Working Alone with no one to monitor your work, tell you what you are doing wrong or constantly asking you questions, sounds like the Perfect Job.  Working Alone really means that you are further away from help and first aid if anything happens.  These Incidents can be Tragic for the Worker, their Family and the Company.

Although Provincial Regulations vary, there are a few common principals that apply.  Every Employer must conduct a hazard assessment, they must take all reasonable measures to eliminate or minimize the hazard and provide an effective communications system for the specific Lone Worker situation.

Lone Worker Environments

Those who work alone can be grouped into five categories:

  1. Workers handling cash. Store Clerks, Retail and Food Outlets and Taxi Drivers.
  2. Workers who travel away from their Base Operations to meet Clients. Home Care Workers, Social Services and Enforcement Officers.
  3. Workers who do hazardous work but have no frequent interaction with the Public. Logging, Oil and Gas Industries.
  4. Workers who travel alone and have no regular interaction with Customers or the General Public. Truck Drivers, Business People traveling to various locations/
  5. Workers who are at risk of encountering violence because their work location is isolated from the Public. Security Guards and Janitorial Custodians.

The key to meeting and surpassing the Working Alone Regulations is to provide a source of Communication for someone to be either in contact with the person or being able to locate the person working alone.

Although there are many methods and types of Communications Equipment that can assist a Company with staying in contact with their Employees working alone, a few of the more common methods include:

  • Two-way Radios
  • Two-way Radios with built-in GPS
  • Vehicle and Personal GPS Systems
  • Cellular Phone Apps
  • For the very remote locations Satellite Phones and GPS

We will always encounter environments and locations that will challenge the existing equipment and methods of staying in touch with Lone Workers.  Methods and Solutions are constantly changing and the equipment is always evolving.  Communications Providers are always working on the next Solution and for the Companies needing these Solutions the question, they must answer if what Solution best fits their wants and needs.  A recommendation to these Companies is to explore the options and don’t settle on the first Solution.

Remember

Working Alone is only done when it is necessary.  Working alone isn’t as easy as it sounds, there are many Rules and Requirements that the Province has set out to ensure the safety of Alberta’s Lone Workers.  To check on the requirements needed for your Industry, go to the Canadian Centre for Occupational Health and Safety.

Contact us today for a no-obligation consultation to explore the options:

Or email sales@nutecelectrotel.com for a professional consultation!

Contributed by Wade Miller

For a hospitality property a working phone system is a priority. It is an emergency if the phone system is not working. However, it is part of the property that is rarely thought of, like a chair or a desk. 

For most property’s features have been relatively static since the addition of voice mail, but this is changing fast with new technology.

For larger properties, Nutec has been supplying PC attendant consoles, formalized call centres and advanced 911 options. Nutec also supplies paging, sound systems, two-way radios, WiFi and surveillance systems for hotels and motels. We are happy to talk to you about these as well.

Here are some new options that appeal to properties of all sizes:

CRYSTAL PLASTIC FACEPLATES

Have your guest room phone faceplates printed on crystal plastic, and they are water and stain-proof, much more durable than paper and the colours last longer.

MOBILITY

Unleash your night manager from the front desk. Get better communication with maintenance and other staff. Add an extension of your NEC phone system to a live or WiFi-only cell phone. Most properties use a cordless phone with a limited range.

 IN HOTEL PROPERTY MANAGEMENT SYSTEM

For up to 120 rooms NEC has a phone system that includes a complete comprehensive integrated Property Management System. No additional computer or monthly fees are required. Easy to use for faster billing or rooms, calls, mini bar, spa, restaurant and lounge.

  • Room allocation – See current and future guests on a colour coded calendar view
  • Jump to Date – Quick access to any future date
  • Guest Filter – Easily find a guest reservation or stay using the filters
  • Room Management – See the colour coded status of all rooms (clean/dirty/out of order)
  • Folio Management – Add charges for services and products to guest folio
  • Invoice Generation – Complete invoice generation for room nights, services & telephone calls
  • Message Service – Capture messages for guests with automatic room notification
  • Flexible Room Rates – Based on calendar dates or days of the week
  • Multiple Connections – No license for additional connections, folio items can be added by housekeeping or restaurant
  • Guest Stay Information – Capture information about the guest, contact details and stay reasons; opportunity to build CRM database of guests
  • Custom Products & Services – Can be created & added to the guest folio
  • Checkin/Checkout Functions – Automatically control telephone restrictions
  • Guest Name Display – the Guest name is transferred when the guest checks in, displayed on reception phone when a call is received from the room
  • Telephone Billing – All calls are captured and billed against the guest folio
  • Flexible Rates – Custom rates can be configured to allow the hotel to set its own call rates
  • Multiple Telephones – Multiple telephones can be grouped into a single room and billed to a single guest stay
  • Hotelier Control – The hotelier can set call restrictions (local only/local & national/ international), block room to room calls and set Do Not Disturb feature from the hotel console
  • Centralized Wakeup Call Management – Wakeup calls can be set by the guest or hotelier & managed, modified or cancelled within InHotel

 

 

 

Or email sales@nutecelectrotel.com for a professional consultation!

Contributed by Trevor Naish

On July 17, 2019 Erick Preza represented Nutec Electro Tel in the 26th Annual Richard John Evans Memorial Golf Tournament at the Belvedere Golf & Country Club  in support of the Children’s Wish Foundation of Canada.

 

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The participants enjoyed a fine day and helped raise money for a great cause!

And, there were great sponsors including Mercedes Benz Edmonton West!

Is it time to update your business telephone solution?

What choices are available?

Legacy ISDN based telephone systems are still available, but the higher line rental costs are pushing IT managers to consider broadband-based VoIP solutions that provide better value for the investment. The choice of VoIP and SIP trunking offers increased resilience and flexibility that that will allow the system to change as your business needs evolve.

Major telecom companies still provide ISDN. However, as Internet services become increasingly more robust and reliable, SIP trunking is the fast-emerging technology to support voice services.

On Premise or Hosted? That is the question.

SIP trunking is both cheaper and more flexible than ISDN, making it the sensible choice for your business. The hardest choice is actually whether to choose to maintain an IP-PBX onsite or opt for a cloud-hosted solution instead.

There are pros and cons of both hosted and on-premise solutions. There are some fundamental differences to each of the systems. The move to an IP business phone system is beneficial regardless of which system is ultimately chosen. However, knowing the differences will lead to a better VoIP phone system and a higher level of satisfaction for the all involved.

On Premise:

  • Higher initial cost and set-up cost
  • Lower monthly cost after expenses are covered
  • Ability to use SIP trunks to get lower-cost calls
  • Having a premise system gives user control to create, adjust and delete users as desired
  • The current carrier may not have to be changed
  • Server ownership reduces expenses over time
  • Expansions may result in complicated projects depending upon the provider
  • The technician may need to be called for upgrades and patches on software
  • Loss of power or system failure will result in callers not being able to get through, which stops business operations unless you have a SIP provider

Hosted:

  • Lower initial equipment cost and set-up cost
  • Providers have more resources than users, so new feature sets are possible
  • New feature installation is handled by the provider to avoid confusion
  • Picking and canceling virtual numbers is easy and fast
  • Moving a phone system is easy. IP phone is plugged into a broadband connection
  • Patches and upgrades of the IP system are handled by the provider
  • Loss of Internet or catastrophic event has no effect on operations because calls can be sent to voice mail or mobile phone. This is because of redundancy within an off-site facility that has safeguards including back up power sources
  • Low monthly service cost
  • Easy to add extra lines
  • Upgrades and new features are included
  • Extended features, like conferencing, may come with additional costs
  • Connections and voice quality are a result of Internet connection
  • Loss of Internet results in loss of phone service (settings can be adjusted so that it goes to voice mail or routed to a cellphone)

Considering the positives and negatives for both the hosted PBX and an on-premise IP-PBX, allows a company to determine the best phone system based upon the setup of their organization and what risks they are willing to assume. Companies will benefit from one over the other, so it is a matter of making comparisons prior to choosing which one to have installed.

To find out more about which option is best suited to your business, speak with one of our experts today.

You might want to reconsider getting a guard dog for the sole purpose of protecting your house from intruders. While dogs can certainly be beneficial in the event that someone breaks into your home, they shouldn’t be the only security system you have. Here are five reasons why you should install a security alarm instead of relying on the family dog.

Your dog may not do anything

As not all dog breeds are brave enough to stand up to an intruder, your dog might be one of many that will bark a few times before running away or hiding in a corner. If this is your only line of defense against intruders, then there’s nothing stopping them from getting everything they want and more.

Security systems are fixed to your home

What happens when your dog is out of the house at the vet, on a walk, or playing in the backyard and someone breaks in? Nothing! And your house is left vulnerable for anyone to break into. With a security alarm system that is permanently installed into your home, you don’t have to worry about it going anywhere.

The system will react to emergencies

Even though your dog will be able to alert you and surrounding neighbors to an intruder, they won’t be able to contact emergency services the moment something goes wrong. Having a monitored security system will allow the monitoring company to be notified and dispatch the proper authorities. With a guard dog, you will lose precious time by looking for your phone and calling the authorities yourself.

They can harm a non-intruder

While having a dog that’s on guard or overly protective isn’t a bad thing, you don’t want a dog that’s overly aggressive and trained to attack immediately. You’ll run the risk of them attacking you as you’re coming home from work or biting a friend that’s stopping by. Dog bites can cause a lot of physical and financial strain, especially if it happens to anyone other than the owner.

Or be harmed by an intruder

Countless dogs are injured every year because they were protecting the house from intruders. If your dog is the only line of defense between the burglar and whatever they want, they won’t think twice about getting rid of their only obstacle. Please put your dog’s safety first and install a security system!

Or email sales@nutecelectrotel.com for a professional consultation!

On July 3, 2019 Brent Steeves represented Nutec Electro Tel in the 27th Anniversary Kevin Karius Easter Seals Celebrity Golf Classic at the Belvedere Golf and Country Club. This was a fun day out on the green in support of people with disabilities and medical conditions.

This years Easter Seals ambassador Travis on hole 15 for the celebrity classic !

$104,000 raised!

On June 27, 2019, Steve Grubbe and Trevor Naish represented Nutec Electro Tel in the 6th Annual Alberta Miracles the Marriott Way Golf Tournament at the Red Tail Landing Golf Course. The Alberta Miracles the Marriott Way Golf Tournament is an annual event that raises funds for Children’s Miracle Network. These funds go directly to the Edmonton Stollery Children’s Hospital and the Alberta Children’s Hospital in Calgary.

 

 

Together  $66,529 was raised for the Children’s Miracle Network. This support will truly have an impact on the children and families of  the Stollery Children’s Hospital as well as the Alberta’s Children’s Hospital.

On June 21, 2019, Erick Preza represented Nutec Electro Tel in the Spencer Berezowski Memorial Golf Tournament at the River Ridge Golf Club. This great event is hosted annually by the Great Canadian Group as a benefit for the Stollery Children’s Hospital.

Congratulations to all the participants for another successful tournament!

This event raised $70,047, with over $600,000 raised to date!

On June 20, 2019, Erick Preza and Tyler Forberg represented Nutec Electro Tel in the Canalta Charity Golf Classic at the Dinosaur Trail Golf & Country Club in a benefit for the Drumheller Dragons of the Alberta Junior Hockey League.

 

 

 

 

 

 

Toll Fraud Prevention

What is toll fraud?

Toll fraud is the theft of long-distance telephone service. Toll fraud takes many forms. It is particularly prevalent on phone systems that have not been secured. Toll fraud poses a worldwide problem. Fraudsters can easily rack up many of thousands of dollars in long distance charges before you know it’s happening.

How does it occur?

Fraudsters may attack your telephone system by using various techniques that help them guess the passwords for voicemail boxes. Fraudulent operators access your telephone system if your passwords are easy to guess.

Your responsibilities

Costs associated with calls placed on your phone lines are your responsibility, regardless of whether you authorized those calls or not. For this reason, it is imperative that you take steps to protect your company against toll fraud.

How can you protect your voice system?

Be proactive! Take these important steps to protect against toll fraud. If you do not, it is only a matter of time before you become a victim. Following are some general guidelines to protect your company against toll fraud. We encourage you to take due diligence above and beyond what is listed here.

  1. Toll restriction: International locations are the major destination for toll fraud calls. Block all international numbers and only enable calls to those places that you need to call. If possible, setup passwords for long distance calls. If this is a possibility, change the passwords regularly, and especially when an employee has left the company.
  2. General security: Follow best practices for all security, including monitoring resources for vulnerability, maintaining patches and reviewing logs. Consider utilizing standards-based security add-ons where possible.
  3. After-hours calls: Restrict all outbound after-hours calling.
  4. Limit access: Limit system access to authorized personnel only, even during company business hours.
  5. Passwords: Immediately change the default passwords provided with your phone systems, and include password changes as part of your regular maintenance, and when personnel leave your company. Require complex passwords.
  6. Unused mailboxes and phones: Proactively disable mailboxes and remove all access to outgoing employees immediately. This is not only to protect against retaliation from disgruntled former employees, but also against anyone who may obtain that person’s security information.
  7. External transfer: Restrict call forwarding and call transfer features, especially to external numbers. Program your phone system so that extensions can forward only to known numbers, and restrict all others. Never forward a caller to 901 or 90#.
  8. Software patches: Make sure your phone and voicemail systems are up-to-date and that all current patches have been installed.
  9. Monitoring: Monitor calling patterns and usage on a regular, scheduled basis. High costs can be generated in a very short period of time and will continue until action is taken to stop it.
  10. Block Collect Calls: Block the system from accepting reverse charges on telephone calls – opt for a toll-free number instead.
  11. DISA Numbers: Never publish any phone numbers that could provide direct access to your system (DISA). Change your DISA numbers periodically, and issue a different DISA authorization code for all users. Warn users to never write down their authorization codes.
  12. Invalid Access Attempts: Identify invalid access attempts to your DISA and route them to an operator. Implement DISA ports that drop the line when an invalid code is entered and program your PBX to generate an alarm when an unusual number of invalid attempts are made, and to disable the port after a set number of invalid attempts.
  13. Modems: Eliminate three-way calling on all extensions that use modems. Physically disconnect modems that are not in use.
  14. Firewalls: Restrict access to the SIP port(s) on your PBX to only allow SIP traffic from your provider’s IP address, and block it from any other sources.

Or email sales@nutecelectrotel.com for a professional consultation!