Using a two-way radio is much different than talking on a Landline Telephone or Mobile Cellular Phone. The first thing you will notice is that when you use a Two-way Radio, the User must push a PTT (Push-to-Talk)  Button and talk into the Radio Microphone, and then release the PTT Button and listen for a response from the person you were talking to.  Two-way radios operate in simplex mode, which means that a user can either talk or listen but can’t do both at the same time.

To help make your two-way radio User Experience a positive one, and to make sure all Communications are effective, here are some basic Etiquette Rules and Protocols to follow.

  1. Speak directly into the Two-way Radio Microphone in Clear and Concise Manner. Choose words that are easy for all to understand  Speak slowly and clearly.  Speak using your normal voice, no shouting. Think about what you want to say instead of blurting out just anything.
  1. Always Identify yourself and who you are calling. This is very important when there are a group of users sharing the same radio channel. To avoid communication problems, direct your message to the right person.
  1. Wait to hear confirmation from the person you are calling. Ensure that your intended recipient has heard you or that they are available to talk. Wait to hear a response. Once this is confirmed, begin your message.
  1. Messages should be kept short and direct. Get to the point and keep your messages short. Think of your Radios as a business tool they should not be used to for long-winded lunch break conversations. If you need to relay a long message always let the Radio Users know this at the start of the message. Long messages should be broken up into sections or parts.
  1. Personal and Sensitive Information should not be transmitted over the Radios if possible. Radio frequencies and channels are shared. Unless you know that a channel is secured with the proper security features, do not communicate sensitive or personal information.
  1. Unless it is an Emergency be patient – do not interrupt other Users. If other Radio Users are talking, wait for the conversation to end. Remember, only one person can talk at a time. By repeatedly pressing the PTT button it will not get you anywhere. The only exceptions are Emergency messages.
  1. Always listen for your call sign or name before responding. Unless you know the call is for you, do not answer the conversation.

Interested in more information? Call now: 1-800-898-3336 or email sales@nutecelectrotel.com to arrange a complimentary needs analysis.

Business Technology Solutions Custom Designed for Your Business and Your Budget

Contributed by Wade Miller, Account Manager and Two-Way Radio Specialist

Two-way radios offer effective communication within and between education and childcare facilities.

Two-way radios for childcare

Parents who work traditional office hours may have trouble finding time to pick their children up from school. Child daycare and after school care centers are often the answer to this challenge. Employees at these institutions are entrusted with keeping children safe, and these professionals can use portable two-way radios to keep tabs on the children in their care. This should be a safe haven where they can play, learn and rest with professional supervision. Running a daycare center means all parties must work together to make things fun, safe, organized and practical for the children.

Nothing is of greater importance to a daycare or other childcare facility than safety. Two-way radios can prevent emergencies from taking place and can help solve the problem if emergencies do take place. Quick communication and getting the message to everyone simultaneously are two important features offered by two-way radios. Using earpieces and other audio accessories allow for private and clear communication, getting the message across to those who need to hear it even in a noisy environment.

Two-way radios can also assist in keeping childcare centers running smoothly by relaying messages to employees in other rooms, monitoring children’s activities, and keeping everything organized. Nutec Electro Tel can assist you in selecting the radio that will help make your facilities as safe, efficient, and fun as possible!

Often, daycare centers need to organize activities, plan meals, transport children home at the end of each day, among other things. For a childcare facility to function effectively, a consistent chain of communication is necessary, and all staff members must be quickly accessible.

Two-way radios for education

Emergencies are unpredictable. We usually have little warning that an event or series of events may cause a massive disruption in our lives and our communities. As one of the major areas in which people gather, schools are places where emergency preparedness is critically important to the well-being of students and staff.

Communicating quickly enough for our students is among the highest priorities for the education community. Two-way radios provide an enhanced sense of security without being overt and intrusive. Utilizing two-way radios offers everyone a pulse of what’s going on in the school and is often the best use of technology to provide timely responses.

Business two-way radios, which reliably cover short and long ranges, even with barriers nearby, will ensure smooth, uninterrupted operations at your facility. Using two-way radios allows teachers to communicate for basic tasks or gather groups—even during emergencies. There are a variety of radios that are perfect for the job. Consult with your two-way radio professional to select the appropriate model for your application.

During an emergency, especially when children are involved, a quick response is imperative. This means having a plan and all the necessary tools. Two-way radios prove effective in these instances, in which management needs to monitor staff, check on the children or communicate pertinent information. When equipped with radios, nobody will miss a message.

Whether in a childcare or education environment, with advanced two-way radio features and hands-free models, activity will never be compromised and parents’ expectations will always be met.

Two-way radios are excellent communication tools for many organizations. However, it is important to choose whether the conventional or trunked format is best suited for your application. You may ask, “What’s the difference?”

Conventional Two-Way Radios

Conventional radio systems operate on fixed RF channels and are best suited for organizations with a smaller user group. In these radio networks, the system has dedicated channels for specific groups/users, and the user manually selects the channels they want. In multi-channel systems channels are used for separate purposes. For instance, Channel 1 can be allocated to service personnel to talk to the dispatch office and Channel 2 can be assigned to talk to construction crews. Generally, these systems have the capabilities to support roughly 70 users per channel.

No control channels are needed, so users are free to use any of the channels available to them, assuming no one else is currently using the channel. This means that a user would need to finish their call on channel 2 before another user could place a call on channel 2. Therefore, the amount of users who can successfully use this network is directly related to the amount of channels available.

Trunked Two-Way Radios

Trunked radio networks utilize sophisticated repeater technology. This is a complex type of computer-controlled two-way radio system that allows sharing of relatively few radio frequency channels among a large group of users. Instead of assigning, for example, a radio channel to one particular organization at a time, users are instead assigned to a logical grouping, or “talk group”. When any user in that group wishes to converse with another user in the talk group, a vacant radio channel is found automatically by the system and the conversation takes place on that channel. Many unrelated conversations can occur on a channel, making use of the otherwise idle time between conversations. Each radio transceiver contains a microcomputer to control it. A control channel coordinates all the activity of the radios in the system.

This can save users a lot of time and frustration as they don’t need to worry about turning a knob to find an open channel, or having to wait to communicate over a specific channel. Rather, they can simply use the push-to-talk button and be quickly connected over the first available channel.

Always Ask!ic-f5061_main

Be sure to have a conversation with a qualified two-way radio professional to get all your questions answered in order to make the best decision to meet you specific needs.

Contact sales@nutecelectrotel.com for help with your questions.