Using a two-way radio is much different than talking on a Landline Telephone or Mobile Cellular Phone. The first thing you will notice is that when you use a Two-way Radio, the User must push a PTT (Push-to-Talk)  Button and talk into the Radio Microphone, and then release the PTT Button and listen for a response from the person you were talking to.  Two-way radios operate in simplex mode, which means that a user can either talk or listen but can’t do both at the same time.

To help make your two-way radio User Experience a positive one, and to make sure all Communications are effective, here are some basic Etiquette Rules and Protocols to follow.

  1. Speak directly into the Two-way Radio Microphone in Clear and Concise Manner. Choose words that are easy for all to understand  Speak slowly and clearly.  Speak using your normal voice, no shouting. Think about what you want to say instead of blurting out just anything.
  1. Always Identify yourself and who you are calling. This is very important when there are a group of users sharing the same radio channel. To avoid communication problems, direct your message to the right person.
  1. Wait to hear confirmation from the person you are calling. Ensure that your intended recipient has heard you or that they are available to talk. Wait to hear a response. Once this is confirmed, begin your message.
  1. Messages should be kept short and direct. Get to the point and keep your messages short. Think of your Radios as a business tool they should not be used to for long-winded lunch break conversations. If you need to relay a long message always let the Radio Users know this at the start of the message. Long messages should be broken up into sections or parts.
  1. Personal and Sensitive Information should not be transmitted over the Radios if possible. Radio frequencies and channels are shared. Unless you know that a channel is secured with the proper security features, do not communicate sensitive or personal information.
  1. Unless it is an Emergency be patient – do not interrupt other Users. If other Radio Users are talking, wait for the conversation to end. Remember, only one person can talk at a time. By repeatedly pressing the PTT button it will not get you anywhere. The only exceptions are Emergency messages.
  1. Always listen for your call sign or name before responding. Unless you know the call is for you, do not answer the conversation.

Interested in more information? Call now: 1-800-898-3336 or email sales@nutecelectrotel.com to arrange a complimentary needs analysis.

Business Technology Solutions Custom Designed for Your Business and Your Budget

Contributed by Wade Miller, Account Manager and Two-Way Radio Specialist

Two-way radios are excellent communication tools for many organizations. However, it is important to choose whether the conventional or trunked format is best suited for your application. You may ask, “What’s the difference?”

Conventional Two-Way Radios

Conventional radio systems operate on fixed RF channels and are best suited for organizations with a smaller user group. In these radio networks, the system has dedicated channels for specific groups/users, and the user manually selects the channels they want. In multi-channel systems channels are used for separate purposes. For instance, Channel 1 can be allocated to service personnel to talk to the dispatch office and Channel 2 can be assigned to talk to construction crews. Generally, these systems have the capabilities to support roughly 70 users per channel.

No control channels are needed, so users are free to use any of the channels available to them, assuming no one else is currently using the channel. This means that a user would need to finish their call on channel 2 before another user could place a call on channel 2. Therefore, the amount of users who can successfully use this network is directly related to the amount of channels available.

Trunked Two-Way Radios

Trunked radio networks utilize sophisticated repeater technology. This is a complex type of computer-controlled two-way radio system that allows sharing of relatively few radio frequency channels among a large group of users. Instead of assigning, for example, a radio channel to one particular organization at a time, users are instead assigned to a logical grouping, or “talk group”. When any user in that group wishes to converse with another user in the talk group, a vacant radio channel is found automatically by the system and the conversation takes place on that channel. Many unrelated conversations can occur on a channel, making use of the otherwise idle time between conversations. Each radio transceiver contains a microcomputer to control it. A control channel coordinates all the activity of the radios in the system.

This can save users a lot of time and frustration as they don’t need to worry about turning a knob to find an open channel, or having to wait to communicate over a specific channel. Rather, they can simply use the push-to-talk button and be quickly connected over the first available channel.

Always Ask!ic-f5061_main

Be sure to have a conversation with a qualified two-way radio professional to get all your questions answered in order to make the best decision to meet you specific needs.

Contact sales@nutecelectrotel.com for help with your questions.

Get the RoIP Advantage

Many traditional communications services have been enhanced thanks to IP technology in recent years. Radio is just one platform that is more flexible and functional when handled over a digital network connection. So what are the main advantages of RoIP (Radio over IP)?

The benefits of radio over IP are relevant to a surprisingly large audience. ~ Shaun Richards

Aside from cost, the main reason to adopt RoIP in an organization results from endowing radio communications with much greater possibilities.

It is easy to see why so many businesses in different industries are starting to jump on the RoIP bandwagon. From enterprises with operators who need to handle radio dispatching to contractors who require a quick way to communicate with colleagues while they are out in the field, RoIP offers an affordable and flexible platform through which this can be achieved.

Empower your business operations easily and license-free with IP two-way radios!

These are great for:

– Warehouses
– Restaurants
– Hotels
– Manufacturing
– Museums
– Shopping Malls
– Department Stores
– Universities
– Security Guards
– Hospitals
– Care Centres

How does it work?

WLAN

Communications are distributed across WLAN access points in an IP network which makes it easy to expand the system. Many users in the system can transmit simultaneously. When headsets are connected to the radios, users can talk concurrently in full duplex – similar to talking on a regular telephone.

An IP radio system for wireless networks is a product that bridges the gap between license-free and licensed radio devices. The system is easy to connect to an existing wireless network and allows full duplex communication with reliable sound quality.

Get in touch with Nutec Electro Tel today toll-free at 1-800-898-3336 or email: sales@nutecelectrotel.com to schedule your no-obligation assessment and consultation.

Portable Two-Way Radios

Two-way radios play a key role in many industrial, health care and emergency services applications. As commonplace as cellular phones have become in today’s society, in some environments they are not necessarily the best communications tool. A two way radio is much more efficient, allowing instant communication between people fast and effectively. Are you taking proper care of yours?

Here are some maintenance tips:

Storage

The ideal environment is a dry area at room temperature ~ “22C”

Cleaning

It’s best to use a microfiber cloth or soft cloth dampened with water to clean your radios. Do not expose the radio to solvents.

Charging

Do not leave the radio on or use it while it’s charging. Don’t put the radio in and out of the charger while using it. By doing either of these things will reduce life expediency of the battery.

Battery Life

The average life span of a NiCad, Ni-MH and Li-Ion batteries is 2 – 4 years depending on usage and charging habits. Don’t store a battery in an active charger. Don’t keep the radio on while charging. Don’t take the radio in and out of the charger when using.It’s best to charge the portable once a day or after 8 – 12 hours of usage. When a battery is 2 years old, it should be analyzed by a qualified service center. Analyzing a battery of any chemistry with clear the memory increasing the battery capacity. Most analyzers will produce a report showing the percentage of batteries capacity. It’s recommended that when a battery is down to 70% capacity it should be replaced.

Daily Usage

Don’t grab or hold the radio by the antenna, avoid dropping the radio, keep away from moisture even if it’s waterproof. Try to keep the radio from extreme temperatures.

Through proper care and maintenance, your radios have a much higher probability of serving you when you need them most.

Acknowledgement: This article was composed with input from experienced two-way radio specialist, Eugene Rollinson, Corporate Account Manager, Nutec Electro Tel.

If you are considering two-way radios as part of your communications strategy, contact Nutec Electro Tel now for a no obligation consultation.

Companies have used 2-Way Radios as a primary source of communications between employees for many years. Unlike cell phones, radios provide instant communication at the click of a button. Other features that make two-way radio communication powerful include:

• Instant Access to All Personnel

Thanks to repeater networks, the limits of radio signals can be greatly expanded so everyone within range of a repeater can hear the communications.

• Improved Customer Satisfaction

Less disruptive communication around customers.

• Faster Service

Greatly reduces go-between time! Unlike a cell phone, you don’t have to wait for a call to connect, nor do you have to spend time dialing the right number. With a push-to-talk feature, users are able to communicate instantly with anyone or an entire user group on the network.

• Increased Efficiency

Multiple staff can be dispatched or relocated promptly without having to be called individually.

• Quick Schedule/Task Changing

Rescheduling and work-load delegating becomes easy and prompt.
• Higher Productivity

Projects can be reassigned as they occur, backtracking is greatly reduced, and locating staff takes mere moments. The end result is a lower cost-per-project.

• Lower Operating Expenses

Some companies reported saving as much as 35% in vehicle mileage due to improved communications by utilizing 2-Way Radios. Reduced mileage also lowers maintenance costs and increases the life of field service vehicles. There are no monthly fees or per minute airtime costs regardless of your talk time usage amount.

• Simplified Tracking

Voice communications and GPS tracking of personnel, vehicles and equipment are in one unit, making it easy to service and maintain.

• Lone Worker Safety

2-Way Radios equipped with Man Down motion/tilt sensors give workers and employers peace of mind when working in hazardous environments.

Contact us today at sales@nutecelectrotel.com

Two-way radios play a more important role in industry, event management and emergency services applications than most people realize.

Two-way radios are available in mobile, stationary base and hand-heldportable configurations. These are half-duplex devices and are usually equipped with a push-to-talk button. Repeaters may be used to extend the range between radio units.

Trunked radio, a specialized repeater system, may be implemented to allow a large number of users to share a relatively small number of frequencies. One or more towers could be installed to support a trunked radio deployment.

Points to keep in mind:

  • Radio communications are not private, so don’t share confidential information
  • Keep messages short and ensure clear understanding of your communication
  • Repeat important messages back to avoid misunderstanding
  • Keep your radio powered off and charging when not in use
  • Industry Canada requires two-way radio frequencies to be licensed

VHF or UHF

Selecting the correct frequency type for the intended use of your two-way radios is very important.

  •  VHF radios have a longer wavelength and are mostly suitable for outdoor use in open areas.
  • UHF radios are suitable for indoor and mixed use. UHF, with its short wavelength is effective within metal and concrete sites, or heavily wooded outdoor areas.

Download a complete copy of our FREE Business Technology Hints & Tips when you opt in here to our mailing list.www.nutecelectrotel.com

We respect your email privacy and you may opt out at any time.