Smart Home Security

Security System technology has come a long way from the early years. 

In the early 1900s, telephone lines helped create the security systems that we are familiar with today.  After the phone line technology became the standard, not much changed until motion sensors were introduced in the 1970s.

The more modern security systems rely on sensors that are either hardwired or battery operated.  The relatively recent technology allows the addition of security cameras which bring more peace of mind to the home or business owner.

Thanks to advancements in Smart Home Technology, home and business owners can now receive instant alerts on their cell phone whenever an event occurs.  This is done through an “Interactive” app available for your PC or mobile device.  Live video feed can now be monitored through the same Interactive app.

Smart home technology allows you to lock and unlock doors from your mobile device when using Smart Locks.  You can also turn on light bulbs remotely with smart bulbs or appliance modules.

Below are some helpful tips to remember when getting your new Smart Home Security System.

Watch Those Fingers

Though many newer systems no longer require a code, some alarms may go off when the user keys in the wrong code. If your system is like this it’s important to be careful. Everyone knows how easy it is to tap the wrong key when you’re in a rush, so slow down even if it’s just for that few seconds.

Motion Sensors

Having a pet trigger your motion sensor is a sure way to trigger a false alarm and get your security company moving for nothing. If you have pets, or even use oscillating fans during the day, make sure your security installer sets the motion sensor at the correct level so the alarm isn’t triggered on a false alarm.

Remember to Disarm

Here’s a common scenario; you arm the system and go out to the car to leave, then remember you forgot something inside. You run in quickly without disarming the alarm and it goes off. If there’s any chance you’ll be in the building long enough to trigger the alarm, disarm it first.

Check Doors and Windows

If any of the door or window sensors aren’t securely closed, a false alarm may result. The alarm system will think someone is trying to break in, so make sure you close all the doors and windows properly before arming the system.

Regular Maintenance

Faulty equipment is a common culprit when it comes to false alarms, so keep up on your maintenance. Nutec Electro Tel can provide system checks and equipment maintenance to help you keep it all running smoothly.

The Right Company

It makes sense that choosing a quality security company will help you minimize false alarms. Good companies rarely make mistakes during installation and take you through the system step-by-step so you won’t have any issues when using it. If you have strong customer service, chances are any false alarms will be kept to an absolute minimum.

Interested in more information?

Call now: 1-800-898-3336 or email sales@nutecelectrotel.com with any questions or would like to know more about our Maintenance Plans.

Home and Business Security System Custom Designed for Your Budget

Contributed by Erick Preza

 

For effective burglary prevention, consider varying your routine and have someone take care of your home when you’re away. Many break-ins are committed by burglars who live in your neighborhood. By living nearby, it’s easy for them to learn your schedule and strike when they know you’re not home. They may also check for signs that you’re on vacation, such as flyers or newspapers accumulating at your door, or garbage cans left at the curb.

 

Keep all entry points closed, locked, and alarmed, even when you are at home. Make your home less appealing to intruders by keeping shrubs and trees trimmed back. Often burglars gain access to homes through open or unlocked entrances. First floor windows and doors are well-liked by burglars, especially when they can hide behind overgrown vegetation. Evidence of a security system influences the burglar’s decision to target another home. A monitored home security system will help reduce the chance of being a burglary victim. Use the yard signs and window stickers to alert potential intruders to your security system. Make sure the signs and stickers are visible from every approach to your home, not just the front entrance.

Surveillance_cameraThe majority of home and apartment burglaries occur during the daytime when most people are away at work or school. Install indoor and outdoor motion-activated home security cameras so you can check on your home throughout the day. Plus, you’ll receive an alert if the camera detects motion. This gives you a chance to evaluate the situation immediately.

Whether they walk through an open front door or kick in a locked one, burglars aren’t shy about using your home’s primary entry point. Keep your front door closed and locked at all times. If the door is worn or has a hollow core, replace it with a solid wood or metal door—they’re much harder to break down. Mount a security camera or motion sensor light above the door, and install a smart doorbell. Never give your house key to contractors or hide a key outside your home.

Unfortunately, most people don’t hide their valuables carefully, and burglars know it. Once they break in, burglars head straight for the master bedroom, where they scavenge through dresser drawers and nightstands, look under mattresses, and search closets. Cash, jewelry, and weapons are some of the things a burglar wants most from your home. Store your valuables in a safe that’s bolted to the floor. Install it away from the master bedroom or closet.

Burglaries are often hard crimes to solve. Even if the burglar is found, your lost property may not be returned. Keep a record of your assets to assist in identifying them. Photograph and record the serial numbers of all valuables. Store the copies in a safe deposit box or with a relative.

Burglary prevention is a very important undertaking. Learn more about your home security options, and find one that meets your needs and fits your budget. Having a monitored security system may also qualify you for a discount on your homeowner’s insurance policy.

Do you have an aging video surveillance system that just doesn’t cut it any more? There may be economical answers for you.

If you want to protect your assets and keep your employees safe while deterring crime, video surveillance is essential. However, in the past, the high cost of surveillance systems often factored into the decision to either delay or cut corners on the investment. The recent growth in criminal activities has made it necessary for people to take security matters much more seriously.

Today’s HD-TVI solutions offer megapixel resolution at a fraction of the cost of a comparable megapixel IP solution.

So, what is HD-TVI?

HD-TVI stands for High Definition Transport Video Interface. It is a digital signal processing and transport technology for video used in HD security cameras and DVRs. Because HD-TVI security solutions do not require a complicated, expensive network infrastructure, they provide a much more cost-effective megapixel resolution security solution than a comparable IP security solution. HD-TVI is compatible with existing CCTV cameras and existing coaxial cables. HD Analog enables you to use existing equipment, with the ability to transition to HD, when your surveillance needs and budget allows.

High-definition (HD) images provide forensic detail and zoom capabilities for facial recognition and license plate identification. HD-TVI is a format of HD Analog technology. HD-TVI delivers high-resolution video at a fraction of the price of IP, and is as simple to install and operate as traditional analog CCTV solutions.

DS-2CD2212-I5No IP-networking required!

What about low light environments?

Most low light cameras use IR cut filters, which allow the cameras to operate both night and day. If you want to have a clear image for your low light cameras, distance is a large factor to consider. If you have your camera monitoring a 100 yard space in its widest setting you will probably not get a good facial image unless the criminal is standing twenty yards away from your camera, and maybe not even then. Of course, this also depends on the environment the camera is placed in.

Lens Options

DS-2CD2132F-I Dome CameraJust like other types of security cameras, TVI cameras support a variety of fixed and varifocal lens options. A varifocal lens allows the installer to adjust the angle of view / zoom level of the lens. A fixed lens has a single setting that is “fixed” and pre-focused.

Camera Types

Besides traditional box camera styles, there are a wide selection of camera types including Bullet, Dome and Turret. This affords the opportunity to tailor the solution to the requirements of each specific situation.

Please contact us for additional information.

Is your small business enjoying the benefits of big business features on your telephone system? For most small businesses, the telephone system is a critical business tool. Now you can add the value of an integrated unified communications solution that enhances your organization’s productivity and collaboration.


Wikipedia defines Unified Communications (UC) as a marketing buzzword describing the integration of real-time enterprise communication services. However, small businesses are now using enterprise type solutions more than ever to enhance the way they manage their communications.

Manage Communications from Your Desktop PC

NEC offers a productivity-boosting solution with key functions that deliver big business benefits. It provides a small business solution with an intuitive application providing full call control from your PC screen. With just a few clicks of your mouse, you can get more done in less time through easy-to-use features such click-to-dial which eliminates dialing errors, speed dialing, call management and contact lookup.

For Microsoft® Office Outlook® users, it easily integrates with your Outlook contacts, providing click-to-dial functionality within emails for further time-saving benefits.

Support for Remote and Mobile Workers

The NEC SL Desktop Suite’s Softphone is a portable telephony application, offering you system phone functionality from your laptop, from wherever you are: ideal for remote and mobile workers. With the Softphone, your workers will have the communications tools they need to work efficiently and productively, whether they’re in the office or on the road.

This versatile IP phone delivers high quality voice via a USB-connected headset/handset. It provides the full functionality and features of a regular desktop phone. Designed to meet the needs of any employee. It can be used as a primary desktop telephone, a supplementary desktop telephony or a remote/telecommuting device.

Following is a short video illustrating the benefits of this SL1100 Desktop Suite.

Please contact us for additional information.

There’s much focus on the cost of business telephone systems and plans these days. However, it’s important to get the bigger picture.

What are your ongoing costs of ownership? What are you spending to maintain your business telephone system? Should you have a hosted, premise-based or hybrid solution? The answer is not always straight forward and requires a broad understanding of the culture and layout of your business. It would be prudent to carefully consider these options and review them with a trusted industry professional.

There are also options to consider when it comes to administration and service for your telephone system. This week, let’s explore the following factors related to the popular premise-based business telephone system:

Is your system setup for remote programming so your telephone service company can provide assistance on more advanced changes without a site visit? This is a popular way to reduce costs as well as wait time that may be involved in scheduling and dispatching a technician.Money

Do you have a maintenance plan in place for your telephone system? By having a plan in place you can enjoy the peace of mind knowing that your system is kept up to date and serviced promptly and properly. This can prevent costly service outages that would seriously impact the bottom line for your business.

Do your telephone system’s features offer you the best tools to help meet your customer service and productivity goals? Be sure to consult with your system provider to explore the options. You may be able to impact your soft costs that could otherwise go unnoticed.

Do you have staff trained to administer your telephone system? If you are looking to reduce costs, you may be able to save time and money by doing some of your own changes on your telephone system. These may include such items as extension name changes, call forwarding setup, button programming as well as voicemail setup and changes.

In recognizing the need for this, NEC developed an effective administration tool called PhonePro that fills the bill. PhonePro is an advanced, built-in application on the SV9100 Communications Solution to helps users efficiently program their own telephones without engaging assistance from anyone else. Following is a short introductory video.

Please contact us for additional information.

Whether your business is small, medium or enterprise, your telephone system and call handling is likely a critical part of your customer interaction.

Headset callWhat are your answers to these important questions:

How many people call your main telephone number in a given period of time? From a marketing perspective, it’s important to know how effective you are in reaching your business audience and generating responses.

How many people called in response to your new marketing campaign? It may be helpful to have separate telephone numbers for different marketing campaigns in order to gauge their effectiveness.

When do you receive the most calls? And, how long do callers wait for someone to answer their initial calls? How long are callers waiting on hold? Also, how many abandoned calls do you have? Answers to these questions will be important to assist with staffing levels by time of day and day of the week.

Do you know how many calls were answered per person? And, who is answering the fewest calls? Do you have enough lines to handle your call volume?

By deploying an ACD (Automatic Call Distribution) system, you could have the information at your fingertips to answer these and other crucial questions.

Summary of ACD benefits: Benefits

Among the many benefits that ACD can provide to users, nothing compares to the overall increase in Customer Satisfaction that can be gained using this tool.

Callers entering into ACD systems have the comfort of knowing that their call is being processed by prompting the caller periodically through various messages. ACD above all else, eliminates terminal holds which can be extremely frustrating to customers, and your business can ultimately lose the customer. This can cost your business thousands of dollars in lost business that can never be measured.

Decreasing costs always provides a tremendous benefit to organizations, and ACD systems can certainly help accomplish this goal.

Efficient contact centers can:

  • Eliminate multiple handling of calls, reducing staff expenses.
  • Manage staffing levels by providing report data on call center activity and call flow.
  • Connect Multiple Locations: ACD can easily route calls to agents sitting at different or remote locations. All the agents working in different geographies can function as one single team.
  • Manage agent efficiency.
  • Reduce returned calls.
  • Help determine the correct number of incoming lines.
  • Responding fast to a call by transferring it to the most appropriate agent, will definitely improve the chances of first call resolution and the customer can get his query resolved without transferring him to other agents or departments. This will reduce the time taken to answer a call and hence reduce cost-per-call.
  • “With efficient routing of incoming calls, agents can use their expertise in solving the problems of a caller rather than indulging in activities that are outside their scope.”

    ACD acquires usage data such as total number of calls, time spent on each call, waiting time etc which is used for reporting purposes. This will enable managers to assess key performance indicators and optimize resources more effectively.

    Exploring these possibilities could be an important step in improving customer service and ultimately, your bottom line! View the following short introductory video showing some of the features available to the Contact Center Agent running UC Suite for the NEC SV9100:

    Ask us about the possibilities. More info

    Join the Cloud Crowd . . .

    It’s Time to Move Your Business Communications into the Cloud

    There’s still plenty of room for your business in the Cloud!

    Embrace UCaaS: Unified Communications as a Service

    UCaaS is an all-in-one solution, a single payment service that includes voice, messaging, mobile features, conferencing, collaboration, and a wealth of other communication services. Easily add new features and applications as they become available without substantial investment costs.

    “There are two times when it makes more sense to go with UCaaS than a premise-based UC anchor: always and now.” ~ Dave Michels, Unified Communications Strategies

    Top 4 Benefits of UCaaS: Software-based Communications in the Cloud

    1. Lower Costs: Changes in communications are happening at an unprecedented rate. It simply makes no sense to invest in an on-premises communications system that could be obsolete within 12 months of installation. With UCaaS, the provider shoulders the burden of maintaining and upgrading your communications technology infrastructure.

    2. Flexibility: Fast provisioning of new applications and features gives you a level of agility in your communications system previously unheard of.

    3. OPEX versus CAPEX: UCaaS is a service, not an investment in hardware. You choose a solution to fit your business needs and only pay for what you use, making communications an Operating Expense (OPEX) rather than a traditional Capital Expense (CAPEX).

    4. Reduce Demands on In-House IT Staff: Keep your IT staff’s focus and energy on your core business.

    Advanced Applications

    UC applications are becoming more advanced. These emerging sets of communications tools will be easier to deploy through a cloud platform setting. Applications will start to develop more intelligence, integrating with the business software of other vendors like Salesforce. Salesforce is the premiere customer relationship management (CRM) tool used by many industries. Like many emerging powerhouses in technology, Salesforce is a cloud-based platform.

    While most cloud-based offerings are relatively new to the market, there are several players, such as NEC, which bring decades of experience and stability to their products. The functionality of UC applications will increase, as well as their security and stability. NEC’s Managed Security Services provides the communications security features every business should look for. These will be the tools many businesses and organizations employ to improve productivity, customer satisfaction and team collaboration.

    Communications Through the Cloud

    Tom Nolle on No Jitter believes the cloud will continue to grow, with flexibility in the forefront. With remote workers in coffee shop locations, road warriors traveling in the sky, and personal devices being brought into the office, a cloud-based communications solution will allow its variety of users and devices to easily connect to their UC infrastructure. IT staff will be able to better maintain multiple office locations through the business cloud. Cloud communications will help teams collaborate on assignments and improve productivity.

    Get in touch with Nutec Electro Tel today toll-free at 1-800-898-3336 or email: sales@nutecelectrotel.com to schedule your no-obligation assessment and consultation.

    Wireless Office?

    Wireless is fast becoming a major component of network infrastructures as workforce demands for mobility evolve. There is a desire for the flexibility to move about the office without having to crawl under a desk to find a network connection.

    With a plethora of devices requiring connectivity, there is often a significant drain on IT budgets to provision the required network cabling. This provides further impetus to seriously consider wireless solutions.

    Here are some factors in the decision-making process when considering wireless expansion, or transitioning to full wireless:

    – Overall network security plan
    – Capacity for multiple devices per user
    – Support for multi-user multiple input, multiple output (MU-MIMO)
    – Utilizing real time applications such as voice and video
    – Managing network complexity
    – Satisfying user expectations

    Shedding the wired network totally may be desirable, but is not likely to be universal in the near future. However, acquiring the 802.11ac wave 2 devices will be an important consideration. The potential for MU-MIMO and offering higher throughput per access point (up to 2.5Gbps in some instances), make them worthwhile.

    If you are considering a wireless office system, contact Nutec Electro Tel now for a no obligation consultation:
    sales@nutecelectrotel.com
    Toll free (800) 898-3336

    Toll Fraud Defense

    Toll fraud, also known as phreaking or phone hacking is a risk to businesses of any size with an estimated 85% considered to be vulnerable

    Prevention Tips:

    In a previous article I shared the following toll fraud prevention tips:

    1. Learn how toll fraud can occur. Talk to your telephone equipment provider and learn how they can help you. Engage your long distance service provider and implement appropriate prevention measures. If your business doesn’t require international calling, consider blocking international calls from being initiated from your system.

    2. Limit access to your telephone system. Hackers may gain access to your telephone system and call long distance directly using your lines. Often this is accomplished through voice mail menus. They use system commands to obtain dial tone and place calls as if they originated from within your premises. Your system may still have factory default passwords. Simple passwords such as these enable fraud and make access easy to achieve.

    Now available: Toll Fraud Defense

    The NEC SV9100 Communications Solution now includes an expanded and diverse portfolio of InApps. As well as providing compelling business benefits, these built-in/on-board apps require no external PC or server making them highly cost effective and reliable. And using a browser interface, they provide 24/7 availability for your business. Be sure to consider including a toll fraud defense application with your next business telephone system.

    – Effective 24/7 defense from Toll Fraud
    – Low cost solution with no extra PC required
    – Configurable to your specific business call activity
    – Health-check feature to assess any weaknesses during installation

    All call activity is monitored 24/7 and any suspicious call activity is detected instantly. This results in one of two automatic alerts: an ‘alert only’ email sent to designated recipients, or in more severe cases an ‘alert and block’ which prevents any further call activity instantly.

    Get in touch with Nutec Electro Tel today toll-free at 1-800-898-3336 or email: sales@nutecelectrotel.com to schedule your no-obligation assessment and consultation.

    All Aboard with UC?

    What is Unified Communications (UC)?

    Gartner defines unified communications (UC) products (equipment, software and services) as those that facilitate the interactive use of multiple enterprise communications methods. This can include control, management and integration of these methods. UC products integrate communications channels (media), networks and systems, as well as IT business applications and, in some cases, consumer applications and devices.

    Why deploy UC

    UC’s primary purpose is to bring every form of your communications together in one single interface and deliver voice, text, e-mail, or video messages to the devices most accessible to the intended recipient. For example, voice calls to desk phones may be routed to the user’s smartphone or tablet when required. Similarly, e-mail intended for a desktop mailbox could be sent to the user’s mobile device.

    Who needs UC?

    In this fast-pace, mobile world many of us need to stay connected while we are on the move. By using UC, you can start a phone call from your desk phone, and continue the call seamlessly on a mobile device as you walk away from the desk and out of the office. So, in terms of continuing the business phone call and saving time by completing the task at hand, you don’t need to tell the person you’ll call them back later.canstockphoto14023964

    There are a lot of ways you and your colleagues can be reached. This also means there are a lot of ways you could miss a call or message if you’re not organized and constantly keeping up with it all. Presence technology, another major UC component, offers substantial value by providing a status indicator that conveys the availability of you and your device(s). This maintains real-time information about a person’s availability. Accordingly, it is possible for presence-enabled applications to make accurate decisions about how to contact a person based on what the application knows about that person’s availability. Rather than calling the person’s office, home and cell phone, you may save time by contacting the right device the first time.

    What to look for in UC

    As technology converges, communications platforms are shifting to software-based applications, which are integrated with each other and with business applications. This indicates the importance of partnering with an agile, competent provider that will keep your communication systems current and performing properly.

    Contact Nutec Electro Tel now for a no obligation consultation: canstockphoto12019891

    sales@nuteceletrotel.com

    Toll free (800) 898-3336