Is your phone system outdated and inadequate for meeting your needs?
Legacy phone systems often impede business growth. They can be expensive to maintain, have confusing maintenance contracts and obsolete features. They’re also usually incompatible with newer technologies, such as Voice over Internet Protocol (VOIP). Planning for a new office telephone system can sometimes be a daunting task. A phone system should be easy to understand and use. It should be scalable and able to interface with today’s popular mobile apps.
Here’s a checklist to help start the process:
- How many employees do you have?
- What is your business growth plan over the next five years?
- What telephone system features will be required to support your growth?
- What features will help you be more competitive?
- Will you want your phone system on your premises, or migrated to the cloud?
- How many phones do you expect to need?
- Is a call center part of your business?
- Must-have call center features: automatic call distribution (ACD) queues, real-time dashboard reporting, call recording.
- Do you need voicemail, auto attendant, business hour rules, call detail records?
- Will you need to port phone number(s) or acquire phone numbers?
- Do you have access to broadband Internet?
- Important system features to consider: voicemail, email integration, auto attendant, ring routing, business hour rules, call detail records, etc.
- Other considerations: audio and video conferencing, text chat, etc.
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