Toll Fraud Prevention

What is toll fraud?

Toll fraud is the theft of long-distance telephone service. Toll fraud takes many forms. It is particularly prevalent on phone systems that have not been secured. Toll fraud poses a worldwide problem. Fraudsters can easily rack up many of thousands of dollars in long distance charges before you know it’s happening.

How does it occur?

Fraudsters may attack your telephone system by using various techniques that help them guess the passwords for voicemail boxes. Fraudulent operators access your telephone system if your passwords are easy to guess.

Your responsibilities

Costs associated with calls placed on your phone lines are your responsibility, regardless of whether you authorized those calls or not. For this reason, it is imperative that you take steps to protect your company against toll fraud.

How can you protect your voice system?

Be proactive! Take these important steps to protect against toll fraud. If you do not, it is only a matter of time before you become a victim. Following are some general guidelines to protect your company against toll fraud. We encourage you to take due diligence above and beyond what is listed here.

  1. Toll restriction: International locations are the major destination for toll fraud calls. Block all international numbers and only enable calls to those places that you need to call. If possible, setup passwords for long distance calls. If this is a possibility, change the passwords regularly, and especially when an employee has left the company.
  2. General security: Follow best practices for all security, including monitoring resources for vulnerability, maintaining patches and reviewing logs. Consider utilizing standards-based security add-ons where possible.
  3. After-hours calls: Restrict all outbound after-hours calling.
  4. Limit access: Limit system access to authorized personnel only, even during company business hours.
  5. Passwords: Immediately change the default passwords provided with your phone systems, and include password changes as part of your regular maintenance, and when personnel leave your company. Require complex passwords.
  6. Unused mailboxes and phones: Proactively disable mailboxes and remove all access to outgoing employees immediately. This is not only to protect against retaliation from disgruntled former employees, but also against anyone who may obtain that person’s security information.
  7. External transfer: Restrict call forwarding and call transfer features, especially to external numbers. Program your phone system so that extensions can forward only to known numbers, and restrict all others. Never forward a caller to 901 or 90#.
  8. Software patches: Make sure your phone and voicemail systems are up-to-date and that all current patches have been installed.
  9. Monitoring: Monitor calling patterns and usage on a regular, scheduled basis. High costs can be generated in a very short period of time and will continue until action is taken to stop it.
  10. Block Collect Calls: Block the system from accepting reverse charges on telephone calls – opt for a toll-free number instead.
  11. DISA Numbers: Never publish any phone numbers that could provide direct access to your system (DISA). Change your DISA numbers periodically, and issue a different DISA authorization code for all users. Warn users to never write down their authorization codes.
  12. Invalid Access Attempts: Identify invalid access attempts to your DISA and route them to an operator. Implement DISA ports that drop the line when an invalid code is entered and program your PBX to generate an alarm when an unusual number of invalid attempts are made, and to disable the port after a set number of invalid attempts.
  13. Modems: Eliminate three-way calling on all extensions that use modems. Physically disconnect modems that are not in use.
  14. Firewalls: Restrict access to the SIP port(s) on your PBX to only allow SIP traffic from your provider’s IP address, and block it from any other sources.

Or email sales@nutecelectrotel.com for a professional consultation!

 

Nutec Electro Tel in the Community

On Saturday, May 25, 2019 Nutec Electro Tel participated in the Camrose Open Door Association Charity Golf Tournament. Chris MacKay, Brent Steeves, Myles Steeves, and Erick Preza were our team members at this event!

The Camrose Open Door Association is a regional non-profit organization that offers support services and hope to youth in need between the ages of 11 and 24. The Open Door offers support, effective services, and a safe place for youth in need to grow and transition into successful adulthood, becoming contributing members of the community.

In the recent years, fiber optics is steadily replacing copper wires.

Fiber optics is a better and apt means of transmitting communication signals. Today, fiber optics cable span across long distances between local phone systems. In addition, it also serves as the backbone for many networking systems including:

  • Telephone systems
  • University campus
  • Office buildings
  • Industrial plants
  • Electric utility companies
  • Internet connectivity

Why Fiber Optics?

Because of the Low loss, high bandwidth properties of fiber cable they can be used over greater distances than copper cables, in data networks this can be as much as 2km without the use of repeaters. Their light weight and small size also make them ideal for applications where running copper cables would be impractical, and by using multiplexors one fiber could replace hundreds of copper cables.

The gap between the unfilled growing needs of the telecommunications industry and the growing demands for more bandwidth created a huge opportunity for fiber optics to make a breakthrough in performance and cost.

In many ways, the telecommunications industry was adopting much of the technology that had been deployed in submarine fiber optic systems for years. Submarine fiber optic systems, which must run for thousands of miles underwater, have always been on the leading edge in terms of the largest possible capacity and the longest possible transmission distance on a single fiber as well as the highest possible reliability.

Until the Internet created a need to dramatically increase the capacity of terrestrial systems, most of the technologies associated with leading edge submarine fiber optic systems had been largely ignored by the telecommunications industry.

In the late 1990’s, many large telecommunications equipment suppliers recognized the huge financial opportunity that was looking for greatly expanded capacity and distance on the fibers that they already had deployed. However, most of the new systems that were being developed tended to be evolutionary, rather than revolutionary.

The new systems that many of the telecommunication equipment suppliers conceived would increase the capacity by a factor of eight or perhaps sixteen and may double the maximum distance to a few hundred kilometers.

Interested in more information on fiber optics and related topics? 

Call 1-800-898-3336 or email sales@nutecelectrotel.com.

Contributed by Erick Preza

To manage or not to manage – that is the question!

Many organizations are considering cloud or hosted solutions for various parts of their IT infrastructure. Some are even considering outsourcing the entire function of IT.

How does voice communications fit into this growing trend? Hosted voice solutions can provide attractive price and ease of management. In today’s complex unified communications environment there are some pitfalls. The basic architecture and connectivity of the hosted model is often limited. It does not allow for many features and devices that are considered basic and necessary by most users. Components not generally supported in a hosted voice offering may include: digital phone sets, analog devices and faxing. Features commonly desired like music on hold, overhead paging and wireless handsets may not be normally offered in a hosted environment.

Each organization needs to determine whether their telephone infrastructure can be managed internally or whether it’s more cost effective and convenient to outsource the management to a service provider.

IP Telephony is an ideal solution when replacing an aging and/or obsolete PABX.

Additionally, there are many advantages of adopting a managed telephony service, including:

  • Reduced staff costs
  • Improved service levels
  • Smooth infrastructure maintenance and upgrades
  • Access to latest technology
  • Improved capacity management and flexibility
  • Reduced cost of ownership, including call costs, maintenance, management, & upgrades
  • Enterprise service levels and uptime
  • Visibility of costs, SLAs, features and technology

Nutec Electro Tel offers a Managed Communications Plan combining the attractive pricing and ease of a hosted solution with multi-device support and full features of a traditional telephony system, on site with more control, better management, and better reliability.

  • Budget Certainty
  • All the latest unified communication features
  • Desktop device of your choice; IP, digital, analog, softphone, remote IP sets
  • Voice mail with integration to email
  • Cellular smart phone integration
  • Data switches required to support IP phones
  • Music & Message on hold
  • External paging interface
  • Battery backup
  • Offsite Disaster Recovery/Redundancy options
  • Multisite support and networking
  • Full on-site maintenance coverage including parts and on-site labor
  • Remote moves, adds and changes

Available products and services include:

  • Telco network costs (may be bundled with Managed Communications Plan upon request)
  • Customer premise wiring
  • External paging amplifiers and speakers

Helping you select and fund rapidly evolving technology.

Interested in more information? Call now: 1-800-898-3336 or email sales@nutecelectrotel.com to arrange a complimentary needs analysis.

Managed Telephone Solutions 

A smart business has a good product, hires qualified employees, and has a good marketing strategy.  In addition to protecting against outside threats, video surveillance offers a number of advantages that can safeguard your assets.

Check out some of the top reasons you should get quality video surveillance for your company:

  1. Protection from thieves

This is one of the most popular reasons for installing video surveillance in any business. Visible security cameras can deter potential thieves from stealing or from vandalizing your property because they worry they’ll be caught. You are a lot more likely to catch them if you have the incident recorded on video.

  1. Protection from internal damage

Many hidden threats don’t always come from the classic image of a bad guy in a black mask. Lots of threats are internal and can come from your own employees. Video surveillance can help you identify any employees who are stealing from you, or who aren’t honestly reporting the facts.

  1. Increased compliance

With 360-degree vision, video surveillance is essential for dangerous workplaces. It can help ensure that every employee adheres to federal and provincial protocols. By ensuring compliance with the rules, you avoid fees and keep your business protected.

  1. Increased savings

Getting video surveillance can help you save money and cut business costs. Having video surveillance is cheaper than having security guards on every floor. Additionally, analyzing video footage of your building can help you to identify areas that aren’t being used as much or spot other areas where money is being wasted.

  1. Evidence in disputes

If there’s ever a business disagreement, video surveillance can offer recorded footage that reveals the facts. It’s an objective way of reviewing the event to see what really happened.

  1. Employee protection

Even if you do a great job managing your business, your employees may still face some dangers. Occasionally work injuries may happen, especially if you work in construction or in a warehouse setting. Video surveillance can monitor what happens so you know the facts, and you can review the video to make changes and increase safety for the future. And finally, rather than sending more employees into a dangerous workplace to monitor compliance, you can manage the area remotely. Your employees will also be protected against sexual harassment and other forms of bullying and misconduct.

Interested in more information?

If you’re ready to keep your business safe and your revenue skyrocketing, call 1-800-898-3336 or email sales@nutecelectrotel.com.

Keep Your Business Safe with Video Surveillance

Contributed by Erick Preza

Join the Cloud Crowd . . .

It’s Time to Move Your Business Communications into the Cloud

There’s still plenty of room for your business in the Cloud!

Embrace UCaaS: Unified Communications as a Service

UCaaS is an all-in-one solution, a single payment service that includes voice, messaging, mobile features, conferencing, collaboration, and a wealth of other communication services. Easily add new features and applications as they become available without substantial investment costs.

“There are two times when it makes more sense to go with UCaaS than a premise-based UC anchor: always and now.” ~ Dave Michels, Unified Communications Strategies

Top 4 Benefits of UCaaS: Software-based Communications in the Cloud

1. Lower Costs: Changes in communications are happening at an unprecedented rate. It simply makes no sense to invest in an on-premises communications system that could be obsolete within 12 months of installation. With UCaaS, the provider shoulders the burden of maintaining and upgrading your communications technology infrastructure.

2. Flexibility: Fast provisioning of new applications and features gives you a level of agility in your communications system previously unheard of.

3. OPEX versus CAPEX: UCaaS is a service, not an investment in hardware. You choose a solution to fit your business needs and only pay for what you use, making communications an Operating Expense (OPEX) rather than a traditional Capital Expense (CAPEX).

4. Reduce Demands on In-House IT Staff: Keep your IT staff’s focus and energy on your core business.

Advanced Applications

UC applications are becoming more advanced. These emerging sets of communications tools will be easier to deploy through a cloud platform setting. Applications will start to develop more intelligence, integrating with the business software of other vendors like Salesforce. Salesforce is the premiere customer relationship management (CRM) tool used by many industries. Like many emerging powerhouses in technology, Salesforce is a cloud-based platform.

While most cloud-based offerings are relatively new to the market, there are several players, such as NEC, which bring decades of experience and stability to their products. The functionality of UC applications will increase, as well as their security and stability. NEC’s Managed Security Services provides the communications security features every business should look for. These will be the tools many businesses and organizations employ to improve productivity, customer satisfaction and team collaboration.

Communications Through the Cloud

Tom Nolle on No Jitter believes the cloud will continue to grow, with flexibility in the forefront. With remote workers in coffee shop locations, road warriors traveling in the sky, and personal devices being brought into the office, a cloud-based communications solution will allow its variety of users and devices to easily connect to their UC infrastructure. IT staff will be able to better maintain multiple office locations through the business cloud. Cloud communications will help teams collaborate on assignments and improve productivity.

Get in touch with Nutec Electro Tel today toll-free at 1-800-898-3336 or email: sales@nutecelectrotel.com to schedule your no-obligation assessment and consultation.

Get the RoIP Advantage

Many traditional communications services have been enhanced thanks to IP technology in recent years. Radio is just one platform that is more flexible and functional when handled over a digital network connection. So what are the main advantages of RoIP (Radio over IP)?

The benefits of radio over IP are relevant to a surprisingly large audience. ~ Shaun Richards

Aside from cost, the main reason to adopt RoIP in an organization results from endowing radio communications with much greater possibilities.

It is easy to see why so many businesses in different industries are starting to jump on the RoIP bandwagon. From enterprises with operators who need to handle radio dispatching to contractors who require a quick way to communicate with colleagues while they are out in the field, RoIP offers an affordable and flexible platform through which this can be achieved.

Empower your business operations easily and license-free with IP two-way radios!

These are great for:

– Warehouses
– Restaurants
– Hotels
– Manufacturing
– Museums
– Shopping Malls
– Department Stores
– Universities
– Security Guards
– Hospitals
– Care Centres

How does it work?

WLAN

Communications are distributed across WLAN access points in an IP network which makes it easy to expand the system. Many users in the system can transmit simultaneously. When headsets are connected to the radios, users can talk concurrently in full duplex – similar to talking on a regular telephone.

An IP radio system for wireless networks is a product that bridges the gap between license-free and licensed radio devices. The system is easy to connect to an existing wireless network and allows full duplex communication with reliable sound quality.

Get in touch with Nutec Electro Tel today toll-free at 1-800-898-3336 or email: sales@nutecelectrotel.com to schedule your no-obligation assessment and consultation.

Wireless Office?

Wireless is fast becoming a major component of network infrastructures as workforce demands for mobility evolve. There is a desire for the flexibility to move about the office without having to crawl under a desk to find a network connection.

With a plethora of devices requiring connectivity, there is often a significant drain on IT budgets to provision the required network cabling. This provides further impetus to seriously consider wireless solutions.

Here are some factors in the decision-making process when considering wireless expansion, or transitioning to full wireless:

– Overall network security plan
– Capacity for multiple devices per user
– Support for multi-user multiple input, multiple output (MU-MIMO)
– Utilizing real time applications such as voice and video
– Managing network complexity
– Satisfying user expectations

Shedding the wired network totally may be desirable, but is not likely to be universal in the near future. However, acquiring the 802.11ac wave 2 devices will be an important consideration. The potential for MU-MIMO and offering higher throughput per access point (up to 2.5Gbps in some instances), make them worthwhile.

If you are considering a wireless office system, contact Nutec Electro Tel now for a no obligation consultation:
sales@nutecelectrotel.com
Toll free (800) 898-3336

Portable Two-Way Radios

Two-way radios play a key role in many industrial, health care and emergency services applications. As commonplace as cellular phones have become in today’s society, in some environments they are not necessarily the best communications tool. A two way radio is much more efficient, allowing instant communication between people fast and effectively. Are you taking proper care of yours?

Here are some maintenance tips:

Storage

The ideal environment is a dry area at room temperature ~ “22C”

Cleaning

It’s best to use a microfiber cloth or soft cloth dampened with water to clean your radios. Do not expose the radio to solvents.

Charging

Do not leave the radio on or use it while it’s charging. Don’t put the radio in and out of the charger while using it. By doing either of these things will reduce life expediency of the battery.

Battery Life

The average life span of a NiCad, Ni-MH and Li-Ion batteries is 2 – 4 years depending on usage and charging habits. Don’t store a battery in an active charger. Don’t keep the radio on while charging. Don’t take the radio in and out of the charger when using.It’s best to charge the portable once a day or after 8 – 12 hours of usage. When a battery is 2 years old, it should be analyzed by a qualified service center. Analyzing a battery of any chemistry with clear the memory increasing the battery capacity. Most analyzers will produce a report showing the percentage of batteries capacity. It’s recommended that when a battery is down to 70% capacity it should be replaced.

Daily Usage

Don’t grab or hold the radio by the antenna, avoid dropping the radio, keep away from moisture even if it’s waterproof. Try to keep the radio from extreme temperatures.

Through proper care and maintenance, your radios have a much higher probability of serving you when you need them most.

Acknowledgement: This article was composed with input from experienced two-way radio specialist, Eugene Rollinson, Corporate Account Manager, Nutec Electro Tel.

If you are considering two-way radios as part of your communications strategy, contact Nutec Electro Tel now for a no obligation consultation.

Building Access Control

Technological advancements have brought us entrance and exit control devices and a multitude of components that integrate to provide for the expansion your business may need in the future. These may include electric door strikes, electromagnetic locks, and biometrics. Integration with intrusion alarm and video surveillance systems are often included to meet the critical security needs of your business.

“The concept of building access control has changed considerably from the days of castles, moats and draw bridges. However, organizations still recognize the priority of ensuring that their people, material assets and operations are safe and secure.”

Benefits of a building access control system

– Reduce risks
– Reduce labour costs with monitored system control
– Lower re-keying costs associated with employee turnover
– Control access to critical areas of your operation
– Allow temporary access for short term employees and contractors
– Quickly and economically upgrade or downgrade access as required
– Control more than just standard doors: barriers, motorized fences, parking gates, and turnstiles can operate within the same system
– Track user actions and audit security
– Easy to implement, maintain, and use

Considerations:

Thorough planning and installation of your access control system is imperative for a successful deployment.

Access control should refuse access to unauthorized people. Similarly, freedom of movement for authorized people should be least affected.

As with other business technology solutions, building access control needs to be managed properly, backed up, and the provision of additional systems for redundancy if warranted.

Get in touch with Nutec Electro Tel today toll-free at 1-800-898-3336 or email: sales@nutecelectrotel.com to schedule your no-obligation assessment and consultation.