The printing press was the big innovation in communications until the telegraph was developed. The telegraph allowed instant communication over vast distances for the first time in human history. Telegraph usage faded as radio became easy to use and popularized; as radio was being developed, the telephone quickly became the fastest way to communicate person-to-person.

The early phone systems were mechanical devices that provided basic communications features serving a small number of phones and telephone lines, having very simple call handling capabilities. For example; to place a call on a specific line you pressed the corresponding button and dialled. If you received an incoming call on a specific line that specific line button would light up on your phone, your phone would ring, and you pressed that specific button to answer the call.

Introduced in the 1960s, the PBX systems, or Public Branch Exchange, were larger systems providing phone service to hundreds of telephones and telephone lines. PBXs were more sophisticated providing powerful features such as dialling plans that routed numbers to specific lines based on the numbers dialled, and grouping several telephone lines under one button on the telephones.

Over the years, advancement in technology for telephone systems went from relays and wire to computer chips and software. You still need wire today, just not as much! The advancements in technology increased the capacities, capabilities, and features of telephone systems in general. The Key Systems became more advanced and powerful, rivalling the features that were once only available on the more expensive and larger PBX systems. Now Key-Systems had dialling plans and could group several telephone lines under one button.

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Today, office phone systems can be built using VoIP (Voice over Internet Protocol) as well as PBX methodologies. A budget-friendly and feature-rich PBX system or VoIP system is the ideal solution for a growing small business that needs a system to grow with it. They offer all the features a business needs to manage their calls and time. They can also make a business appear bigger than it actually is and assist callers by creating multiple departments and extensions.

Here are some ideas on how to get the most out of your phone system:

Companies Receiving High Call Volumes

Phone systems can handle high volumes of calls efficiently without requiring additional staff to answer incoming calls. Callers to your business will not receive a busy signal and every phone call will be answered and transferred correctly.

Companies with Multiple Offices and/or Remote Employees

Phone systems are able to forward phone calls to employees in their home offices or in other parts of the country. Calls can also be forwarded to employees on the go via their mobile devices.

Companies with Call Volumes that Vary

Companies that have call volumes that vary will want to ensure that every caller gets through. Instead of having to hire and train additional temporary staff to manage the additional call volumes. During busy and unpredictable periods a system can very easily handle the varying call volumes.

Cost Saving Benefits

The cost of a phone system with an automated attendant is much less than the expense of employing someone to answer incoming calls. There’s no need to go through the recruiting and screening process, the training process or salary and benefits to pay. A phone system operates around the clock to ensure all calls are properly directed.

Different Types of PBX Phone Systems?

A PBX or VOIP phone system for a small business should not be considered a one-size-fits-all solution. This is why every system is customizable with a choice of features.

Below are a few different types of systems to select from:

Traditional PBX System

A traditional PBX system utilizes landlines to transfer callers to the different departments or extensions. As this system requires landlines, a business will be required to install various pieces of equipment and pay more expensive costs, including for long-distance calls.

IT services will be needed for these systems to maintain them and to make any changes. Including extra phone lines can be challenging and a business might be limited to the total number of lines they can install.

IP PBX System

Instead of utilizing landlines, an IP PBX System utilizes Voice over Internet Protocol (VoIP). This means calls are made utilizing an internet connection which can reduce the expense of making long-distance calls.

A potential disadvantage of an IP PBX System is that it needs the installation of a network and to be maintained, which can be expensive. As long as a business has plenty of bandwidth it is easy to add additional phone lines.

Hosted or Cloud PBX System

There’s no need to install any equipment when it comes to a Hosted VoIP PBX system. These systems are operated by a service provider off-site, and all a business needs to do is request the PBX phone service needed and pay the monthly fee for it.

This type of system tends to be feature-rich and budget-friendly. It is one of the most popular choices with small to medium businesses as there’s no requirement for complicated equipment and no need for maintenance fees.

Contact us now to learn about the benefits and potential savings for your business. Please call 1-800-898-3336 or email sales@nutecelectrotel.com

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Contributed by Erick Preza

Go Mobile with MLC

Mobile devices are becoming the primary communications method for most of today’s on-the-go workforce.

Along with the expanded use of mobile phones for business comes the challenge of remaining connected and effective, without the functionality of a networked telephone.

The Multiline Client provides the power of having the functionality of NEC’s desktop phone through Apple and Android mobile devices. In addition, it gives your users access anytime, anywhere – enhancing and streamlining voice communication. With a single number to reach, customers and colleagues can easily contact users. For instance, an employee can have both their desk phone and their MLC ring simultaneously. Let’s say they answer at their desk, but need to run to a meeting outside of the office – simply transfer to their mobile device without interrupting the call.

MLC Mobile delivers a full multiline, self-labelling desktop telephone user experience. A familiar NEC desktop telephone intuitive interface supports 32-line virtual buttons along with features such as

  • Transfer
  • Park
  • Conference
  • Bluetooth capability

Customizable soft keys and ring tones allow for the employee to meet their individual requirements and preferences, just as they would be able to program on a desktop telephone. Call history logs incoming, outgoing, and missed calls, so the user can easily make callbacks and add contacts to their directory.

This client operates internally on your corporate Wi-Fi network, and outside of the network on a reliable VPN connection.

Contact us now to learn how this enhanced feature can benefit your business.

Telephone systems Edmonton

A vacation is something you wait for all-year-round and the last thing you want to do when the day finally arrives is to worry about your home; wondering whether you closed the upstairs window or the garage door is all too common. 

The good news is these worries can go away with the use of smart home security, which will allow you to take care of things even when you’re away. Through your phone and alarm app, you can eliminate the following worries so they don’t ruin your vacation:

  1. Any concerns related to your home can get tossed out the door because smart home security will notify you if you forgot to lock your front door or didn’t close the garage and the best part is that you don’t have to rush home. You’ll also have the peace of mind knowing that a professional security company is monitoring your home, which is such a relief for travellers. Should your home become a target for burglars, your smart home security system will alert the professionals located at your service providers’ monitoring station so that they can notify the local police.
  2. Worrying about your pets will no longer be a concern because whenever you miss them or want to check in on them, the indoor security cameras will easily allow you to take a look. You will also be able to know exactly when your pet sitter enters your home because you can provide them with a temporary entry code that unlocks your front door and sends you an alert. Even if they were to lose the code, you would have the ability to unlock the door right from your phone.
  3. If a package you’ve been expecting arrives while you are away, you don’t have to worry about it being stolen or sitting on the doorstep, which would be an obvious sign that no one is home. With your smart home security app, you will be notified when your doorbell rings and you can open the camera setting which would allow you to have a quick conversation with the driver to let them know you’ll be unlocking your front door so they can leave the package inside. Once they do, you can lock your door and continue enjoying your vacation. 
  4. Sensors in the alarm system can spot problems related to water and notify you if you need to call a plumber so that you don’t come home to a flood. It even has the ability to trigger a water shutoff or set your thermostat back and notify the right stations if your smoke detectors become activated. 

Nutec Electro Tel can make all of your worries disappear through their smart home security, alarm and telephone systems. They will ensure you spend a lot more time having fun while travelling and a lot less time worrying, so give them a call today!

Front Desk Assistant

 

Improve your visitor experience with NEC’s Front Desk Assistant (FDA)

You can take the visitor management and customer experience to new levels with NEC’s Facial Recognition technology. The FDA features serve to enhance the visitor experience for all types of businesses.

In today’s security-conscious environment, most businesses will track and monitor visitors and keep a record of their time spent on the premises.  NEC’s Front Desk Assistant application transforms your visitor’s experience. With FDA at your receptionist desk, a visitor simply walks up and the application guides them through the process of checking-in/out step by step.

The complete solution includes:

  • Front Desk Assistant application software
  • Option to customize with your business logo
  • Integrated facial recognition software
  • A badge printer

The visitor check-in and out process is streamlined by integrating with NEC’s facial recognition, validating the guest, and automatically processing them.

Host Alerts

Hosts no longer have to wait in the lobby for their visitors.  The FDA will notify the host when their guest arrives.  By not wasting time in the lobby employees will be more productive.  The notification also includes a photo of the visitor to help you identify them in a crowed lobby.

Reports

The Front Desk Assistant records all visitor entries and lets you easily download a detailed report in Excel. You are able to keep a history of all visitors that even includes their picture.

For more information on the Front Desk Assistant or the benefits, you can realize from the FDA solution, please contact us today:

2 Way Radios Calgary

A survey in 2012 found that 60% of burglars skip a home if it has an automated home security system. Those who entered unawares fled as soon as they realized there was a home security device installed to alert the homeowners and authorities. 

Sensors and smart devices work wonders to protect your home when you’re not around. If you have children with a nanny, ailing seniors or a sick pet at home, modern technology allows you to keep an eye on them when you are not around.

Electronic home security devices discreetly monitor activity patterns and alert you to emergencies, such as health issues or burglary, before they worsen so you can take action right away. The devices collect data about regular behavioural patterns over several days and weeks and is quick to pick up any change as soon as they sense it, thanks to advanced technology. For instance, if a senior in your home leaves the bed at a certain time and has their medication at a prescribed time, the security device will alert you in the event of an unexpected delay so you can rush in and check up on them.

The tools empower you with greater control when you are away, so you enjoy greater peace of mind. If your parents live independently, you can install the devices in their home so you can keep an eye on them remotely. 

Cheaper than Surveillance Cameras

  • Home security systems cost less than surveillance cameras, although they are integrated with more advanced technology. 
  • They protect your belongings and valuables. Burglars look for expensive jewellery, cash, electronics and drugs. In the event of a break-in, you are alerted at once so you prevent your home from being ransacked. If they cut the phone line, for instance, you will be instantly alerted.
  • A home security system integrates seamlessly with other electronic home security devices, such as door locks, smart lights and smart thermostats. 
  • You can connect the security devices to your smartphone, tablet or computer that allows you to access your home remotely from virtually anywhere in the world. Whether you are on a business trip or cruise, your home will be protected 24/7.
  • Some devices have motion sensors so you are notified of emergencies at once.
  • Wireless home security systems ease things when you move into a new home because they are simpler to set up. It allows you to work through your smart home app so you can do without Wi-Fi. 
  • There are fewer chances of experiencing loss from fire, water damage or floods because you alerted instantly. This also means fewer insurance claims.
  • You can keep an eye on school children who come home before you or keep an eye on your pet when you are out running errands. 
  • If someone rings the doorbell, you know who it is before opening the door. 
  • You can put up a display sign saying there are security cameras around the one you install them to keep burglars away. 

Nutec Electro Tel: Custom Designed Smart Home Security Devices for Your Home and Business 

Looking to install a smart home security system or upgrade to a new, more advanced one? Please contact us to arrange a no-obligation consultation.

Digital radio is the future of radio broadcasting. More and more people are upgrading from analog to digital two-way radios, not because they are new but because they are useful. Digital radios have far clearer reception than AM/FM. There is no static, background noise and the digital signal allows for more stations with similar bandwidth. 

Advantages of Digital Radios

Advanced digital radios allow vibrant image displays on built-in screens and recording facilities. Whether you are listening to weather information, global news or albums, display images keep you engaged to the radio content for longer. If you miss your favourite program, your digital radio allows you to record and play it later or even pause and play if you are interrupted by a phone call. It has enhanced the listening experience and sound technology to the next level. 

 

Quite like digital TVs, the biggest advantage with digital radios is that the reception is either perfectly clear or not at all. What you need to purchase is a digital radio receiver or DAB+ receivers (Digital Audio Broadcasting). You will find them at electronics retailers or online stores. 

Why Some Companies Prefer Analog to Digital?

While many companies have moved to fully integrated digital radio systems, there are many businesses that have chosen to stick with analog radios since they function well for small scale operations. 

Digital two-way radios are lesser understood or too advanced for some, so they shy away. Another primary reason is the expensive cost that makes them unaffordable for many. It’s simply cheaper to stick with the older analog model. It’s also challenging for others to upgrade to advanced models if they are digitally challenged.

Why Should You Upgrade to Digital?

There are four main reasons to upgrade to digital radio:

  1. Sound quality – The sound is sharper, less distorted, and eliminates background static. So even from a distance, the sound is sharp and clear. 
  2. Higher security – They are more secure than analog radios. You can add encryption so your two-way conversations to avoid being overheard by a third party. 
  3. Manage calls – You can call a single contact instead of always having to call a group, giving you more control. 
  4. Text messaging facility – Yes, you heard right. Digital radios help you send and receive messages with text messaging tools so you have more options for better communication. 

What you need to choose are digital radios that operate on the same frequency as your current radio. There are new models that can operate in analog mode. If both old and new models operate in the same mode, your investment goes further. 

Garnish your new digital radio with compatible accessories. Those that don’t require batteries, for example, turn out more cost-effective in the long run because you save on battery expenses.

Nutec Electro Tel

Planning the transition? Call Nutec Electro Tel. We are technology with a human touch. Budget considerations are part of our philosophy. Our advanced, state-of-the-art digital radios are offered at competitive prices. Browse through our website to see what else we have to offer.

The Impact of 5G

5G networks will potentially transform the way business is conducted through internet markets.

The fifth-generation wireless technologies (5G) promises exciting new services and will impact AI, IoT, media convergence, and create new milestones in connected devices. The 5G technology will provide a higher peak data rate and much greater reliability than its forerunners.

It may be a while before 5G becomes common place. However, it is important to be aware of the technology and what features may be suitable in the future.

What are the pros and cons of 5G?

  • More bandwidth will be available, so devices will run faster.
  • With more bandwidth available, you will be able to use this bandwidth to do more with your smart devices, making them more versatile than ever before.
  • On the flip side, more bandwidth results in less coverage, requiring more cell towers.
  • As this frequency is rolled out, time will tell whether issues will arise with sending and receiving signals.
  • The 4G LTE networks have a peak delivery speed of 100 Mbps while 5G has a peak rate of 20 Gbps. This will provide quicker download for large files and seamless video transmission.
  • Physicians express concerns about the potential negative health effects of 5G radiation. Others argue that 5G frequency is harmless to human bone and tissue.
  • A new series of network security issues are emerging, so monitoring for malicious activity is also critical.

The World Health Organization states that: “Considering the very low exposure levels and research results collected to date, there is no convincing scientific evidence that the weak RF signals from base stations and wireless networks cause adverse health effects.”

Meanwhile, let’s be cautious and keep an eye on developments as this technology proceeds.

For a no-obligation consultation, speak with one of our experts today:

Telephone systems Edmonton

or email sales@nutecelectrotel.com to arrange a complimentary appointment.

Prioritize Security

 

Businesses looking for an integrated security

and surveillance solution can find a daunting range of choices.

Following are key elements to consider while selecting the security and surveillance solution that best meets your needs:

  1. Clarify your objectives

Why do you need a new security and surveillance system? How will it be used to benefit your business? Be specific about what better security means to you.

  • Prevent loss from customer theft?
  • Prevent internal loss from employee theft?
  • Protect property perimeter?
  • Protect production process?

This will help point to some specific hardware requirements while not deploying functionality that you don’t need.

  1. Review your data storage

High-resolution network camera systems create a lot of data. This needs to be streamed and stored. How might this impact your existing infrastructure?

  1. How will you measure ROI?

Security expenditures need to generate a return just like other business investments and expenses. Look at what that return looks like for your business. Accordingly, determine how much you are willing to invest based on that. Some of this may be tangible while others may be intangible. Check with your insurance provider to determine if insurance premium savings may be available.

  1. List your priorities

With an established view of your essential features and the budget you have available, you can make an objective choice about what is a must-have versus nice-to-have.

  1. Plan for the future

Consider your current needs and budget while taking into account the ability to adapt as your business needs change. By evaluating these factors, you can make an informed decision on which solution is a justifiable investment.

Do you have plans to open new offices? What are your annual growth projections? Will you be employing new people? Your system needs the flexibility to accommodate these changes.

For a no-obligation consultation, speak with one of our experts today:

Telephone systems Edmonton

or email sales@nutecelectrotel.com to arrange a complimentary appointment.

Phone System Shopping List

Is your phone system outdated and inadequate for meeting your needs?

Legacy phone systems often impede business growth. They can be expensive to maintain, have confusing maintenance contracts and obsolete features. They’re also usually incompatible with newer technologies, such as Voice over Internet Protocol (VOIP). Planning for a new office telephone system can sometimes be a daunting task. A phone system should be easy to understand and use. It should be scalable and able to interface with today’s popular mobile apps.

Here’s a checklist to help start the process:

  • How many employees do you have?
  • What is your business growth plan over the next five years?
  • What telephone system features will be required to support your growth?
  • What features will help you be more competitive?
  • Will you want your phone system on your premises, or migrated to the cloud?
  • How many phones do you expect to need?
  • Is a call center part of your business?
  • Must-have call center features: automatic call distribution (ACD) queues, real-time dashboard reporting, call recording.
  • Do you need voicemail, auto attendant, business hour rules, call detail records?
  • Will you need to port phone number(s) or acquire phone numbers?
  • Do you have access to broadband Internet?
  • Important system features to consider: voicemail, email integration, auto attendant, ring routing, business hour rules, call detail records, etc.
  • Other considerations: audio and video conferencing, text chat, etc.

For a no-obligation consultation, speak with one of our experts today:

or email sales@nutecelectrotel.com to arrange a complimentary appointment.

Next time you create another password, pay a little more attention and make it a stronger more secure one!  The goal is to prevent attackers from gaining access to your account and stealing your personal information.

Unfortunately, even though people may think this type of criminal activity is somewhat rare, identity theft statistics show that your chances of being affected might be much higher than you think.  Identity theft is one of the most common consequences of data breaches.

In 2017, 1 in 15 people became victims of identity fraud, and 1 in 5 victims have had their identities stolen more than once.  In other words, if your chances of winning the lottery were 1 in 15, like the odds of being an ID theft victim, we would all have family, friends and colleagues who were millionaires.

Although we can’t help you secure a future Lotto 6/49 prize, we can offer some thoughts on changing your odds when it comes to identity theft statistics.

Some good prevention tactics include changing passwords regularly, being cautious when putting personal information on social media and checking your bank and credit accounts frequently to spot fraudulent transactions.

Your password should be long, complex and unique. Here are additional steps you can take to help create strong passwords and secure your accounts:

  • Avoid common words or phrases

    Don’t use the information available to others like your birthday, phone number, or Social Security number. Attackers often use a dictionary of previously exposed passwords and information gathered from the internet to help them guess a password.

  • Change passwords quickly if there is a breach

    Attackers who steal data from companies often obtain password information. If you receive a notification from a company about a possible breach, change that password and any account that uses a similar password immediately.

  • Consider a password manager

    Most people have trouble keeping track of all their passwords. Consider storing your passwords and security questions in a password manager, an easy-to-access application that allows you to store all your valuable password information in one place. Use a strong password to secure the information in your password manager.

If you forget your password, most companies require you to answer security questions to regain access. Here are some tips to make sure an attacker can’t use your security questions as a way to get into your account:

  • Select security questions where only you know the answer. Many security questions ask for answers to information available in public records or online, like your postal code, mother’s maiden name, birthplace. That is information a motivated attacker can obtain.
  • Don’t use answers to security questions that can be guessed. An attacker can guess the answer to a security question that has a limited number of responses (dates, colours, Provinces, countries). Avoid questions like “What Province were you born in?” or “What colour was your first car?” which allows an attacker to guess all possible answers.
  • Don’t give a generic answer to a security question. Find an answer to a security question that you will remember but is also more complicated than a generic word. For example, if the security question asks “What is your favourite childhood memory?” the answer “watching the Dodgers with my mom” is more secure than “baseball.”

Do you like these Tips?  Call now to speak to one of our security experts.

or email sales@nutecelectrotel.com to arrange a complimentary consultation.

Contributed by Erick Preza