There’s much focus on the cost of business telephone systems and plans these days. However, it’s important to get the bigger picture.

What are your ongoing costs of ownership? What are you spending to maintain your business telephone system? Should you have a hosted, premise-based or hybrid solution? The answer is not always straight forward and requires a broad understanding of the culture and layout of your business. It would be prudent to carefully consider these options and review them with a trusted industry professional.

There are also options to consider when it comes to administration and service for your telephone system. This week, let’s explore the following factors related to the popular premise-based business telephone system:

Is your system setup for remote programming so your telephone service company can provide assistance on more advanced changes without a site visit? This is a popular way to reduce costs as well as wait time that may be involved in scheduling and dispatching a technician.Money

Do you have a maintenance plan in place for your telephone system? By having a plan in place you can enjoy the peace of mind knowing that your system is kept up to date and serviced promptly and properly. This can prevent costly service outages that would seriously impact the bottom line for your business.

Do your telephone system’s features offer you the best tools to help meet your customer service and productivity goals? Be sure to consult with your system provider to explore the options. You may be able to impact your soft costs that could otherwise go unnoticed.

Do you have staff trained to administer your telephone system? If you are looking to reduce costs, you may be able to save time and money by doing some of your own changes on your telephone system. These may include such items as extension name changes, call forwarding setup, button programming as well as voicemail setup and changes.

In recognizing the need for this, NEC developed an effective administration tool called PhonePro that fills the bill. PhonePro is an advanced, built-in application on the SV9100 Communications Solution to helps users efficiently program their own telephones without engaging assistance from anyone else. Following is a short introductory video.

Please contact us for additional information.

About Dennis Turner