Toll Fraud Prevention

What is toll fraud?

Toll fraud is the theft of long-distance telephone service. Toll fraud takes many forms. It is particularly prevalent on phone systems that have not been secured. Toll fraud poses a worldwide problem. Fraudsters can easily rack up many of thousands of dollars in long distance charges before you know it’s happening.

How does it occur?

Fraudsters may attack your telephone system by using various techniques that help them guess the passwords for voicemail boxes. Fraudulent operators access your telephone system if your passwords are easy to guess.

Your responsibilities

Costs associated with calls placed on your phone lines are your responsibility, regardless of whether you authorized those calls or not. For this reason, it is imperative that you take steps to protect your company against toll fraud.

How can you protect your voice system?

Be proactive! Take these important steps to protect against toll fraud. If you do not, it is only a matter of time before you become a victim. Following are some general guidelines to protect your company against toll fraud. We encourage you to take due diligence above and beyond what is listed here.

  1. Toll restriction: International locations are the major destination for toll fraud calls. Block all international numbers and only enable calls to those places that you need to call. If possible, setup passwords for long distance calls. If this is a possibility, change the passwords regularly, and especially when an employee has left the company.
  2. General security: Follow best practices for all security, including monitoring resources for vulnerability, maintaining patches and reviewing logs. Consider utilizing standards-based security add-ons where possible.
  3. After-hours calls: Restrict all outbound after-hours calling.
  4. Limit access: Limit system access to authorized personnel only, even during company business hours.
  5. Passwords: Immediately change the default passwords provided with your phone systems, and include password changes as part of your regular maintenance, and when personnel leave your company. Require complex passwords.
  6. Unused mailboxes and phones: Proactively disable mailboxes and remove all access to outgoing employees immediately. This is not only to protect against retaliation from disgruntled former employees, but also against anyone who may obtain that person’s security information.
  7. External transfer: Restrict call forwarding and call transfer features, especially to external numbers. Program your phone system so that extensions can forward only to known numbers, and restrict all others. Never forward a caller to 901 or 90#.
  8. Software patches: Make sure your phone and voicemail systems are up-to-date and that all current patches have been installed.
  9. Monitoring: Monitor calling patterns and usage on a regular, scheduled basis. High costs can be generated in a very short period of time and will continue until action is taken to stop it.
  10. Block Collect Calls: Block the system from accepting reverse charges on telephone calls – opt for a toll-free number instead.
  11. DISA Numbers: Never publish any phone numbers that could provide direct access to your system (DISA). Change your DISA numbers periodically, and issue a different DISA authorization code for all users. Warn users to never write down their authorization codes.
  12. Invalid Access Attempts: Identify invalid access attempts to your DISA and route them to an operator. Implement DISA ports that drop the line when an invalid code is entered and program your PBX to generate an alarm when an unusual number of invalid attempts are made, and to disable the port after a set number of invalid attempts.
  13. Modems: Eliminate three-way calling on all extensions that use modems. Physically disconnect modems that are not in use.
  14. Firewalls: Restrict access to the SIP port(s) on your PBX to only allow SIP traffic from your provider’s IP address, and block it from any other sources.

Or email sales@nutecelectrotel.com for a professional consultation!

 

IP, digital, analog, telco, hosted, on premise, mobility and call centre, opex, capex…

Confused? Nutec can help!

For requirements ranging from basic small and medium telephone systems to full scale enterprise deployments with unified communications and collaboration, our team will design the appropriate end-to-end solution for you. These may include premise-based systems, hosted systems, or a combination of these.

Custom Designed for your Business and Your Budget

  • Our objective is to become a long-term trusted member of your technology team.
  • Not just the right features and solution, but also the right pricing model. More and more customers are wanting flexible monthly pricing models with price certainty and guaranteed service.
  • Technology changes rapidly as we know and by being a part of your team we can help manage and plan for your businesses changing needs.
  • We can offer information on new or different technology and focus on the big picture for your communication.
  • Started in 1977, Nutec Electro Tel, with its group of professionals, offers voice and security technology products and services to clients from Vancouver Island to Newfoundland.
  • Our clients span from small and medium to enterprise organizations.
  • Our solutions continue to fit businesses in education, government, health care, hospitality, manufacturing, commercial and retail.
  • With offices in Calgary, Camrose and Edmonton, augmented by strategic alliances, such as the NEC Dealers Association, across Canada.
  • Nutec Electro Tel can meet clients’ needs from system installations, upgrades, repairs, maintenance and service.
  • Our partnership approach includes a comprehensive support plan including ongoing training, management, governance and call centre expertise.
  • By developing a deeper understanding of our clients’ business, we can offer appropriate solutions in a timely manner.

We take pride in keeping open minds, listening carefully and developing an understanding and appreciation of the culture, strengths and challenges of those with whom we work.

Partnering with Nutec

Nutec understands the Telecommunication technology life cycle and resources required for a flexible Telecom Solution which is easily managed without being an ongoing burden to internal IT resources.

With this in mind, Nutec works with you from design to installation and then through ongoing operation to establish a partnership which will augment your internal management of the system as required.

If you are looking to upgrade any of your business technology systems, require a new system, require a quotation or additional information on our products and services, please contact us now to start the discussion.

Contributed by Trevor Naish

Voice Documentation

Protect your business, your employees, and your customers.

Productivity
Call reporting and recording can be used to monitor productivity as well as misuse of time and phone lines.

Cost Recovery
Some businesses can bill for their specific phone usage. Law firms are great examples of this type of business.

Customer Care
Traffic reports are useful to ensure customer care standards are adequately being met.

Revenue Generation
Phone calls can be tracked to generate revenue. Care facilities are a great example of this type of application.

Quality Control
Record and monitor the quality of calls to ensure that every phone call is being taken care of to your company’s professional customer service standards.

Performance Review
Call Records can be analyzed to improve agent performance and share relevant information with colleagues.

Compliance
Many businesses are required to comply with regulatory requirements regarding sensitive information.

Dispute Resolution
If an issue is to arise between employee and client over the phone, the call record can be easily extracted and analyzed to help resolve the dispute.

Voice documentation is available for analog, digital and VoIP business communications platforms. Integration into your existing telephone system is not only necessary, it is easy to do.

The advantages of using voice documentation are abundantly clear. When documenting all phone-based communications with your customers you can control liability threats, improve employee performance, enhance the quality of your client interactions and develop an archiving tool all in one shot. Voice documentation is a simple way to ensure that your employees feel protected and knowledgeable at all times, enabling them to consistently deliver a better customer experience.

Or email sales@nutecelectrotel.com for a professional consultation!

Contributed by Mike Szakacs

Any business with multiple offices is coping with the increasing cost of inter-company travel. Many are turning to video conferencing as a substitute. The most successful implementations discover this has a positive impact in a number of areas. These may include cost reduction, carbon emissions reduction, improved productivity, speed of decision-making, and employee work-life balance.

Reduced travel expense has often been touted as the major factor in decisions to invest in video conferencing systems. It costs a lot of money and a lot of time to travel to meet people. Imagine that you have to conduct an important meeting for your company with different people who are dispersed over different places in the world, thousands of miles apart. To bring them together around a table, you need to consider and deal with so many hassles: travel expenses, availability of flight seats, visas, availability of participants at the scheduled time, accommodation, food etc.

On the other hand, some say video conferencing can actually be more efficient than regular face-to-face conferences since the meetings often have a defined start and end time with people calling in from different locations, so a more focused discussion and less chitchat is likely. And, the organizing can be done over email or instant messaging.

Since most communication is nonverbal, video conferencing fills a huge gap that has long existed within organizations using audio alone. A video conference helps managers, knowledge workers, salespeople, and customer-service employees to better convey and understand information that is being shared within projects or engagements.

Sample uses for Video Conferencing

  1. Convene impromptu meetings between co-workers.
  2. Utilize video interviews for recruiting.
  3. Enable your IT help desk to remotely diagnose problems.
  4. Empower the sales team with video sales presentations.
  5. Enhance the results of project meetings.
  6. Effectively administer your business remotely.
  7. Use for courtroom testimony of somebody who does not wish to appear face-to-face.

Exploring the options

There are a number of options from which to choose your video conferencing platform.

1.  Web Real Time Communication (WebRTC)

WebRTC enables peer to peer video, audio, and data communication between two web browsers. This allows for video calling, video chat, and peer to peer file sharing entirely in the web browser, with no plugins.

WebRTC is currently supported by Google Chrome, Mozilla Firefox, and Opera

Why WebRTC is so important for Unified Communications! It is an open standard based on HTML5 and JavaScript. … WebRTC enables many different ways of communicating and collaborating including voice, video, data transfers and even screen-sharing.

When face-to-face meetings are not practical, WebRTC may be the best option available for your video communication. It’s easy and quick to setup while retaining the personal touch and keeping your participants engaged. Will this be your next choice?

2. Collaboration Meeting Manager (CMM)

Video is an amazing connection and collaboration tool. Delivering successful objectives in communication and collaboration involves ensuring that users have the right tools to connect when and where they want. An easy to use, reliable and secure service is a key component. Within the service there could be the requirement for audio connections, video conferencing, file sharing, whiteboard, being able to connect with others who may be using other services, and much more.

This sophisticated voice, video and web collaboration solution is integrated within the NEC UNIVERGE 3C software platform. It equips your employees with the tools they require to improve efficiency and stay informed. Further, it lowers spending by reducing the need for travel.

  • Improves teamwork among colleagues in geographically dispersed locations
  • Enables real-time sharing and exchange of information between co-workers and customers
  • Provides quick and easy scheduling and access to meetings
  • Offers a multi-party video-conferencing display to enable viewing of meeting participants
  • Enables the ability to share Microsoft® Office® documents, PDFs, pictures and videos plus more
  • Offers white-boarding collaboration
  • Reduces travel costs through enhanced collaboration capabilities
  • Increases employee efficiency and productivity
  • Operates across premise, cloud or hybrid environments

3. Room-Based Video Conferencing

Room-based video conferencing solutions are usually hardware solutions that are installed, fixed and configured in your boardrooms or meeting rooms.

Room-based video conferencing comprises of an endpoint unit, which communicates over the standards based protocol, H.323, for communication across IP networks. This means that your unit would be compatible to communicate with most other video conferencing solutions on the same protocol.

They require no additional software or hardware, as the codec is the hardware that communicates with other endpoints and transmits video data and signals.

Pros:

  • All-in-one system that does not require additional software or hardware
  • Host a conference directly from your standalone unit
  • Advanced technology which reduces bandwidth usage and stabilizes video transmission

Cons:

  • May require installation or IT management
  • Fixed solution – not portable

Take Action Today

Call Nutec Electro Tel today to discuss your video conferencing options!

PLEASE HOLD

Have you ever called a business, started explaining what you wanted and been put on hold? Then when the reception picked up your line again you had to start at beginning? Sometimes you may have been put on hold multiple times. This is stressful! Stressful for you and the receptionist or person trying to assist you at the other end.

CUSTOMER CENTRIC STRATEGY

Today many businesses are focused on their customer, as they should be. One thought is that the customer wants to be answered by a live voice which is true, but they also want to be helped as quickly as possible in a non-stressful interaction. Answering the same call multiple times, putting callers on hold repeatedly and stressing out both ends of a conversation are not customer centric actions.

IF YOU CAN’T MEASURE IT, YOU CAN’T MANAGE IT

How many calls do you get a day? If you have multiple people answering calls, are they equally efficient? Do you need more staff answering at different times? How much time do callers spend on hold? How many callers hang up before achieving the goal of their call?

CALL CENTRE SOLUTIONS

You don’t have to be an airline to be a call center. If you have people calling your business, you have a call center. Maybe they are calling by email or text. Still a center where these calls are received. You also don’t have to be a large business to use technology in your call centre to improve interactions with your customers or improve conditions for your staff. If you have times of the day with more callers than people to answer the calls you could benefit from a more formal solution.

CUSTOMER CENTRIC TECHNOLOGY

Queuing calls when all your staff are occupied speeds up the actual call. Your staff do not spend time listening to partial requests. On hold messages can give some callers the information they wanted or direct callers to your web page or other service options. Visual displays let secondary or supervisory staff know that there are more calls waiting. Measurement lets you know if you are improving and meeting your goals. Staff are more relaxed because they don’t not hear phones ringing all the time and they are focused, one on one, with each individual call.

TAKE ACTION TODAY

Nutec helps plumbers, IT firms, municipalities, doctors, dentists and help desks with call centre technology, advice and solutions.

Watch this 7 minute video on call centre technology https://www.youtube.com/watch?v=hZlpIi4t5Fc

Call Nutec (800) 898-3336 for a discussion about your call centre.

Submitted by Trevor Naish

Nutec Electro Tel in the Community

On Saturday, May 25, 2019 Nutec Electro Tel participated in the Camrose Open Door Association Charity Golf Tournament. Chris MacKay, Brent Steeves, Myles Steeves, and Erick Preza were our team members at this event!

The Camrose Open Door Association is a regional non-profit organization that offers support services and hope to youth in need between the ages of 11 and 24. The Open Door offers support, effective services, and a safe place for youth in need to grow and transition into successful adulthood, becoming contributing members of the community.

In the recent years, fiber optics is steadily replacing copper wires.

Fiber optics is a better and apt means of transmitting communication signals. Today, fiber optics cable span across long distances between local phone systems. In addition, it also serves as the backbone for many networking systems including:

  • Telephone systems
  • University campus
  • Office buildings
  • Industrial plants
  • Electric utility companies
  • Internet connectivity

Why Fiber Optics?

Because of the Low loss, high bandwidth properties of fiber cable they can be used over greater distances than copper cables, in data networks this can be as much as 2km without the use of repeaters. Their light weight and small size also make them ideal for applications where running copper cables would be impractical, and by using multiplexors one fiber could replace hundreds of copper cables.

The gap between the unfilled growing needs of the telecommunications industry and the growing demands for more bandwidth created a huge opportunity for fiber optics to make a breakthrough in performance and cost.

In many ways, the telecommunications industry was adopting much of the technology that had been deployed in submarine fiber optic systems for years. Submarine fiber optic systems, which must run for thousands of miles underwater, have always been on the leading edge in terms of the largest possible capacity and the longest possible transmission distance on a single fiber as well as the highest possible reliability.

Until the Internet created a need to dramatically increase the capacity of terrestrial systems, most of the technologies associated with leading edge submarine fiber optic systems had been largely ignored by the telecommunications industry.

In the late 1990’s, many large telecommunications equipment suppliers recognized the huge financial opportunity that was looking for greatly expanded capacity and distance on the fibers that they already had deployed. However, most of the new systems that were being developed tended to be evolutionary, rather than revolutionary.

The new systems that many of the telecommunication equipment suppliers conceived would increase the capacity by a factor of eight or perhaps sixteen and may double the maximum distance to a few hundred kilometers.

Interested in more information on fiber optics and related topics? 

Call 1-800-898-3336 or email sales@nutecelectrotel.com.

Contributed by Erick Preza

Tracking assets is a vital task for any business.

Keeping track of your most valuable assets including your employees, equipment, and fleet is a concern for many businesses today. To help track these, many companies are turning to GPS Tracking Solutions.

You may notice that there are as many available systems as there are flavours of ice cream. The following will help answer some of the questions and give you a starting point.

Common Myths and Misconceptions:

  • It is too Expensive – A misconception; in most cases it is very affordable. And some Insurance Companies even offer a discount if you install a tracking system.
  • It’s only for Big Companies – People and equipment are valuable to any size Company.
  • Fleet Tracking is complicated and hard to install and use – These days, if you can operate a computer, you can use it. Also, some installations can even be done by the owner’s staff.
  • We don’t have time to implement the system – The system can be implemented around your schedule. Furthermore, training for your key staff may be arranged for the same time.
  • All Fleet Tracking Systems are the same – Not all Systems are created equal, the secret is to look at your needs and then choose a flexible system to grow with your needs.
  • I can track my Employees through their Mobile Phones – while it can provide you with location, it can’t provide you with many of the other important features.

Fleet Tracking Improves Your Business

In a tough economy, it helps to have an edge. Companies are beefing up their services in order to compete. When your business depends on the reliability of the vehicles you operate, an effective way to improve customer service is to improve your ability to monitor your equipment. One of the primary ways companies monitor their property and improve transportation services is through GPS vehicle tracking.

Companies that rely on ground transportation use GPS tracking for business vehicles. Service companies use business GPS tracking for communication and planning. Companies that deliver goods, whether long distance or across town, use GPS tracking to find efficient routes and keep customers informed. What’s more, companies of all types use vehicle tracking to keep a closer eye on employee activities.

What can I get from Basic Tracking?:

  • Live Tracking: know where your People and Fleet are at all times.
  • Notifications and Important locations, know when certain problems occur where you might need to provide assistance.
  • Travel History: see where and when things have happened to your Fleet.
  • Analystics and Insights: Glean the information and see where your can save on fuel or change routes to be more efficient.
  • Above all, it helps meet the Lone Worker Saftey Regulations.

Benefits

  • GPS tracking makes it easy to monitor your employees. A discreet device lets you spot unusual driving patterns, such as unplanned stops or routes that deviate from planned routes, so you can take action.
  • GPS tracking for business vehicles facilitates communication with your customers to let them know of any delays in meeting your scheduled commitments.
  • Your business benefits from using GPS tracking for planning service and deliveries. So, you can figure out the best route and view real-time updates about traffic and weather along your routes.

Summary

  1. Safety: Tracking vehicle activity improves driver behavior. GPS tracking in company vehicles makes for better drivers: Fewer occurrences of speeding, hard braking, hard acceleration and sharp turns leads to fewer speeding tickets, fewer accidents, lower maintenance costs, and lower insurance premiums.
  2. Security: Fleet management improves operational efficiency. Maintenance costs are minimized by on-time service. Flag incidents of speeding, excessive idling or aggressive driving. This lets you identify and correct inefficient driving, thereby reducing fuel costs and wear-and-tear on company vehicles.
  3. Efficiency: Real-time tracking makes fleets secure. Eliminate unauthorized usage, side-jobs and moonlighting — ensuring that your fleet is always working for you, and only you.

 

With the many Tracking Systems available, Nutec Electro Tel can confidently meet your needs. We offer a selection of systems that provided the flexibility to grow and expand with Your Business.

Interested in more information?

Or email sales@nutecelectrotel.com  and ask for a free demonstration!

GPS Tracking Solutions

Contributed by Wade Miller

To manage or not to manage – that is the question!

Many organizations are considering cloud or hosted solutions for various parts of their IT infrastructure. Some are even considering outsourcing the entire function of IT.

How does voice communications fit into this growing trend? Hosted voice solutions can provide attractive price and ease of management. In today’s complex unified communications environment there are some pitfalls. The basic architecture and connectivity of the hosted model is often limited. It does not allow for many features and devices that are considered basic and necessary by most users. Components not generally supported in a hosted voice offering may include: digital phone sets, analog devices and faxing. Features commonly desired like music on hold, overhead paging and wireless handsets may not be normally offered in a hosted environment.

Each organization needs to determine whether their telephone infrastructure can be managed internally or whether it’s more cost effective and convenient to outsource the management to a service provider.

IP Telephony is an ideal solution when replacing an aging and/or obsolete PABX.

Additionally, there are many advantages of adopting a managed telephony service, including:

  • Reduced staff costs
  • Improved service levels
  • Smooth infrastructure maintenance and upgrades
  • Access to latest technology
  • Improved capacity management and flexibility
  • Reduced cost of ownership, including call costs, maintenance, management, & upgrades
  • Enterprise service levels and uptime
  • Visibility of costs, SLAs, features and technology

Nutec Electro Tel offers a Managed Communications Plan combining the attractive pricing and ease of a hosted solution with multi-device support and full features of a traditional telephony system, on site with more control, better management, and better reliability.

  • Budget Certainty
  • All the latest unified communication features
  • Desktop device of your choice; IP, digital, analog, softphone, remote IP sets
  • Voice mail with integration to email
  • Cellular smart phone integration
  • Data switches required to support IP phones
  • Music & Message on hold
  • External paging interface
  • Battery backup
  • Offsite Disaster Recovery/Redundancy options
  • Multisite support and networking
  • Full on-site maintenance coverage including parts and on-site labor
  • Remote moves, adds and changes

Available products and services include:

  • Telco network costs (may be bundled with Managed Communications Plan upon request)
  • Customer premise wiring
  • External paging amplifiers and speakers

Helping you select and fund rapidly evolving technology.

Interested in more information? Call now: 1-800-898-3336 or email sales@nutecelectrotel.com to arrange a complimentary needs analysis.

Managed Telephone Solutions 

A smart business has a good product, hires qualified employees, and has a good marketing strategy.  In addition to protecting against outside threats, video surveillance offers a number of advantages that can safeguard your assets.

Check out some of the top reasons you should get quality video surveillance for your company:

  1. Protection from thieves

This is one of the most popular reasons for installing video surveillance in any business. Visible security cameras can deter potential thieves from stealing or from vandalizing your property because they worry they’ll be caught. You are a lot more likely to catch them if you have the incident recorded on video.

  1. Protection from internal damage

Many hidden threats don’t always come from the classic image of a bad guy in a black mask. Lots of threats are internal and can come from your own employees. Video surveillance can help you identify any employees who are stealing from you, or who aren’t honestly reporting the facts.

  1. Increased compliance

With 360-degree vision, video surveillance is essential for dangerous workplaces. It can help ensure that every employee adheres to federal and provincial protocols. By ensuring compliance with the rules, you avoid fees and keep your business protected.

  1. Increased savings

Getting video surveillance can help you save money and cut business costs. Having video surveillance is cheaper than having security guards on every floor. Additionally, analyzing video footage of your building can help you to identify areas that aren’t being used as much or spot other areas where money is being wasted.

  1. Evidence in disputes

If there’s ever a business disagreement, video surveillance can offer recorded footage that reveals the facts. It’s an objective way of reviewing the event to see what really happened.

  1. Employee protection

Even if you do a great job managing your business, your employees may still face some dangers. Occasionally work injuries may happen, especially if you work in construction or in a warehouse setting. Video surveillance can monitor what happens so you know the facts, and you can review the video to make changes and increase safety for the future. And finally, rather than sending more employees into a dangerous workplace to monitor compliance, you can manage the area remotely. Your employees will also be protected against sexual harassment and other forms of bullying and misconduct.

Interested in more information?

If you’re ready to keep your business safe and your revenue skyrocketing, call 1-800-898-3336 or email sales@nutecelectrotel.com.

Keep Your Business Safe with Video Surveillance

Contributed by Erick Preza