you may have been put on hold multiple times. This is stressful! Stressful for you and the receptionist or person trying to assist you at the other end.

CUSTOMER CENTRIC STRATEGY

Today many businesses are focused on their customer, as they should be. One thought is that the customer wants to be answered by a live voice which is true, but they also want to be helped as quickly as possible in a non-stressful interaction. Answering the same call multiple times, putting callers on hold repeatedly and stressing out both ends of a conversation are not customer centric actions.

IF YOU CAN’T MEASURE IT, YOU CAN’T MANAGE IT

How many calls do you get a day? If you have multiple people answering calls, are they equally efficient? Do you need more staff answering at different times? How much time do callers spend on hold? How many callers hang up before achieving the goal of their call?

CALL CENTRE SOLUTIONS

You don’t have to be an airline to be a call center. If you have people calling your business, you have a call center. Maybe they are calling by email or text. Still a center where these calls are received. You also don’t have to be a large business to use technology in your call centre to improve interactions with your customers or improve conditions for your staff. If you have times of the day with more callers than people to answer the calls you could benefit from a more formal solution.

CUSTOMER CENTRIC TECHNOLOGY

Queuing calls when all your staff are occupied speeds up the actual call. Your staff do not spend time listening to partial requests. On hold messages can give some callers the information they wanted or direct callers to your web page or other service options. Visual displays let secondary or supervisory staff know that there are more calls waiting. Measurement lets you know if you are improving and meeting your goals. Staff are more relaxed because they don’t not hear phones ringing all the time and they are focused, one on one, with each individual call.

TAKE ACTION TODAY

Nutec helps plumbers, IT firms, municipalities, doctors, dentists and help desks with call centre technology, advice and solutions.

Watch this 7 minute video on call centre technology https://www.youtube.com/watch?v=hZlpIi4t5Fc

Call Nutec (800) 898-3336 for a discussion about your call centre.

Submitted by Trevor Naish